Citrix Cloud

Cloud service license usage and reporting for Citrix Service Providers

September 21, 2023

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License Usage Insights automatically aggregates cloud service usage to provide a complete view across all single-tenant customers and multitenant partners. You can also export these details for a given month to a CSV file for further analysis.

Aggregated tenant view for Citrix DaaS

Supported services

Single-tenant license usage is available for Citrix DaaS Premium (formerly Virtual Apps Premium and Virtual Apps and Desktops Premium).

Multitenant license usage is available for the following services:

Citrix DaaS (formerly Virtual Apps and Desktops service)
Citrix DaaS Standard for Azure (formerly Virtual Apps and Desktops Standard for Azure)

Licensing summaries

License Usage Insights provides the following breakdown for single tenant and multitenant usage for Citrix Service Providers (CSP):

At-a-glance summary grouped by tenant type that includes the total number of customers and the total number of purchased licenses, users, and overassigned licenses across all customers.
Usage summary for each customer or partner that includes the percentage of total licenses in use, total purchased licenses, users, and number of overassigned licenses.

For multitenant services, you can expand the usage summary to view the customers, OrgID, and total users associated with each partner.

Multitenant partner customer summary view

Tenant customers not linked

In some cases, a tenant customer might be listed as “Not Linked.” This state can occur when users from that tenant access a cloud service through the CSP’s workspace URL, rather than the tenant workspace URL.

Multitenant customer with Not Linked state highlighted

When the tenant user accesses the service through the tenant workspace URL, Citrix Cloud counts the user as belonging to the tenant and the “Not Linked” message is removed.

View and export monthly usage

At any time, you can view license usage from previous months for all customers and partners. You can also export this data to a CSV file for further analysis. For Citrix DaaS Standard for Azure, you can also export monthly consumption data.

From the product menu, select the cloud service you want to view.

For Citrix DaaS, select the month and year you want to view and select Export.

Citrix DaaS date picker with Export link highlighted

For Citrix DaaS Standard for Azure, select the month and year you want to view and then select Export licensing data or Export consumption data.

Managed Desktops date picker with Export link highlighted

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Cloud service license usage and reporting for Citrix Service Providers

September 21, 2023

Contributed by:

September 21, 2023

Contributed by:

Cloud service license usage and reporting for Citrix Service Providers

Supported services

Licensing summaries

Tenant customers not linked

View and export monthly usage

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