Product Documentation


ShareFile is a service in Citrix Cloud. It allows for sharing, syncing and securing content from the cloud and on-premises storage services.

As part of your Citrix Cloud subscription, a ShareFile account is created for you. Before you can use ShareFile, there are a few steps to do:

  1. provision administrators
  2. provision users
  3. import active directory users into ShareFile
  4. configure authentication

Provisioning Administrators

The first thing you need to do is provision administrators. When your account was created, it was provisioned with a master administrator account. This was the first administrator added to your Citrix Cloud account. In addition to this administrator, you can provision additional administrators. Any additional administrator provisioned within CitrixCloud will be added to ShareFile with administrator access.

Provisioning Users

To begin using your new ShareFile account, you must add users and configure authentication. In the Citrix Cloud environment, you will want to enable SSO between the different components. In order to provide a seamless experience to your end users, you will use SAML to authenticate against your Active Directory user accounts.

Importing Active Directory Users into ShareFile

The ShareFile User Management Tool (UMT) makes it easy for you to add your Active Directory users into ShareFile. You can use the tool to provision user accounts and create distribution groups from Active Directory (AD).

Importing users from Active Directory can take some time and be resource intensive. To help with this, you can schedule the tool to run at selected times. In addition to the initial import, you can also use the tool to keep your ShareFile users synchronized with your AD users.

For more information about the UMT, see User Management Tool for Policy-Based Administration.

Configuring Authentication

After you have imported your users in to ShareFile, you must configure authentication. When using the Citrix Cloud environment, you will want to use SSO. SSO will be done using the SAML protocol. In this environment you have two options for configuring SAML – either using ADFS, or via XenMobile SAML authorization.

Configuring Authentication with ADFS

You can integrate your ShareFile account with Active Directory (AD) to enable single sign-on for users with AD credentials. ShareFile supports Security Assertion Markup Language (SAML) for single sign-on. You configure ShareFile to communicate with a SAML-based federation tool running in your network. User logon requests are then redirected to Active Directory. You can use the same SAML Identity Provider that you use for other web applications. For more information, see ShareFile Single Sign-On SSO.

Configuring Authentication to your Active Directory with XenMobile 10.x

You can configure Citrix XenMobile server and NetScaler Gateway to function as a SAML identity provider for ShareFile. In this configuration, a user logging on to ShareFile using a web browser or other ShareFile clients is redirected to the XenMobile environment for user authentication. After successful authentication by XenMobile, the user receives a SAML token that is valid for logon to their ShareFile account. For more information, see Single Sign On for ShareFile with NetScaler Unified Gateway.

Accessing ShareFile

Now that you have configured your users and authentication, you should look at how ShareFile will be accessed. There are two specific types of access you need to look at: administrator access and user access.

Administrator Access

As administrator, you may need to make changes to your ShareFile configuration or manage your account.

Accessing the ShareFile Administrator UI through Citrix Cloud

You can access the ShareFile Web UI directly through the Citrix Cloud. Access through the Citrix Cloud provides a slightly trimmed down version of the ShareFile Web UI. It contains everything you need to configure access for your users and set up your account.

To access the ShareFile Administrator UI from the CitrixCloud console, select the ShareFile pulldown from the menu. It will take you to the ShareFile Web UI. You will be taken directly to the Administrator section of the UI.

Accessing the ShareFile Administrator UI Directly

There may be some ShareFile administrator settings that you are unable to access using the Citrix Cloud version of the console. If you need additional functionality, your ShareFile account can be accessed directly through the regular ShareFile login page. You can access the login page by going to

Note: This is not the recommended method for accessing the ShareFile Administrator UI in a Citrix Cloud environment.

User Access

There are three options on how users will access their data in ShareFile. Data can be accessed directly using the Web UI. The other two options depend on what other applications you have enabled. If you have XenDesktop and/or XenMobile enabled, users can access their data through one of those applications.

Accessing ShareFile through the Web UI

End users can access ShareFile directly by going to

Accessing ShareFile with XenDesktop

Accessing ShareFile with XenDesktop will be done using the ShareFile Sync Client. The ShareFile Sync Client allows you to sync your documents between a local client and the ShareFile cloud.

Using ShareFile Sync for Windows

On XenDesktop you will be using ShareFile Sync for Windows. ShareFile Sync for Windows can be preinstalled into your desktop image before deploying to end users. For more information about using ShareFile Sync, see ShareFile Sync for Windows User Guide.

You must start by installing ShareFile Sync for Windows in your XenDesktop environment. You can install the client once and have it propagated to all of the XenDesktop sessions in your environment. For installation instructions, see ShareFile Sync for Windows in the Citrix Knowledge Center.

Implementing ShareFile On-Demand Sync

ShareFile On-Demand Sync is used when you want to deploy the smallest possible data footprint into your XenApp or XenDesktop environment. For more information about implementing ShareFile On-Demand Sync, see ShareFile On-Demand Sync Configuration in the Citrix Knowledge Center.

Accessing ShareFile with XenMobile

Follow the XenMobile configuration guide for information on wrapping the ShareFile application and deploying Single Sign-On between XenMobile and ShareFile.

Service Level Goal

The ShareFile Service (the Service) is designed using industry best practices to achieve cloud scale and a high degree of service availability.

Citrix’s goal is that in any 30 calendar day period 99.9% of the time user can enumerate files and folders associated with their account or download files that are hosted in Citrix-managed StorageZones. Service interruptions and scheduled maintenance can be monitored on an ongoing basis at


The calculation of this Service Level Goal will not include loss of availability from the following causes:

  • Customer failure to follow configuration requirements for the service documented on
  • Caused by any component not managed by Citrix including, but not limited to, customer controlled physical and virtual machines, customer installed and maintained operating systems, customer installed and controlled networking equipment or other hardware; customer defined and controlled security settings, group policies and other configuration policies; public cloud provider failures, Internet Service Provider failures or other external to Citrix’s control.
  • Service disruption due to reasons beyond Citrix’s control, including natural disaster, war or acts of terrorism, government action.