Citrix Files for Mac

About

Citrix Files for Mac allows you to access your files directly through a mapped drive, providing a native Finder experience. Files are downloaded only when accessed, and temporarily stored on your computer. Changes made to the files are automatically saved back to the cloud. You can access more functionality through the right-click context menu and perform operations such as sharing or requesting of files.

Download Citrix Files for Mac at Citrix Downloads.

Note:

Citrix Files for Mac is currently unsupported on macOS 10.15 Catalina beta.

What’s new

What’s new in 1908

ShareFile Sync migration

ShareFile Sync users can migrate data and settings from ShareFile Sync to Citrix Files for Mac using the Help menu.

File search (preview)

File search allows users to search for files from the Citrix Files for Mac dashboard. You can enable the option in the Preferences menu.

Recover pending files improvements

Improvements have been made to recovering damaged pending files.

What’s new in 1904

New product version numbers

As of this release, product version numbers appear in the format YYMM, where YY is the year and MM the month the product released. For example, a release in April 2019 appears as 1904.

In earlier releases of Citrix Files for Mac, version numbers were following the format 4.version, where the version value incremented by one for each release. For example, the release following 4.5 was 4.6. Those earlier releases will not be updated with the new numbering format.

Offline access

Offline access is now available to every employee user on Citrix Files for Mac. This includes all of the following enhancements:

  • Individual file and folders can be made available offline through the Finder window.
  • A Manage Offline Sync window, where users can easily select folders they want to keep offline.
  • New visual overlays to indicate an offline, syncing, or error state for files and folders.
  • Conflict resolutions for files and folders which were modified, renamed, moved, or deleted.
  • An Errors tab has been added to the dashboard. It lets users take resolve action on specific errors and get information on other errors.

When signing out or uninstalling Citrix Files for Mac, you also have the option to keep any offline files on your local machine.

offline access

What’s new in 4.6

New behaviors during upgrade and launch

When upgrading your version of Citrix Files for Mac, the app maintains its cache of the account’s local file structure and cached files. Offline Beta users do not need to resync files and folders previously marked as offline. Addtionally, Citrix Files for Mac no longer opens a new Finder window at launch. The app instead displays a system notification when it is ready for use. Clicking the notification opens the Citrix Files folder in Finder.

What’s new in 4.5

Right-click menu upgrades

Support has been added for the right-click menu when clicking on recent items in the dashboard. Additionally, the right-click menu is available when you click the Citrix Files for Mac menu bar icon.

Apple app notarization

The Citrix Files for Mac app has been notarized with Apple for user security confidence. For more information about app notarization, see Get Your Software Notarized.

What’s new in 4.4

Improvement to offline access (preview)

Improvements have been made throughout to Citrix Files for Mac’s offline access, including managing Offline Sync.

For more information on offline access features, see Knowledge Center article CTX237762.

UI updates

The menu bar dashboard has been redesigned to show Recent Files and in-progress Queue items in separate tabs. Recent iterms are also shown account wide rather than being limited to files accessed by the app.

What’s new in 4.3

Offline access (preview)

Offline access allows you to access folders and files you designate as Offline when you are not connected to the internet. You can make changes locally and when you reconnect to the internet, the changes are reflected in your Citrix Content Collaboration account. If a different user uploads new content to a folder that you have designated for Offline on your device, the content is automatically marked as Offline on your device.

Offline access is configured at the file or folder level and for each device. If you configure a file or folder as offline on one device, the same file or folder is not offline on another device.

For more information on offline access, see Knowledge Center article CTX237762.

Fixed issues

Fixed issues in 1908

  • Moving a subfolder and then deleting its parent folder might cause the subfolder to be removed. [CFMAC-2249]

Fixed issues in 1904

  • Citrix Files for Mac might consume an excessive amount of CPU. [CFMAC-2719]
  • Attempts to open files from the dashboard can fail for files that have not been opened previously. [CFMAC-2738]
  • When editing a file or folder offline and going back online, the file might not be moved to a recovery folder. [CFMAC-2762]
  • Users might have to reauthenticate by relaunching the app. [CFMAC-2765]
  • Deleting files during offline sync might cause Citrix Files for Mac to exit unexpectedly. [CFMAC-2787]

Fixed issues in 4.6

  • Citrix Files for Mac might exit unexpectedly when switching from dark to light mode or light to dark mode. [CFMAC-2661]
  • Locally edited files might not update correctly if there’s a new remote version. [CFMAC-2676]
  • The database crawler might look up items without caching, which can consume a lot of CPU. [CFMAC-2684]
  • File and folder might not stay up to date. [CFMAC-2695]

Fixed issues in 4.5

  • When account self destruct is set to active, users are unable to log on. [CFMAC-2439]
  • The database crawler might mark items for change that don’t require changes, which can consume a lot of CPU. [CFMAC-2473]
  • Citrix Files for Mac might delete Adobe After Effect files that have been opened and edited multiple times. [CFMAC-2572]

Fixed issues in 4.4

  • Files might not save correctly when using Adobe programs on macOS 10.13 and 10.14. Additionally, files might leave extra temporary files after editing. [CFMAC-2415]
  • When using offline access, in-progress badges for files and folders might take longer than usual to update. [SFWGTM-2310]
  • Files might not upload completely. [SFWGTM-2315]

Fixed issues in 4.3

  • Files and folders containing certain characters (such as an umlaut or an acute accent mark) might display two times. [SFWGTM-1179]
  • Files and folders with a “%” character in the name might not display correctly. [SFWGTM-2085]
  • Users might get logged out after performing automatic updates. When logging on, prompts to allow access to the keychain might appear. [SFWGTM-2112]

Known issues

Known issues in 1908

  • A file might not delete properly if it is open in another application. As a workaround, close all applications accessing a file before deleting it. [CFMAC-2998]

Known issues in 1904

  • When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly. [CFMAC-2552]
  • When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
  • Restricted Zones are not supported. [SFWGTM-515]
  • When using offline access, folders might not copy properly. [SFWGTM-2145]
  • Items in the dashboard might not open when double-clicked. [SFWGTM-2387]

Known issues in 4.6

  • When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly. [CFMAC-2552]
  • When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
  • Restricted Zones are not supported. [SFWGTM-515]
  • When using offline access, folders might not copy properly. [SFWGTM-2145]
  • Items in the dashboard might not open when double-clicked. [SFWGTM-2387]

Known issues in 4.5

  • When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly. [CFMAC-2552]
  • When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
  • Restricted Zones are not supported. [SFWGTM-515]
  • When using offline access, folders might not copy properly. [SFWGTM-2145]
  • Items in the dashboard might not open when double-clicked. [SFWGTM-2387]

Known issues in 4.4

  • When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
  • Restricted Zones are not supported. [SFWGTM-515]
  • When using offline access, folders might not copy properly. [SFWGTM-2145]
  • Items in the dashboard might not open when double-clicked. [SFWGTM-2387]

Known issues in 4.3

  • When installing Citrix Files for Mac for the first time, a kernel extension approval dialog appears.
  • Restricted Zones are not supported. [SFWGTM-515]
  • When using offline access, folders might not copy properly. [SFWGTM-2145]
  • When using offline access, in-progress badges for files and folders might take longer than usual to update. [SFWGTM-2310]

Limitations

  • Restricted Zones are not supported.
  • When opening and editing Adobe InDesign files, Citrix Files for Mac might not save the files and cause Adobe InDesign to exit unexpectedly.
  • When using offline access, folders might not copy properly.
  • Items in the dashboard might not open when double-clicked.

System requirements

OS requirements

  • macOS 10.12 Sierra or later

Note:

Citrix Files for Mac is currently unsupported on macOS 10.15 Catalina beta.

Other requirements

  • Local administrator rights are needed to install the app.

Open source notices

Citrix Files for Mac includes open source software licensed under the terms defined in the following document: Citrix Files for Mac open source notices.