Infrastructure monitoring [Preview]
Citrix Monitor now offers visibility into the operational health of Citrix DaaS components. This feature helps you to easily identify, troubleshoot, and resolve issues related to your infrastructure. Currently, the health of the components are monitored:
- Cloud Connector
- Citrix Provisioning Service
- StoreFront
To support this feature, a new Windows executable named citrixinframonitor.msi is introduced for Citrix components. This helps with the collection and transmission of relevant health metrics from Provisioning Service or StoreFront servers to Monitor. However, citrixinframonitor.msi is not required for monitoring Cloud Connector. Cloud connectors are automatically onboarded when a connection between Citrix Cloud and your resource locations is established.
This feature helps you to get critical monitoring data sets and proactive alerts regarding the Cloud Connector, Provisioning Service, and StoreFront server’s system metrics on a single console in Monitor. Data is collected every five minutes from the monitoring components to ensure the latest information.
This feature aims to enhance operational efficiency by offering proactive monitoring, detailed metrics, and automated alerts, ensuring your Citrix infrastructure runs smoothly and efficiently.
Key features
Real-time monitoring:
- Continuous monitoring of Citrix infrastructure components such as Cloud Connector, Citrix Provisioning (Provisioning Service) servers, and StoreFront.
- Dashboard views presenting system health, resource utilization, and relevant performance metrics.
Detailed analysis:
- Provides detailed analysis on the system health metrics such as connectivity status, and service or process status for each component.
- Details on the resource utilization metrics such as CPU, memory, and disk utilization.
Automated alerts and notifications:
- Customizable alert thresholds for various metrics and states with granular scopes.
- Real-time notifications through email and webhooks.
Use-cases
Operational efficiency:
Ensures that Citrix admin teams can maintain high availability and performance of their Citrix servers and services. This feature also helps in minimizing downtime by proactively identifying and alerting admins on issues before they impact significant user groups.
Faster ticket resolution:
Monitors key metrics on server health and performance to evaluate the optimal delivery of virtual applications and desktops to users. Use these metrics to diagnose and resolve user complaints related to performance by analyzing associated components.
Prerequisites
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For monitoring Citrix Provisioning:
- Minimum required version to monitor DB Connectivity and License Server Reachability :
- 2402 CU1
- 2407
- Minimum required version to monitor PXE Service, TFTP Service, and Total Reconnect Count is Citrix Infra Monitor 2411.
- Minimum required version to monitor DB Connectivity and License Server Reachability :
-
User accounts or permissions required to run Citrix Infrastructure Monitor:
- User accounts with Windows administrator permissions to install the Citrix Infrastructure Monitor on the endpoint machines.
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A full administrator user account or a custom role with the following Monitor permissions:
- Create\Edit\Enable\Delete Alert Policies
- Create\Edit\Remove Alert Email Server Configuration
- Dismiss Alerts
- View Alert Policies
- View Alerts
- View Dashboard page
- View Infrastructure Monitor page
- To view the Alerts page
Note:
The preceding prerequisite is valid only for Provisioning Service and StoreFront components monitoring.
If you don’t have permission to access the Alerts page, the Manage Alerts option is disabled on the Infrastructure Monitoring page.
To begin using and implementing the Infrastructure Monitoring feature in your site, see to the following: