Release Notes

The Citrix Gateway Service release to cloud release notes describe the new features, enhancements to existing features, fixed issues, and known issues available in a service release. The release notes include one or more of the following sections:

What’s new: New features and enhancements available in the current release.

Fixed issues: Issues that are fixed in the current release.

Known issues: Issues that exist in the current release and their workarounds, wherever applicable.

May 15, 2025

What’s new

• Geo-location Routing - General availability in Citrix Gateway Service for StoreFront

  Geo-location Routing is now generally available in Citrix Gateway Service for StoreFront. For more information, see Add Citrix Gateway Service.

  [CGS-21536]

May 13, 2025

What’s new

• Addition of AWS PoP in Hyderabad, India

  To enhance business continuity and ensure quality of service for customers using Citrix Gateway Service for HDX proxy, a new AWS PoP is added in Hyderabad, South-Central India.

  PoP FQDN: aws-in-sc-rdvz.g.nssvc.net

  For more information, see PoP FQDNs.

  [CTXENG-67122]

March 27, 2025

What’s new

• Support for geo-location routing to PoPs in Asia region

  Citrix Gateway Service now supports geo-location routing to PoPs in the Asia region.

  The following table lists the Asia region FQDNs and PoPs for geo-location routing:

  Geo-location	FQDNs	PoPs included
  Asia	asia-rgn.g.nssvc.net asia-rgn-s.g.nssvc.net	az-uae-n, aws-in-w, az-in-s, az-asia-se, az-jp-e

  [CTXENG-65014]

February 21, 2025

What’s new

• Enhanced Citrix DaaS experience for GCP customers with support to commercial region PoPs

  The upcoming service release will provide support for PoPs in commercial regions for GCP customers.

  Currently, there are 24 commercial region PoPs across 5 continents. With this upcoming support, you can use these PoPs in Azure and AWS in addition to the existing GCP PoPs.

  Important:

  To ensure continued operations in your Citrix DaaS deployment, complete the instructions specified in PoPs for Google Cloud Platform (GCP) customers before March 15, 2025.

  [CGS-20941]

January 20, 2025

What’s new

• Enhanced network metrics monitoring in Citrix Gateway Service

  The enhanced network metrics provide end-to-end visibility of HDX traffic between Citrix Workspace app and Virtual Delivery Agent (VDA) passing through Citrix Gateway Service. The visual representation of network metrics in DaaS Monitor enables administrators to view real-time client and network latency metrics, historical reports, end-to-end performance data, and troubleshoot performance issues. For more information, see Enhanced network metrics monitoring in Citrix Gateway Service.

  [CGS-17876, CGS-18276]

January 15, 2025

What’s new

• Geo-location Routing - General availability

  Geo-location Routing is now generally available in Citrix Gateway Service. For more information, see Geo-location Routing.

  [CGS-17232]

September 18, 2024

What’s new

• Citrix Gateway Service for StoreFront - General availability

  Citrix Gateway Service for StoreFront is now generally available in the Citrix DaaS environments. See Citrix Gateway Service for StoreFront

• Resiliency with Local Host Cache (LHC)

  In a Citrix Gateway Service for StoreFront deployment, LHC is activated when the communication between the Cloud Connector and Citrix Cloud is disrupted. LHC is a functionality of Citrix DaaS that ensures resiliency during network outages. For more information, see Resiliency with Local Host Cache (LHC).

  [BRK-15652]

April 25, 2024

What’s new

• Citrix Gateway Service for StoreFront - Preview

Citrix Gateway Service for StoreFront is a cloud-based HDX solution that provides secure remote access to resources accessed from on-premises StoreFront. You can leverage the scalability and reliability of Citrix Cloud (for HDX proxy) without changing your on-premises StoreFront and on-premises NetScaler Gateway environments.

This solution is in preview. For details see Citrix Gateway Service for StoreFront - Preview.

April 24, 2024

What’s new

• Support for loss tolerant mode for audio policy

Citrix Gateway Service now supports the latest loss tolerant mode for audio in Citrix Virtual Apps and Desktops. This mode enhances the audio experience for users connecting to networks with high latency and packet loss. Users must use Citrix Virtual Apps and Desktops 7 2402 LTSR or later versions to use this functionality.

The loss tolerant mode for audio is based on the EDT loss tolerant transport protocol, which allows packet loss in transmission without resending multimedia content, resulting in a more real-time experience for users. It is the preferred mode for audio during lossy network conditions to ensure superior audio quality compared to EDT.

For details on the loss tolerant mode settings, see Loss tolerant mode for audio.

April 19, 2024

What’s new

• Support for Toronto (Canada) Azure PoP

  Support for the Azure PoP in Toronto, Canada is now available.

  PoP FQDN: az-ca-c-rdvz.g.nssvc.net

  For details, see Geo-location Routing - Preview.

  [CGS-12933]

February 27, 2024

What’s new

• Support for Google Cloud Platform

  Support for Google Cloud Platform (GCP) PoPs along with the existing Azure and AWS PoPs are planned in the upcoming service releases.

  Currently, there are 5 GCP PoPs that are distributed across geo-locations. With this upcoming support, you can leverage these GCP PoPs along with the existing Azure and AWS PoPs.

  Important:

  To ensure continued operations in your Citrix DaaS deployment, complete the instructions specified in Citrix Gateway Service – Points-of-Presence (PoPs) before 15th of March, 2024.

February 01, 2024

What’s new

• Support for Toronto (Canada) Azure PoP

  Support for the Azure PoP in Toronto, Canada is planned in the upcoming service releases.

  PoP FQDN: az-ca-c-rdvz.g.nssvc.net

  [CGS-12933]

November 02, 2023

What’s new

• Support for the latest version of reducer for HDX

  Citrix Gateway Service supports the latest version of the reducer for HDX. Reducer for HDX is a general purpose compressor that works across virtual channels. The latest reducer improves the overall performance of Citrix DaaS with the following capabilities:

  • Reduces the network bandwidth utilization for HDX sessions.
  • Data packets are transmitted in a shorter duration, resulting in a faster response.

  The following software versions support the latest reducer.

  • Citrix Virtual Apps and Desktops 7 2303 (Windows) and later.
  • Citrix Workspace app 2303 (Windows) and later.

  [CGS-16258]

August 29, 2023

What’s new

• Geo-location Routing - Preview

  Citrix Gateway Service provides a capability to the admins to enable their users to connect to PoPs in a particular region or only through a particular cloud service provider regardless of the users’ location. For more information, see Geo-location Routing - Technical preview.

  [CGS-13782]

• HDX Performance Analytics

  Citrix Gateway Service supports the HDX performance analytics functionality that enables Citrix Analytics administrators to view performance data related to the Connector-Gateway PoP latency. For more information, see Connector Statistics.

  [CGS-15829]

• Accelerated Networking

  The Citrix Gateway Service infrastructure is enhanced to support accelerated networking wherein it uses single root I/O virtualization (SR-IOV) to provide high-performance networking capabilities to users.

  [CGS-15684]

• Deprecated weak ciphers

  For the updated list of the deprecated ciphers of Citrix Gateway Service, see Technical security overview.

  [CGS-14234]

Fixed issues

• EDT sessions are disconnected whenever the backend pool is modified in the Azure load balancer.

  [CGS-15808]

November 10, 2022

What’s new

• Rendezvous protocol version V2 support

  The Citrix Gateway Service now supports Rendezvous protocol version V2 for Citrix Gateway Service on the Google Cloud Platform. For details, see Citrix Gateway Service features supported.

• Citrix Gateway Service on Google Cloud Platform availabiality in Europe

  Citrix Gateway Service on the Google Cloud Platform is now available in Europe in the following regions.

  • London
  • Zurich

  For details, see Citrix Gateway Service on Google Cloud Platform.

Known issues

• Rendezvous V2 VDA registration fails if the customer ID is fewer than 6 characters.

  [CGS-15036]

June 30, 2022

What’s new

• Citrix Gateway Service availability on the Google Cloud Platform

  With Citrix Gateway Service support on the Google Cloud Platform (GCP), customers running their workloads on Google Cloud can take the advantage of Google Cloud’s high-performing global network using the Citrix Gateway optimal routing feature. The optimal gateway routing feature directs clients to the closest GCP Citrix Gateway Service PoP. Also, the Citrix Gateway Service on Google Cloud provides secure connectivity between Citrix Workspace clients and virtualization resources to deliver sessions with the lowest latency and the best user experience possible. For details, see Citrix Gateway Service on Google Cloud Platform.

April 04, 2022

What’s new

• Rebranding changes

  • Citrix Secure Workspace Access is now rebranded to Citrix Secure Private Access.
  • Citrix Virtual Apps and Desktops service is now rebranded to Citrix DaaS.

What’s new

• Merger of Citrix Gateway Service tile into a single Citrix Secure Private Access in Citrix Cloud

October 11, 2021

What’s new

• Merger of Citrix Gateway Service tile into a single Citrix Secure Private Access in Citrix Cloud

  The Citrix Gateway Service tile and Citrix Secure Private Access tile are merged into Citrix Secure Private Access tile and the Citrix Gateway landing page is modified for Citrix Secure Private Access. Therefore you do not see the Virtual Apps and Desktops and the Add a Web/SaaS app shortcuts. However, the Citrix Virtual Apps and Desktops customers can enable Citrix Gateway Service from Workspace configuration > Access > External Connectivity. There is no change in the functionality, otherwise.

  The following Citrix Gateway Service features are moved to Citrix Secure Private Access service.

  • Configuring SaaS and Enterprise web apps
  • Enabling enhanced security controls
  • Configuring contextual policies

  Citrix Secure Private Access customers, including Citrix Workspace Essentials and Citrix Workspace Standard, can now use one single Citrix Secure Private Access tile for configuring SaaS and Enterprise web apps, enhanced security controls, contextual policies, in addition to web filtering policies.

  [ACS-645]