Citrix Cloud

Cloud Connector Installation

You can install the Cloud Connector software interactively or using the command line.

The installation occurs with the privileges of the user who initiates the install. The Cloud Connector requires access to the cloud to:

  • Authenticate the user that performs the installation
  • Validate the installer’s permissions
  • Download and configure the Cloud Connector services

Information to review before installation

Installation considerations and guidance

  • Don’t install the Cloud Connector on an Active Directory domain controller or any other machine critical to your resource location infrastructure. Regular maintenance on the Cloud Connector performs machine operations that cause an outage to these additional resources.
  • Don’t download or install other Citrix products on the machines hosting the Cloud Connector.
  • Don’t download or install the Cloud Connector on machines that belong to other Citrix product deployments (for example, Delivery Controllers in a Citrix Virtual Apps and Desktops deployment).
  • Don’t upgrade a previously installed Cloud Connector with a newer version. Instead, uninstall the old Cloud Connector and then install the new one.
  • The Cloud Connector installer is downloaded from Citrix Cloud. So, your browser must allow downloading executable files.
  • After installation, do not move the machine hosting the Cloud Connector into a different domain. If you need to join the machine to a different domain, uninstall the Cloud Connector and then re-install it after the machine is joined to the different domain.
  • After installation, keep all Cloud Connectors powered on continuously to ensure an always-on connection to Citrix Cloud.

Considerations for cloned machines

Each machine hosting the Cloud Connector must have a unique SID and connector ID so that Citrix Cloud can communicate reliably with the machines in your resource location. If you intend to host the Cloud Connector on multiple machines in your resource location and you want to use cloned machines, perform the following steps:

  1. Prepare the machine template according to the requirements for your environment.
  2. Provision the number of machines that you intend to use as Cloud Connectors.
  3. Install the Cloud Connector on each machine, either manually or using the silent installation mode.

Installing the Cloud Connector on a machine template (before cloning) is not supported. If you clone a machine with the Cloud Connector installed, the Cloud Connector services will not run and the machine cannot connect to Citrix Cloud.

Interactive installation

Resource Locations page with Cloud Connector installation guide

To create your first resource location

  1. Log on as an administrator to the machine where you’ll install the Cloud Connector. The machine must have Windows Server 2012 R2, Windows Server 2016, or Windows Server 2019 installed, be joined to a domain, and have outbound Internet access.
  2. Visit and sign in with the credentials you received in the email from Citrix Cloud. The Citrix Cloud management console appears.
  3. From the menu button in the upper left corner, select Resource Locations.
  4. On the Resource Locations page, click Download to download the Cloud Connector software.
  5. Right-click the Cloud Connector installer and select Run as administrator. The installer performs an initial connectivity check to ensure you can connect to Citrix Cloud.
  6. When prompted, sign in to Citrix Cloud.
  7. Follow the wizard to install and configure the Cloud Connector. When the installation finishes, the installer performs a final connectivity check to verify Connector-to-Cloud communication.
  8. Repeat these steps on other machines you want to use as Cloud Connectors.

After installation, Citrix Cloud registers your domain in Identity and Access Management. For more information, see Identity and access management.

Installation with multiple customers and existing resource locations

If you’re an administrator for multiple customer accounts, Citrix Cloud prompts you to select the customer account you want to associate with the Cloud Connector.

If your customer account has multiple resource locations already, Citrix Cloud prompts you to select the resource location you want to associate with the Cloud Connector.

Command-line installation

Silent or automated installation is supported. However, using the same installer for repeated installations isn’t recommended. Download a new Cloud Connector from the Resource Locations page in the Citrix Cloud console.

Use Start /Wait CWCConnector.exe /parameter:value to examine a potential error code in the case of a failure. You can use the standard mechanism of running echo %ErrorLevel% after the installation completes.

Supported parameters

You can retrieve a list of supported parameters by running CWCConnector /?.

  • /Customer: Required. The customer ID shown on the API Access page in the Citrix Cloud console (within Identity and Access Management).
  • /ClientId: Required. The secure client ID an administrator can create, located on the API Access page.
  • /ClientSecret: Required. The secure client secret that can be downloaded after the secure client is created. Located on the API Access page.
  • /ResourceLocationId: Required. The unique identifier for an existing resource location. Selct the ID button to retrieve the resource location ID on the Resource Locations page in the Citrix Cloud console. If no value is specified, Citrix Cloud uses the ID of the first resource location in the account.
  • /AcceptTermsOfService: Required. Default value is Yes.

A sample command line with all required parameters:

CWCConnector.exe /q /Customer:*Customer*  /ClientId:*ClientId*  /ClientSecret:*ClientSecret*  /ResourceLocationId:*ResourceLocationId*  /AcceptTermsOfService:*true*


Connectivity checks

You can attempt to diagnose and fix issues encountered during installation using the Cloud Connector Connectivity Check utility. The utility can be used to:

  • Test whether Citrix Cloud and its related services are reachable
  • Configure proxy settings on the Cloud Connector

Installation error

If you install the Cloud Connector software by double clicking the installer, you might receive the following error message:

Can't reach this page.

This error can occur even if you are logged on to the machine as an administrator to install the Cloud Connector. To avoid this error, run the Cloud Connector software as an administrator by right-clicking the installer and selecting Run as administrator.

Installation Logs

Installation logs are located at %LOCALAPPDATA%\Temp\CitrixLogs\CloudServicesSetup.

Logs are also added to %ProgramData%\Citrix\WorkspaceCloud\InstallLogs after installation.

Exit codes

  • 1603 - An unexpected error occurred
  • 2 - A prerequisite check failed
  • 0 - Installation completed successfully
Cloud Connector Installation