FAQ

This section provides the FAQs on migrating Citrix ADC VPX to Citrix Gateway Service for HDX proxy.

Can I use my on-premises configurations to port into Citrix Cloud?

No, the underlying infrastructure and mechanisms are different. See section on enabling Citrix Gateway Service.

Can I upload my portal customizations to Citrix Cloud?

This feature is not supported. However, there are few customization options with Citrix Cloud. Refer to the following link: https://docs.citrix.com/en-us/xenapp-and-xendesktop/service/storefront.html

I have enabled multi-factor or two factor authentication on-premises using VPX. Can I enable this on the cloud too?

The VPX provided with Citrix DaaS must be used for HDX proxy only (based on EULA) and not for authentication. Authentication on cloud is performed using either on-premises AD through a cloud connector or Azure Active Directory.

Can I use SmartControl, SmartAccess using cloud services?

The SmartAccess and SmartControl features are not available with Citrix Gateway Service. However, you can achieve these requirements using the Citrix Device Posture service (for EPA scans) and Citrix Adaptive Authentication service.

How can I do a phased migration to the Citrix Gateway Service?

There is no configuration to support hybrid deployment (on-premises Citrix ADC VPX and Citrix Gateway Service). It is recommended to perform a phased migration by enabling the Citrix Gateway Service with a trial account (valid for a limited period) and testing it with a small group of users or preview users.

What is the minimum license required for the Citrix Gateway Service?

Any customer using Citrix DaaS or Citrix Workspace is entitled to use Citrix Gateway Service for HDX Proxy.

What is the bandwidth quota for customers with Citrix Universal Hybrid Multi-Cloud (UHMC) and Citrix Platform License (CPL)?

UHMC and CPL customers are entitled to the following bandwidth quota:

• User licensing: 2.5 GB per user per month
• Concurrent user licensing: 2.5 GB per user per month

UHMC and CPL are the new Stock Keeping Units (SKU). Other legacy SKUs (Citrix Universal subscriptions) are no longer available for renewals or contract extensions.

What happens after the bandwidth quota is exhausted?

When the bandwidth quota is exceeded, Citrix Gateway Service continues to operate without any abrupt interruptions. There are no automated alerts for overusage but customers can monitor their Citrix Gateway Service bandwidth usage in the Citrix Cloud portal under Licensing Usage Insights -> Gateway Usage.

Customers cannot purchase extra bandwidth, as Citrix has discontinued the bandwidth-only SKU. Excessive bandwidth usage beyond the quota is reviewed during contract renewals.

What is the bandwidth quota for customers with a Citrix Universal subscription?

The bandwidth quota for customers with Citrix Universal subscription is as follows:

Citrix Gateway Service + Citrix Workspace + Citrix DaaS packages:

Citrix Gateway Service + Citrix Workspace packages:

The Citrix Universal subscription is no longer available for renewals or contract extensions and the customers are moved to UHMC and CPL subscription during renewal.

Where can I view the metrics of connections established through Citrix Gateway Service?

The Connector statistics dashboard of the Citrix Analytics for Performance UI provides a comprehensive view of the resource consumption on the selected connector during the last 24 hours and a view of the synthetic latency calculated from the connector to the Citrix Gateway Service PoPs in your virtual apps and desktops environment. For more information, see Connector Statistics.