Citrix SD-WAN Orchestrator Onboarding

Here is an overview of the Citrix SD-WAN Orchestrator onboarding process:

• Onboarding provider and tenants: Our customers can consume a managed SD-WAN service from Citrix partners, enabled by the multitenant Citrix SD-WAN Orchestrator service

• Onboarding “Do It Yourself” (DIY) Enterprises: Citrix SD-WAN Orchestrator is also available as a self-managed service for enterprises.

Onboarding provider and tenants

This section describes the onboarding process for Citrix partners and their tenants. Here is a summary of the onboarding process:

1. A prospective partner sign up as a Citrix Partner.
2. Citrix Partner registers as a Citrix SD-WAN Reseller.
3. Partner on boards Customers using one of the following two options:
   • Partner adds a customer who is new to Citrix Cloud.
   • Partner invites an existing Citrix Cloud customer.
4. Partner and customers can now access their SD-WAN Orchestrator accounts.

Partner signs up for a Citrix partnership program

A prospective partner would need to sign up for the Citrix Service Provider Program (CSP) - CSP sign-up. A partner can also sign up for the Citrix SD-WAN Managed Service Provider Program, which has been specially crafted for Citrix SD-WAN partners - SD-WAN MSP Sign Up.

A Citrix Cloud (CC) account is created for the partner as part of the registration process. For more information, see Signing Up for Citrix Cloud.

Partner registers as a Citrix SD-WAN reseller

Partner logs into the Citrix Cloud account.

A menu of all the available services offered on Citrix Cloud is displayed on the home page. The SD-WAN Orchestrator tile can be found in the Available Services section. The partner clicks Resell SD-WAN on the tile to register themselves as a Citrix SD-WAN reseller or service provider.

Partner can now access SD-WAN Orchestrator. The SD-WAN Orchestrator tile now shows up under My Services. Click Manage to access the SD-WAN Orchestrator Provider Dashboard.

At this point, there are no SD-WAN customers. The partner navigates back to the Citrix Cloud home page to onboard customers.

Partner on-boards customers using one of the following two options:

• Add a customer who is new to Citrix Cloud.
• Invite a customer who already has a Citrix Cloud account

Partner adds a customer who is new to Citrix Cloud

1. On the Citrix Cloud home page, click View Details under the Customers icon or click My Customers from the hamburger menu.

   

   

2. Click Invite or Add.

   

3. Select Add a customer and click Continue.

   

4. Enter the admin and customer details and click Finish.

   

   Note

   The company name and email-id used should be associated with only one Citrix Cloud account.

   The added customers are visible in the Customer Dashboard.

   

5. Partner links their SD-WAN account with the customer SD-WAN account

   In the partner’s Customer Dashboard, the partner selects the customer and clicks Link Customer’s SD-WAN Account.

   

6. Partner requests for SD-WAN Orchestrator trial on behalf of the customer.

   In the Citrix Cloud dashboard, the partner selects the Change Customer option and selects the appropriate customer.

   

   

   The partner navigates to the customer’s Citrix Cloud home page, and clicks the SD-WAN Orchestrator Request Trial button.

   

   The customer’s SD-WAN Orchestrator account gets provisioned.

   

   

   The partner can now manage the customer’s SD-WAN Orchestrator account after switching back to their account using Change customer option again.

   Partner’s dashboard on the Orchestrator now reflects the new customers added. Partner can click the customer tile to drill down into the customer’s network and manage it.

   

Partner invites an existing Citrix Cloud customer

1. On the Citrix Cloud home page, click View Details under the Customers icon or click My Customers from the hamburger menu.

   

   

2. Click Invite or Add.

   

3. Select Invite a Citrix Cloud customer and click Continue.

   

4. Copy the link and share it with the customer.

   

5. The customer clicks the link received and is redirected to the Citrix Cloud login page.

   

6. Customer logs in and accepts the partner’s request to manage their Citrix Cloud account and services.

   

   The partnership between the partner and the customer is established.

   

   The customer details show up in the partner’s customer dashboard.

   

7. Partner links their SD-WAN account with the customer SD-WAN account

   In the partner’s Customer Dashboard, the partner selects the customer and clicks Link Customer’s SD-WAN Account.

   

8. Customer requests for SD-WAN Orchestrator trial

   Once the partner links the Customer’s SD-WAN Orchestrator account to their own, the partner or the customer navigates to the customer’s Citrix Cloud home page, and clicks the SD-WAN Orchestrator Request Trial button.

   

   The customer’s SD-WAN Orchestrator account gets provisioned. The partner can now manage the customer’s SD-WAN Orchestrator account from within their own account.

   

   

   The SD-WAN Orchestrator option is displayed in the customer’s list of the Citrix Cloud services. Clicking it redirects the admin to the customer’s SD-WAN Orchestrator account.

   Partner’s dashboard on the Orchestrator now reflects the new customers added. Partner can click the customer tile to drill down into the customer’s network and manage it.

   

Note

Customers can also choose to add multiple administrators from partner organizations to manage their Orchestrator account. For more information, see Add administrators to a Citrix Cloud account

Customer accesses SD-WAN Orchestrator

At this point, the SD-WAN Orchestrator tile also shows up on the customer’s Citrix Cloud home page, under My Services, click Manage.

The customer can now access their SD-WAN Orchestrator Network Dashboard. That completes the onboarding process.

Onboarding DIY Enterprise Customers

This section describes the process to onboard DIY enterprise customers and the procedure to invite administrators to manage their SD-WAN network.

Onboarding DIY customers

1. Customer logs into Citrix Cloud account.

   

   A menu of all the available services offered on Citrix Cloud is displayed on the home page. The SD-WAN Orchestrator tile can be found in the Available Services section.

   Note

   Ensure that you sign up for Citrix Cloud using only one official account. The company name and email-id used should be associated with only one Citrix Cloud account.

2. The customer clicks Request Trial.

   

   The customer’s SD-WAN account gets provisioned.

   

3. The SD-WAN Orchestrator tile now shows up under My Services. Click Manage.

   

   The customer can now access their SD-WAN Orchestrator Network Dashboard. That completes the onboarding process.

   

Adding Administrators

An enterprise customer can invite an administrator to manage their SD-WAN network.

1. Log into Citrix Cloud and navigate to Identity and Access Management.

   

2. Enter the new administrator email id and click Invite.

   

3. Select Full access and click Send Invite.

   

   The administrator details are displayed.

   

   Once the administrator accepts the request, the status changes to Active.