Citrix Cloud

Manage Citrix Cloud administrators

Administrators are managed from the Citrix Cloud console. If you want to be added as an administrator to an existing Citrix Cloud account, an existing administrator of the account must invite you.

Citrix Cloud requires that all administrators use tokens as a second factor of authentication when signing in to Citrix Cloud. After you’re added as an administrator, you can enroll your device in multifactor authentication and generate tokens using any app that follows the Time-Based One-Time Password standard, such as Citrix SSO.

Tip:

The “Citrix Cloud Platform” module, included in the Fundamentals of Citrix Cloud course, provides short videos that walk you through administering Citrix Cloud and services. The full course also gives you a firm foundation for understanding Citrix Cloud, its benefits for your organization, and important use cases that Citrix Cloud services address.

Invite new administrators

This section describes how to add individual administrators to Citrix Cloud.

Note:

If you’re using Azure Active Directory (AD) as your identity provider for Citrix Cloud, you can add administrators using Azure AD groups. Administrators that you add using this method don’t need to be explicitly invited. However, these administrators can only manage the Virtual Apps and Desktops service. For more information, see Add Azure AD administrator groups to Citrix Cloud.

To invite an administrator:

  1. Sign in to Citrix Cloud and then select Identity and Access Management from the menu.

    Citrix Cloud console with Identity and Access Management menu option selected

  2. On the Identity and Access Management page, select Administrators. The console shows all the current administrators in the account.

    Identity and Access Management page with Administrators tab selected

  3. In Add administrators from, select the identity provider from which you want to select the administrator. Depending on the identity provider selected, Citrix Cloud might prompt you to sign in to the identity provider first (for example, Azure Active Directory).
  4. If Citrix Identity is selected, enter the user’s email address and then click Invite.
  5. If Azure Active Directory is selected, type the name of the user you want to add and then click Invite. Inviting AAD guest users is not supported.
  6. Configure the appropriate permissions for the administrator. Full access (selected by default) allows control of all Citrix Cloud functions and subscribed services. Custom access allows control of the functions and services that you select.
  7. Click Send Invite. Citrix Cloud sends an invitation to the user you specified and adds the administrator to the list.

The invitation email is sent from cloud@citrix.com and explains how to access the account. The invitation is valid for five consecutive days from the day you send it. After five days have elapsed, the invitation link expires. If the invited administrator uses the expired link, Citrix Cloud displays a message indicating the link is not valid.

Link not valid message

Citrix Cloud also displays the status of the invitation so you can see whether the administrator accepted it and signed in to Citrix Cloud.

Citrix Cloud console with Status column highlighted

To resend the invitation, select Resend Invite Email from the ellipsis menu at the far-right of the console. Resending an invitation doesn’t affect the five-day time limit before the invitation expires.

Citrix Cloud console with Resend Invite Email highlighted

If the original invitation email expires and you want to send a new one to the administrator, delete the administrator from Citrix Cloud and then invite them again.

Accept an administrator invitation

If you are invited to a Citrix Cloud account, Citrix Cloud sends you an email that includes the organization ID and the customer name of the account.

To accept the invitation, click Sign In. Afterwards, a browser window opens. If you don’t already have a Citrix account, the browser displays a page where you can create your password. If you already have an account, Citrix Cloud prompts you to use your existing password to sign in.

Modify administrator permissions

When you add administrators to your Citrix Cloud account, you define the administrator permissions that are appropriate for their role in your organization. However, from time to time, you might need to assign a different level of access to an existing administrator.

Only Citrix Cloud administrators with Full access can define permissions for other administrators.

To change existing administrator permissions:

  1. Sign in to Citrix Cloud at https://citrix.cloud.com.
  2. From the Citrix Cloud menu, select Identity and Access Management and then select Administrators.
  3. Locate the administrator you want to manage, click the ellipsis button, and select Edit access.
  4. To allow or disallow specific permissions, select Custom access.
  5. For each permission, select or clear the check mark as needed.
  6. Click Save Changes.

Change your device for multifactor authentication

If you lose your enrolled device, want to use a different device with Citrix Cloud, or reset your authenticator app, you can re-enroll in Citrix Cloud multifactor authentication.

Notes

  • Changing your device deletes the current device enrollment and generates a new authenticator app key.
  • If you are re-enrolling with the same authenticator app from your original enrollment, delete the Citrix Cloud entry from your authenticator app before you re-enroll. The codes displayed in this entry will no longer work after you complete re-enrollment. If you don’t delete this entry before or after re-enrollment, your authenticator app displays two Citrix Cloud entries with differing codes which can cause confusion when signing in to Citrix Cloud.
  • If you are re-enrolling with a new device and don’t have an authenticator app, download and install one from your device’s app store. For a smoother experience, Citrix recommends installing an authenticator app before you re-enroll your device.
  1. Sign in to Citrix Cloud and enter the code from your authenticator app. Verification form with Don't have your authenticator app highlighted

    If you don’t have your authenticator app, click Don’t have your authenticator app? and select a recovery method to help you sign in. Depending on the recovery method selected, enter the recovery code you received or an unused backup code and select Verify.

  2. If you are an administrator for multiple customer organizations, select any customer organization.
  3. From the top-right menu, select My Profile.
  4. In Authenticator app, select Change device. Login security section with Change device highlighted
  5. When prompted to confirm changing your device, select Yes, change device.
  6. Verify your identity by entering a verification code from your authenticator app. If you don’t have an authenticator app, select Don’t have your authenticator app? and select a recovery method. Depending on the recovery method you select, enter the verification code or recovery code you receive or an unused backup code. Select Verify.
  7. If you are using the device you originally enrolled and your original authenticator app, delete the existing Citrix Cloud entry from your authenticator app.
  8. If you are enrolling a new device and don’t have an authenticator app, download one from your device’s app store.
  9. From your authenticator app, scan the QR code with your device or enter the key manually.
  10. Enter the 6-digit verification code from your authenticator app and select Verify code.

Manage your verification methods

Important:

To ensure your Citrix Cloud account remains secure, keep your verification methods up-to-date with accurate information. If you lose access to your authenticator app, these verification methods are the only way you can recover access to your account.

Verification Methods section in My Profile console

Generate new backup codes

If you lose or need to generate more one-time use backup codes, you can generate a new set of backup codes at any time. After you generate new backup codes, be sure to store them in a safe place.

  1. Sign in to Citrix Cloud and enter the code from your authenticator app.
  2. If you are an administrator for multiple customer organizations, select any customer organization.
  3. From the top-right menu, select My Profile.

    Account menu with My Profile highlighted

  4. Under Verification methods, in Backup codes, select Replace backup codes.
  5. Verify your identity by entering a verification code from your authenticator app.
  6. When prompted to replace your backup codes, select Yes, replace. Citrix Cloud generates and displays a new set of backup codes.
  7. Select Download codes to download your new codes as a text file. Then, select I’ve saved these codes and select Close.

Note:

You can modify the permissions of Citrix Endpoint Management (CEM) administrators only after the administrator has accepted an administrator invitation and clicked Manage on the CEM tile. Like all Citrix Cloud administrators, CEM administrators have Full access by default.

Change your recovery phone number

  1. Sign in to Citrix Cloud and enter the code from your authenticator app.
  2. If you are an administrator for multiple customer organizations, select the customer organization from which you originally enrolled in multifactor authentication.
  3. From the top-right menu, select My Profile.
  4. Under Verification methods, in Recovery phone, select Change recovery phone.
  5. Enter the new phone number you want to use and then select Save.
Manage Citrix Cloud administrators