Citrix Cloud

Sign up for Citrix Cloud

This article walks you through the process of signing up for Citrix Cloud and performing the required tasks for onboarding your account successfully.

Tip:

The “Getting Started with Citrix Cloud” education module, included in the Fundamentals of Citrix Cloud course, provides short videos that walk you through the tasks described in this article. The full course also gives you a firm foundation for understanding Citrix Cloud, its benefits for your organization, and important use cases that Citrix Cloud services address.

What is a Citrix account?

A Citrix account, also known as a Citrix.com account or My Citrix account, enables you to manage access to the licenses you have purchased. Your Citrix account uses an organization ID (OrgID) as a unique identifier. You can access your Citrix account by logging in at https://www.citrix.com with a username (also known as a web login) or your email address, if one is linked to your account.

Important:

A username maps to a single, unique Citrix account, but an email address can map to multiple Citrix accounts.

What is an OrgID?

An OrgID is the unique identifier assigned to your Citrix account. Your OrgID is associated with a physical site address, typically your company’s business address. So, companies usually have a single OrgID. However, in some cases, such as having different branch offices or having different departments managing their assets separately, Citrix may allow a single company to have multiple OrgIDs.

Citrix routinely cleans up certain OrgIDs, merging duplicates in some cases. If your company has OrgIDs that you want to merge with a valid and active OrgID, you can contact Citrix Customer Support with the OrgIDs you want merged.

Note:

Companies have already set up OrgIDs based on how they want to manage their assets, so if you don’t know what OrgID you need to use or how many OrgIDs you have, contact the IT department or Citrix administrator in your company. If you need help, Citrix Customer Support can also help you locate an OrgID. You can contact Citrix customer support at https://www.citrix.com/contact/support.html.

What is a Citrix Cloud account?

A Citrix Cloud account enables you to use one or more Citrix Cloud services to securely deliver your apps and data. A Citrix Cloud account is also uniquely identified by an OrgID, just like your Citrix account. It’s important to use the right Citrix Cloud account, based on how your organization has set up OrgIDs, so that your purchases and administrator access can continue on the same OrgIDs. For example, if a company’s design department using OrgID 1234 has been using Virtual Apps and Desktops on-premises and wants to try Citrix Cloud, one of the admins of OrgID 1234 should sign up for Citrix Cloud on that OrgID using a web login or email address associated with that OrgID. So, when the company decides to purchase a Virtual Apps and Desktops subscription, the order can be placed on OrgID 1234 and the transition is smooth.

Important:

Users who have access to a particular Citrix account do not automatically have access to the Citrix Cloud account associated with that Citrix account’s OrgID. Because Citrix Cloud access enables users to potentially impact service, it’s important to control who accesses the Citrix Cloud account.

Citrix Cloud OrgID flow

Multifactor authentication requirements

To keep your Citrix Cloud account safe and secure, Citrix Cloud requires all customers to enroll in multifactor authentication. To enroll, you need only a device, such as a computer or mobile device, with an authenticator app installed, such as Citrix SSO.

If you’re an existing Citrix customer, Citrix Cloud prompts you to enroll when you visit the sign-up page and enter the credentials associated with your Citrix.com account. If you’re new to Citrix, Citrix Cloud prompts you to enroll after you create a Citrix account during the sign-up process.

Multifactor authentication enrollment prompt

Step 1: Visit the sign-up page

Using a web browser, visit https://onboarding.cloud.com.

If you’re an existing Citrix customer or have a Citrix.com or My Citrix account

  1. Select Use a Citrix.com or My Citrix account.

    Sign-up page with Use Citrix.com account button

  2. Enter your username and password (also known as your web login) or the email address and password associated with your Citrix.com account.
  3. When prompted to enroll in multifactor authentication, select Enroll now.
  4. Complete the enrollment process as described in Step 5: Enroll in multifactor authentication in this article.

If you are new to Citrix and Citrix Cloud

Complete the form fields and select Continue.

Sign-up page with blank form

Remember to use your business email address and business address. Using a personal email address or personal address could result in delays when requesting trials.

What happens if the account is already in use?

Account in use warning message

If you see this message, it means that another administrator from your Citrix account has already created the Citrix Cloud account.

Since a Citrix Cloud account allows administrators much greater control on the service, we expect that the first administrator who creates the Citrix Cloud account has to explicitly give access to another administrator, even if the other administrator is already a member of the Citrix account.

By selecting Request Approval, all existing administrators on the account are notified of your request. If the existing administrators are no longer with your organization, please contact Citrix Support.

Step 2: Pick your Citrix Cloud region

Citrix Cloud region selector

A Citrix Cloud region is a geographical boundary within which Citrix operates, stores, and replicates services and data for delivery of Citrix Cloud services. Citrix may use multiple public or private clouds located in one or more countries within the region, including states and provinces, to provide services. For more information about Citrix Cloud regions, refer to Geographical Considerations.

Important:

After you select a region, your selection can’t be undone or changed.

Step 3: Verify your email address

If you have not verified your email address, you might be asked to verify it.

Citrix Cloud email confirmation dialog

Citrix Cloud then sends you a verification email. Here’s an example of what you’ll receive:

Citrix Cloud verification email

After you receive the verification email and confirm your email address, your Citrix Cloud account is active.

Step 4: Pick a password

Note:

Citrix Cloud prompts you to pick a password only if you are creating a Citrix account for the first time.

Type and confirm your Citrix Cloud password to finish creating your account.

Create password page

The password you select is case-sensitive and must include all of the following criteria:

  • At least 8 characters long
  • At least one upper-case letter
  • At least one number
  • One symbol: ! @ # $ % ^ * ? + = -

Valid passwords cannot include dictionary words. If, after picking your password, Citrix determines your password isn’t sufficiently complex or is listed in a known database of compromised passwords, Citrix Cloud might prompt you to change it the next time you sign in to Citrix Cloud. For more information, see Changing your password.

After your account is created, you can sign in to Citrix Cloud.

Signup complete page

Step 5: Enroll in multifactor authentication

To keep your administrator account safe and secure, Citrix Cloud requires you to use multifactor authentication when you sign in. Enrolling in multifactor authentication prevents unauthorized access to your administrator account and only requires a device, such as a computer or mobile device, with an authenticator app installed that follows the Time-Based One-Time Password standard, such as Citrix SSO.

If you’re not enrolled in multifactor authentication, Citrix Cloud prompts you to enroll when you sign in.

During enrollment, Citrix Cloud presents a QR code and a key. Depending on your authenticator app, you can either scan the QR code or enter the key to register your device. For a smooth enrollment process, Citrix recommends downloading and installing this app on your device beforehand. Citrix Cloud also generates one-time use backup codes that you can use to access your account in the event you lose your device or can’t use your authenticator app.

Notes:

  • When signing in to Citrix Cloud, verify that you are viewing the Citrix Cloud sign-in page at https://accounts.cloud.com. If you sign in to Citrix Cloud using a different URL (such as https://accounts-internal.cloud.com), enrollment in multifactor authentication fails.
  • Only administrators under the Citrix identity provider can enroll in multifactor authentication through Citrix Cloud. If you use Azure AD to manage Citrix Cloud administrators, you can configure multifactor authentication using the Azure portal. For more information, see Configure Azure Multi-Factor Authentication settings on the Microsoft web site.
  • After you enroll, multifactor authentication is used for all customer organizations that you belong to in Citrix Cloud. You can’t disable multifactor authentication after completing the enrollment process.
  • You can enroll only one device. If you enroll a different device later, Citrix Cloud deletes the current device enrollment and replaces it with the new device. For more information, see Change your device for multifactor authentication.

To enroll your device in multifactor authentication

  1. Go to https://citrix.cloud.com and verify that the URL redirects to https://accounts.cloud.com. Sign in using your Citrix Cloud credentials.
  2. When prompted to enroll in multifactor authentication, select Enroll Now. Multifactor authentication enrollment prompt

    Citrix Cloud sends you an email with a verification code. Device registration email with verification code

  3. After you receive the email, enter the 6-digit verification code and your Citrix Cloud password and select Verify. Account verification page with verification code and password entries
  4. From the authenticator app, scan the QR code or enter the key manually. Your authenticator app displays an entry for Citrix Cloud and generates a 6-digit code. Download authenticator app screen with QR code and key highlighted
  5. Under Verify your authenticator app, enter the code from your authenticator app and select Verify code.
  6. Configure the following account recovery methods in the event you lose your device or can’t use your authenticator app:
    • Recovery phone (required): Select Add a recovery phone and enter a phone number that a Citrix Support representative can use to call you and verify your identity. Citrix Support uses this phone number only when you request help to sign in. Citrix recommends using a landline phone number.
    • Backup codes (required): Select Generate backup codes to create a set of one-time use backup codes to help you sign in if you can’t use your authenticator app. When prompted, select Download codes to download your backup codes as a text file. Then, select I’ve saved these codes and select Close. Download backup codes screen with Download button and confirmation box highlighted
  7. Select Finish to complete the enrollment.

The next time you sign in with your Citrix Cloud administrator credentials, Citrix Cloud prompts you for the verification code from your authenticator app.

Verification code entry page

Manage your device enrollment

If you need to register a different device, generate more backup codes, or update your recovery phone number later, you can perform these tasks from your My Profile page. For instructions, see the following articles:

Step 6: Verify your OrgID and invite administrators

Congratulations, you set up your Citrix Cloud account! Before you start using Citrix Cloud, take a moment to verify your OrgID and invite other administrators to help you manage your Citrix Cloud account.

Verify your account OrgID

Make sure your account OrgID matches the OrgID that you use to place orders. One of the benefits of Citrix Cloud is that if you try a service (such as the Virtual Apps and Desktops service) and decide to purchase it, then all the configurations you made in the trial are retained in the purchased service, since the purchase occurs in the same account. So, making sure that the trial starts in the right OrgID saves effort when you decide to purchase.

Your OrgID appears in the following locations in the management console:

  • In the menu beneath your customer name. Click on your customer name in the top-right corner to reveal the menu.

    OrgID displayed with account name

  • On your Account Settings page. Select Account Settings from the customer menu.

    Account Settings page with OrgID highlighted

Invite one or more administrators

Remember, even if your other administrators have access to your Citrix account on Citrix.com, you still need to invite them to the Citrix Cloud account. To do this from the Citrix Cloud management console, click the menu button in the top left corner and select Identity and Access Management. For more information, see Add administrators to a Citrix Cloud account.

Citrix Cloud Identity and Access Management menu

Step 7: Request trials for Citrix Cloud services

Trials are designed to be tested with your choice of on-premises infrastructure or public cloud, your applications, and your Microsoft Active Directory. You can set up and configure services, workspaces, and resource locations.

During your trial, if you decide that you want to purchase a subscription package, you can do so at any time. All your existing configurations are saved and available for your continued use.

To request a trial, click Request Trial for the service you would like to try. For more information, see Citrix Cloud Service Trials.