Sign up for Citrix Cloud

This article walks you through the process of signing up for Citrix Cloud and performing the required tasks for onboarding your account successfully.

What is a Citrix account?

A Citrix account, also known as a Citrix.com account or My Citrix account, enables you to manage access to the licenses you have purchased. Your Citrix account uses an organization ID (OrgID) as a unique identifier. You can access your Citrix account by logging in at https://www.citrix.com with a username (also known as a web login) or your email address, if one is linked to your account.

Important: A username maps to a single, unique Citrix account, but an email address can map to multiple Citrix accounts.

What is an OrgID?

An OrgID is the unique identifier assigned to your Citrix account. Your OrgID is associated with a physical site address, typically your company’s business address. So, companies usually have a single OrgID. However, in some cases, such as having different branch offices or having different departments managing their assets separately, Citrix may allow a single company to have multiple OrgIDs.

Citrix routinely cleans up certain OrgIDs, merging duplicates in some cases. If your company has OrgIDs that you want to merge with a valid and active OrgID, you can contact Citrix Customer Support with the OrgIDs you want merged.

Note: Companies have already set up OrgIDs based on how they want to manage their assets, so if you don’t know what OrgID you need to use or how many OrgIDs you have, contact the IT department or Citrix administrator in your company. If you need help, Citrix Customer Support can also help you locate an OrgID. You can contact Citrix customer support at https://www.citrix.com/contact/support.html.

What is a Citrix Cloud account?

A Citrix Cloud account enables you to use one or more Citrix Cloud services to securely deliver your apps and data. A Citrix Cloud account is also uniquely identified by an OrgID, just like your Citrix account. It’s important to use the right Citrix Cloud account, based on how your organization has set up OrgIDs, so that your purchases and administrator access can continue on the same OrgIDs. For example, if a company’s design department using OrgID 1234 has been using Virtual Apps and Desktops on-premises and wants to try Citrix Cloud, one of the admins of OrgID 1234 should sign up for Citrix Cloud on that OrgID using a web login or email address associated with that OrgID. So, when the company decides to purchase a Virtual Apps and Desktops subscription, the order can be placed on OrgID 1234 and the transition is smooth.

Important: Users who have access to a particular Citrix account do not automatically have access to the Citrix Cloud account associated with that Citrix account’s OrgID. Because Citrix Cloud access enables users to potentially impact service, it’s important to control who accesses the Citrix Cloud account.

Citrix Cloud OrgID flow

Sign up as an existing Citrix customer and new to Citrix Cloud

As an existing Citrix customer, this section helps you create a Citrix Cloud account using the right OrgID so you can continue to place orders on the same OrgIDs you’ve been using, without any change to how you have Citrix administrators set up in your company.

Step 1: Sign in with your Citrix.com credentials to create a Citrix Cloud account

Go to https://citrix.cloud.com and sign in with your existing Citrix account. This account is also known as a Citrix.com or My Citrix account.

Citrix Cloud sign in page

This is the same account that you use to log in at Citrix.com. You either have a username (also known as web login) and password or an email and password.

Citrix web site with Sign In menu

What happens if the account is already in use?

Account in use warning message

If you see this message, it means that another valid administrator from your Citrix account has already created the Citrix Cloud account.

Since a Citrix Cloud account allows admins much greater control on the service, we expect that the first admin who creates the Citrix Cloud account has to explicitly give access to another admin, even if the other admin is already a member of the Citrix account.

Step 2: Pick your Citrix Cloud region

Citrix Cloud region selector

A Citrix Cloud region is a geographical boundary within which Citrix operates, stores, and replicates services and data for delivery of Citrix Cloud services. Citrix may use multiple public or private clouds located in one or more countries within the region, including states and provinces, to provide services. For more information about Citrix Cloud regions, refer to Geographical Considerations.

Step 3: Verify your email address

Citrix Cloud email confirmation dialog

If you have not verified your email address, you might be asked to verify it. Here’s an example of what you’ll receive:

Citrix Cloud verification email

After you receive the verification email and confirm your email address, your Citrix Cloud account is active.

Step 4: Confirm your OrgID and invite administrators

Congratulations, you set up your Citrix Cloud account! Before you start using Citrix Cloud, take a moment to verify your OrgID and invite other administrators to help you manage your Citrix Cloud account.

Verify your account OrgID

Make sure your account OrgID matches the OrgID that you use to place orders. One of the benefits of Citrix Cloud is that if you try a service (such as the Virtual Apps and Desktops service) and decide to purchase it, then all the configurations you made in the trial are retained in the purchased service, since the purchase occurs in the same account. So, making sure that the trial starts in the right OrgID saves effort when you decide to purchase.

To verify your OrgID, use one of the following methods:

  • In the top-right corner of the management console, your OrgID is displayed beneath your account name.

    OrgID displayed with account name

  • Click on Account Settings in the top right menu.

    Citrix Cloud Account Settings menu

    Your OrgID is shown in the Organization ID field.

    Citrix Cloud Account Settings page with OrgID

Invite one or more administrators

Remember, even if your other administrators have access to your Citrix account on Citrix.com, you still need to invite them to the Citrix Cloud account. To do this from the Citrix Cloud management console, click the menu button in the top left corner and select Identity and Access Management. For more information, see Add administrators to a Citrix Cloud account.

Citrix Cloud Identity and Access Managment menu

Sign up as a new Citrix customer

If you are new to Citrix and Citrix Cloud, this section helps you sign up for a new Citrix Cloud account and complete setup.

Step 1: Click to sign up for a new account

Go to https://citrix.cloud.com and click Sign up and try it free.

Citrix Cloud Sign-in page with Try It Free highlighted

Step 2: Complete the signup form

Complete all the form fields and click Continue. Remember to use your business email address and business address. Using a personal email address or personal address could cause delays when requesting trials.

Citrix Cloud Signup form

Step 3: Pick your Citrix Cloud region

A Citrix Cloud region is a geographical boundary within which Citrix may operate, store, and replicate services and data for delivery of Citrix Cloud services. Citrix may use multiple public or private clouds located in one or more countries within the region, including states and provinces, to provide services. For more information about Citrix Cloud regions, refer to Geographical Considerations.

Citrix Cloud region selector

Step 4: Verify your email address

Citrix Cloud email confirmation page

If you have not verified your email address, you might be asked to verify it.

Citrix Cloud verification email

After you receive the verification email and confirm your email address, your Citrix Cloud account is active.

Step 5: Pick a password

Type and confirm your Citrix Cloud password to finish creating your account.

Create password page

After your account is created, you can sign in to Citrix Cloud.

Signup complete page

Step 6: Invite administrators

Congratulations, you set up your Citrix Cloud account! Before you start using Citrix Cloud, take a moment to invite at least one other administrators to help you manage your Citrix Cloud account.

To do this from the Citrix Cloud management console, click the menu button and select Identity and Access Management. For more information, see Add administrators to a Citrix Cloud account.

Citrix Cloud Identity and Access Management menu

Request trials for Citrix Cloud services

Trials are designed to be tested with your choice of on-premises infrastructure or public cloud, your applications, and your Microsoft Active Directory. You can set up and configure services, workspaces, and resource locations.

During your trial, if you decide that you want to purchase a subscription package, you can do so at any time. All your existing configurations are saved and available for your continued use.

To request a trial, click Request Trial for the service you would like to try. For more information, see Citrix Cloud Service Trials.