Known and fixed issues

Known issues in version 19.5.0

Secure Hub for iOS

There are no known issues in this release.

Secure Hub for Android

  • After enrollment, devices OnePlus Android version 7.1.1 and OnePlus 5T Android version 9.0.3 require manual restart of Secure Hub to be prompted for Citrix PIN. [CXM-64120]
  • In Secure Hub for Android, required apps are not deployed on Android devices unless you refresh the policy or refresh the store. [CXM-65635]

Fixed issues in version 19.5.0

Secure Hub for iOS

There are no fixed issues in this release.

Secure Hub for Android

  • In Secure Hub for Android, Android 6.0 devices fail to enroll if multiple subject alternative names are present in the server certificate. [CXM-65030]
  • In Secure Hub for Android, managed apps are not uninstalled after disenrollment of devices. [CXM-65369]

Known and fixed issues in earlier versions

Known issues in version 19.4.5

There are no known issues in this release.

Fixed issues in version 19.4.5

Secure Hub for iOS

On iOS devices, when you click the device enrollment link, the Endpoint Management FQDN instance name is not auto-populated in Secure Hub. The device enrollment request fails. [CXM-65423]

Secure Hub for Android

There are no fixed issues in this release.

Known issues in version 19.3.5

Secure Hub for iOS

When notifications are sent from Secure Hub for iOS, the notification badge count is not updated for Secure Hub. [CXM-53500]

Secure Hub for Android

There are no known issues in this release.

Fixed issues in version 19.3.5

Secure Hub for iOS

There are no fixed issues in this release.

Secure Hub for Android

  • In Secure Hub for Android, when you enroll shared devices, deploy the Webclip policy and add web and SaaS apps, the deployment is successful. However, this deployment appears as failed in the Apps inventory screen in the Citrix Endpoint Management console. [CXM-57500]
  • In Secure Hub for Android, when users login with secure PIN, a VPN tunnel is established, but Secure Web does not load any website. However, the website will load as expected when Secure Web is closed and reopened. [CXM-60751]
  • Secure Mail for Android configured with Microsoft Intune policies returns a blank screen after authentication. [CXM-61457]
  • In Secure Hub for Android, apps that have disabled encryption are attempting to obtain encryption keys from Secure Hub. [CXM-61459]
  • Secure Mail for Android crashes at launch when Intune Company Portal version 5.0.4324.0 is installed. For more details, see this Support Knowledge Center article. [CXM-62516]
  • In Secure Hub for Android, you are unable to use the system apps on corporate owned single use (COSU) Android Enterprise devices running on Android 7.1.1. [CXM-63653]
  • In Secure Hub for Android, when you configure multiple apps from Google Play as Required apps and try to enroll, you are prompted to install the first app. The initial prompt is immediately followed by another prompt to install the second app and so on. [CXM-63654]

Known issues in version 19.3.0

Secure Hub for iOS

There are no known issues in this release.

Secure Hub for Android

  • In Secure Hub for Android, when you enroll shared devices, deploy the Webclip policy and add web and SaaS apps, the deployment is successful. However, this deployment appears as failed in the Apps inventory screen in the Citrix Endpoint Management console. [CXM-57500]
  • On Android Enterprise devices, when a lock action is set for geofence breach in the Location policy, the device prompts you to set a new passcode instead of using the system generated passcode. [CXM-60425]

Fixed issues in version 19.3.0

Secure Hub for iOS

There are no fixed issues in this release.

Secure Hub for Android

Locking fully managed Android Enterprise devices remotely using the Lock with passcode security action might fail without notifying you of the failure. To ensure a device is locked, set Lock with passcode twice. The device is locked with the second passcode you set. [CXM-61095]

Known issues in version 19.3.0

Secure Hub for iOS

There are no known issues in this release.

Secure Hub for Android

  • In Secure Hub for Android, when you enroll shared devices, deploy the Webclip policy and add web and SaaS apps, the deployment is successful. However, this deployment appears as failed in the Apps inventory screen in the Citrix Endpoint Management console. [CXM-57500]
  • On Android Enterprise devices, when a lock action is set for geofence breach in the Location policy, the device prompts you to set a new passcode instead of using the system generated passcode. [CXM-60425]

Fixed issues in version 19.3.0

Secure Hub for iOS

There are no fixed issues in this release.

Secure Hub for Android

Locking fully managed Android Enterprise devices remotely using the Lock with passcode security action might fail without notifying you of the failure. To ensure a device is locked, set Lock with passcode twice. The device is locked with the second passcode you set. [CXM-61095]

Known issues in version 19.2.0

There are no known issues in version 19.2.0.

Fixed issues in version 19.2.0

Secure Hub for iOS

In Secure Hub for iOS, the following SSL handshake failure message appears repeatedly when users log off from Secure Hub store: Network request to fetch apps is timed out from Server. [CXM-61339]

Secure Hub for Android

  • The Files device policy for Android Enterprise does not deploy to Android devices in work profile mode. [CXM-61196]
  • In Secure Hub for Android, the login authorization for a new user takes a long time on shared devices. When you log off as an enrolled user and try to login as a new user, Secure Hub keepsloading until you reboot the device. [CXM-61338]
  • In Secure Hub for Android, cloud customers are unable to enroll Android Enterprise devices with an external identity provider. [CXM-61738]
  • In Secure Hub for Android, when you are in Corporate Owned Single Use (COSU) mode, the app icons are overlapped in Secure Hub. [CXM-61740]
  • In Secure Hub for Android, when certificate pinning is enabled for your existing setup, the authentication fails and returns to first-time user screen when the certificate has multiple Subject Alternative Names. [CXM-61933]

Known issues in version 19.1.5

  • In Secure Hub for Android, when you update password due to password policy change, the badged apps do not appear on Samsung Galaxy S8 devices. [CXM-61177]
  • In Secure Hub for Android, the Files device policy Android Enterprise does not deploy to devices in work profile mode. [CXM-61196]

Fixed issues in version 19.1.5

  • In Secure Hub for Android, when users log in with Secure PIN a VPN tunnel is established, but Secure Web does not load any website. However, the website loads as expected when Secure Web is closed and reopened. [CXM-58576]
  • In Secure Hub for Android, when you log on with Secure PIN a VPN tunnel is established, but Secure Web does not load any website. However, the website loads as expected when Secure Web is closed and reopened. [CXM-60751]
  • In Secure Hub for Android, when you try to capture logs of the in-house app called TechXpert, Secure Hub restarts and asks you to reauthenticate. [CXM-61310]

Known issues in version 19.1.0

Secure Hub for iOS

In Secure Hub for iOS, when you deploy an MDX and web or SaaS apps, they appear in My Apps screen. When you tap More, a popup appears with Delete and Cancel options that have the format of old UI branding. [CXM-60683]

Fixed issues in version 18.12.0

  • On Samsung Knox devices enrolled for Android For Work, when the password policy is configured to expire in one or two days, the “Password Expired” message appears repeatedly. [CXM-59250]
  • You are unable to enroll OnePlus 5T devices for Android Enterprise using QR code enrollment method. [CXM-59288]

Fixed issues in version 18.11.0

Secure Hub iOS

  • You are unable to perform single sign-on on Android devices enrolled in the Shared Device mode. The following error appears: Your corporate credentials cannot be retrieved at this time. Manual login to ShareFile is blocked due to admin policy. [CXM-58238]
  • You cannot edit Android volume levels on corporate-owned, single-use (COSU) devices. [CXM-58323]

Fixed issues in version 18.10.5

  • If you have FIPS mode enabled in XenMobile Server, after users update Secure Hub for iOS to version 18.10.5, an encryption-related error message appears when users open apps. For status updates on the resolution, see this Citrix Knowledge Center article. [CXM-56454]

Fixed issues in versions 10.8.25 to 18.10.6

  • Secure Hub versions 10.8.25 to 18.10.6 (Android) include no known issues. The following issues are fixed in Secure Hub. The list includes issues with MDX that affect Secure Hub.

Fixed issues in version 18.10.0

  • If the MVPN policy is turned off in the EMS console, Secure Hub displays a blank screen when trying to open Intune managed apps. [CXM-56033, CXM-56086, CXM-54393, CXM-54823]

Fixed issues in version 10.8.60

  • On Samsung Galaxy Tab Active 2 SM-T395 devices, the Full Wipe security action fails for Secure Hub for Android when admins set a Disable Factory Reset restriction in XenMobile. [CXM-54452]
  • Secure Hub for Android becomes unresponsive during enrollment of devices when the VPN policy is configured and Citrix SSO application is not installed on the device. It becomes responsive if you tap the Back button or restart the app. [CXM-54627]
  • Secure Hub for Android crashes during enrollment in the Device Owner mode in an Android Enterprise environment. [CXM-55008]
  • After users enter a valid PIN for Secure Hub for iOS, Secure Hub prompts users for the PIN repeatedly. [CXM-55047]
  • Secure Hub for Android crashes during enrollment in the Profile Owner mode in an Android Enterprise environment. [CXM-55076]
  • Using Android Enterprise in Secure Hub for Android installs Google Chrome by default. [CXM-55232]
  • Upgrading Secure Hub for iOS to version 10.8.55, doesn’t allow existing or new iOS device enrollments. [CXM-55267]

Fixed issues in version 10.8.55

  • Users cannot sign on to Secure Hub to enroll in Android for Work accounts when the G Suite credentials differ from the credentials in Endpoint Management. [CXM-53956]
  • Enterprise apps might experience connectivity issues to internal resources when Preferred VPN mode is set to SecureBrowse. [CXM-52309]
  • Apps that specify android.support.multidex.MultiDexApplication or android.app.Application as their application class cannot connect to internal networks in the Secure Browse mode. [CXM-53126]
  • On Android devices, multiple certificates are being generated and certificates are being revoked before their expiration date. [CXM-53428]

Known issue in version 10.8.55

  • After removing your Secure Hub account from your device, MDM re-enrollment fails. [CXM-54142]

Known issue in version 10.8.50

  • On Secure Hub for Android, users cannot add a web link shortcut. [XMHELP-952]

Fixed issues in version 10.8.35

  • On Android O, shortcuts created by policies do not appear on the device home screen. This behavior is by design in Android O. [CXM-35460]
  • On Android, Secure Hub does not open on Samsung tablets after a period of inactivity. [CXM-50797]
  • In Secure Hub for Android, you are unable to deploy the push policy on Samsung Knox devices. [CXM-50869]
  • In Secure Hub for iOS, occasionally the following issue occurs: After users change their Active Directory password, they must keep entering their PIN in a loop. [CXM-50224]

Fixed issues in version 10.8.25

  • For third-party iOS Cordova apps wrapped with the MDX Toolkit version 10.7.20, a black screen appears instead of a PIN screen after you enable the Obscure screen contents policy. [CXM-48471]
  • On Zebra T51 devices running Android 7, users cannot install the Citrix Launcher app. [CXM-50621]

Fixed issues in version 10.8.20

  • After users update their Android devices to version 8 (Oreo): They cannot install enterprise or .apk apps from the app store that you deploy from Endpoint Management. Even when they enable installation of third-party apps, the issue persists. The issue is not limited to Samsung devices. [CXM-50401]

Fixed issues in version 10.8.15

  • Secure Hub for Android crashes while fetching location details on devices running Android O. [CXM-47893]

Fixed issues in version 10.8.10

  • On Android devices, when multiple apps do not install automatically or users don’t click Install themselves, the apps keep downloading. As a result, high data usage occurs. [CXM-46404]
  • On devices running Android 7 or later: When you send a lock security action with a password to the device from XenMobile Server, the device locks. However, the device password does not change if users have an existing lock screen password. Users can use the original passcode to unlock the device. [CXM-47908]

Secure Hub for iOS update on March 19, 2018: Secure Hub version 10.8.6 for iOS is available to fix an issue with the VPP app policy. For details, see this Citrix Knowledge Center article.