Application probing automates the process of checking the health of Citrix Virtual Apps that are published in a Site. The results of application probing are available in the Monitor tab of Citrix Virtual Apps and Desktops service.
Ensure that the endpoint machines running probe agents are Windows machines with Citrix Receiver for Windows Version 4.8 or later, or Citrix Workspace app for Windows (formerly Citrix Receiver for Windows) Version 1808 or later. Workspace app for Unified Windows Platform (UWP) is not supported.
User accounts/permissions required to run Application Probing are as follows:
- A unique Workspace user to probe on each endpoint machine. The Workspace user is not required to be an administrator; the probes can run in a non-admin context.
- User accounts with Windows administrator permissions to install and configure the Citrix Probe Agent on the endpoint machines
- A full administrator user account with the following permissions. Reusing existing user accounts for application probing might log off the users’ active sessions.
- Delivery Group permissions:
- Director permissions:
- Create\Edit\Remove Probe Configurations
- View Configurations page
- View Trends page
- Delivery Group permissions:
You cannot perform Application probing when Citrix Content Collaboration service is enabled. This happens due to an unsupported authentication process. Contact Citrix Support to disable the authentication.
Configure Application Probing
Configure your application probes to run during off-peak hours across multiple geographies. The comprehensive probe results can help to troubleshoot issues related to the applications, hosting machine or connection before the users experience them.
Step 1: Install and configure the Citrix Probe Agent
The Citrix Probe Agent is a Windows executable that simulates the actual application launch by the user through Citrix Workspace. It tests application launches as configured in Monitor and reports back the results to Monitor.
Identify endpoint machines from where you want to run application probing.
Users with administrative privileges can install and configure the Citrix Probe Agent on the endpoint machine. Download the Citrix Probe Agent executable available at https://www.citrix.com/downloads/citrix-virtual-apps-and-desktops/components/app-probe-agent.html
Start the agent and configure your Citrix Workspace credentials. Configure a unique Workspace user on each endpoint machine. The credentials are encrypted and stored securely.
To access the Site to be probed from outside the network, type the login URL for Citrix Gateway in the Workspace URL field. Citrix Gateway automatically routes the request to the corresponding Site Workspace URL.
On the Configure To Display Probe Result tab, enter credentials to access the Citrix Virtual Apps and Desktops service. You can find the Customer Name, Client ID, and Secret Key from the API Access page in the Citrix Cloud console.
Step 2: Configure Application probing in the Monitor tab
In the Citrix Virtual Apps and Desktops service, go to Configuration > Application Probe Configuration.
Create a probe and choose:
- the applications to be probed,
- the endpoint machines on which the probe must run,
- the email addresses to which the failure probe results are sent,
- the time of the day at which the probe must run (as per the local time zone of the endpoint machine).
After configuration in the Monitor tab, the agent takes 10 minutes before it is ready to start probing. Then, it runs configured probes starting the next hour.
Step 3: Probe execution
The agent executes application probing as per the probe configuration it fetches from Monitor every hour. It launches selected applications serially using Workspace. The agent reports the results back to Monitor via the Monitor database. Failures are reported in five specific stages:
- Workspace Reachability - configured Workspace URL is not reachable.
- Workspace Authentication - configured Workspace credentials are invalid.
- Workspace Enumeration - Workspace Enumerate applications list does not contain the application to be probed.
- ICA download - the ICA file is not available.
- Application launch – the application cannot be launched.
Step 4: View probe results
You can view the latest probe results in the Citrix Virtual Apps and Desktops service > Applications page.
To troubleshoot further, click the probe result link to see more details on the Trends > Application Probe Results page.
The consolidated probe results data is available for the last 24 hours or last 7 days time periods on this page. You can see the stage in which the probe failed. You can filter the table for a specific application, probe failure stage, or endpoint machine.