Director is a monitoring and troubleshooting console for Citrix Virtual Apps and Desktops.

Director architecture

Director can access:

  • Real-time data from the Broker Agent using a unified console integrated with Analytics, Performance Manager, and Network Inspector.
    • Analytics includes performance management for health and capacity assurance, and historical trending and network analysis, powered by NetScaler MAS, to identify bottlenecks due to the network in your Citrix Virtual Apps or Desktops environment.
  • Historical data stored in the Monitor database to access the Configuration Logging database.
  • ICA data from the NetScaler Gateway using NetScaler MAS.
    • Gain visibility into the end-user experience for virtual applications, desktops, and users for Citrix Virtual Apps or Desktops.
    • Correlate network data with application data and real-time metrics for effective troubleshooting.
    • Integrate with Citrix Virtual Desktop 7 Director monitoring tool.
  • Personal vDisk data that allows for runtime monitoring showing base allocation and gives help desk administrators the ability to reset the Personal vDisk (to be used only as a last resort).
    • The command line tool CtxPvdDiag.exe is used to gather the user log information into one file for troubleshooting.

Director uses a troubleshooting dashboard that provides real-time and historical health monitoring of the Citrix Virtual Apps or Desktops Site. This feature allows you to see failures in real time, providing a better idea of what the end users are experiencing.

For more information regarding the compatibility of Director features with Delivery Controller (DC), VDA and any other dependent components, see Feature compatibility matrix.


With the disclosure of the Meltdown and Spectre speculative execution side-channel vulnerabilities, Citrix recommends that you install relevant mitigation patches. Note that these patches might impact SQL Server performance. For more information, see the Microsoft support article, Protect SQL Server from attacks on Spectre and Meltdown side-channel vulnerabilities. Citrix recommends that you test the scale and plan your workloads before rolling out the patches in your production environments.

Director is installed by default as a website on the Delivery Controller. For prerequisites and other details, see the System requirements documentation for this release. For specific information on the installation and configuration of Director, see Install and configure Director.

Log on to Director

The Director website is located at https or http://<Server FQDN>/Director.

If one of the Sites in a multi-site deployment is down, the logon for Director takes a little longer while it attempts to connect to the Site that is down.

Use Director with PIV smart card authentication

Director now supports Personal Identity Verification (PIV) based smart card authentication to log on. This feature is useful for organizations and government agencies that use smart card based authentication for access control. Smart card authentication requires specific configuration on the Director server and in Active Directory. The configuration steps are detailed in Configure PIV smart card authentication.


Smart card authentication is supported only for users from the same Active Directory domain.

After performing the required configuration, you can log on to Director using a smart card:

  1. Insert your smart card into the smart card reader.

  2. Open a browser and go to the Director URL, https://<directorfqdn>/Director.

  3. Select a valid user certificate from the displayed list.

  4. Enter your smart card token.

    SmartCard PIN entry

  5. After you are authenticated, you can access Director without keying additional credentials on the Director logon page.

Use Director with Integrated Windows Authentication

With Integrated Windows Authentication(IWA), domain-joined users gain direct access to Director without rekeying their credentials on the Director logon page. The prerequisites for working with Integrated Windows Authentication and Director are:

  • Enable Integrated Windows Authentication on the IIS website that hosts Director. When you install Director, Anonymous and Forms Authentication are enabled. To work with Integrated Windows Authentication and Director, disable Anonymous Authentication and enable Windows Authentication. Forms Authentication must remain set to Enabled for authentication of non-domain users.
    1. Start IIS manager.
    2. Go to Sites > Default Web Site > Director.
    3. Select Authentication.
    4. Right-click Anonymous Authentication, and select Disable.
    5. Right-click Windows Authentication, and select Enable.

Windows Authentication

  • Configure Active Directory delegation permission for the Director machine. This is only required if Director and the Delivery Controller are installed on separate machines.
    1. On the Active Directory machine, open the Active Directory Management Console.
    2. In the Active Directory Management Console navigate to Domain Name > Computers. Select the Director machine.
    3. Right-click and select Properties.
    4. In Properties, select the Delegation tab.
    5. Select the option, Trust this computer for delegation to any service (Kerberos only).
  • The browser that is used to access Director must support Integrated Windows Authentication. This might require additional configuration steps in Firefox and Chrome. For more information, refer to the browser documentation.
  • The Monitoring Service must be running Microsoft .NET Framework 4.5.1 or a later supported version listed in the System Requirements for Director. For more information, see System Requirements.

When a user logs off Director or if the session times out, the logon page is displayed. From the logon page, the user can set the Authentication type to Automatic logon or User credentials.

Interface views

Director provides different views of the interface tailored to particular administrators. Product permissions determine what is displayed and the commands available.

For example, help desk administrators see an interface tailored to help desk tasks. Director allows help desk administrators to search for the user reporting an issue and display activity associated with that user, such as the status of the user’s applications and processes. They can resolve issues quickly by performing actions such as ending an unresponsive application or process, shadowing operations on the user’s machine, restarting the machine, or resetting the user profile.

In contrast, full administrators see and manage the entire Site and can perform commands for multiple users and machines. The Dashboard provides an overview of the key aspects of a deployment, such as the status of sessions, user logons, and the Site infrastructure. Information is updated every minute. If issues occur, details appear automatically about the number and type of failures that have occurred.

For more information about the various roles and their permissions in Director, see Delegated Administration and Director

Usage data collection by Google Analytics

The Director Service starts using Google Analytics to collect usage data anonymously after Director is installed. Statistics regarding the usage of the Trends pages and OData API call analytics are collected. Analytics collection complies with the Citrix Privacy Policy. Data collection is enabled by default when you install Director.

To opt out of the Google Analytics data collection, edit the registry key, as described below on the machine where Director is installed. If the registry key doesn’t already exist, create and set it to the desired value. Refresh the Director instance after changing the registry key value. Caution: Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Citrix recommends that you back up Windows Registry before changing it.

Location: HKEY_LOCAL_MACHINE\Software\Citrix\Director

Name: DisableGoogleAnalytics

Value: 0 = enabled(default), 1 = disabled

You can use the following PowerShell cmdlet to disable data collection by Google Analytics:

New-ItemProperty -Path HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Director -Name DisableGoogleAnalytics -PropertyType DWORD -Value 1