Data Sources

The data sources described here are cloud services and on-premises products that send data to Citrix Analytics for Performance. You can use Performance Analytics to monitor on-premises or Cloud Sites. You can use this offering whether you are a pure on-premises customer, a Cloud customer, or a hybrid customer with a mix of on-premises and Cloud Sites.

Supported data sources

The following table lists the Citrix data sources that Citrix Analytics for Performance supports.

Data Source Required Service Subscriptions Product Component and version Onboarding Value-add
Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) Citrix Cloud license, Citrix DaaS subscription Citrix Workspace app version 1909 and later for Chrome, HTML5, Linux, Mac, Windows, Android, and Windows(Store). (Citrix Workspace app for iOS is not supported) Automatically detected. Ensure accessibility to the https://*.cloud.com/ and https://*.windows.net/ URLs from all endpoints (or proxies, if they are configured) Performance analytics features
    End User Experience Monitoring (EUEM) service installed and running   Session Responsiveness, UX Score
    Citrix Profile Management installed and running   Logon Duration, UX Score
Citrix Virtual Apps and Desktops on-premises Citrix Workspace service, Citrix Virtual Apps and Desktops Citrix Virtual Apps and Desktops version 1912 CU2 and later. Citrix Director 1912 CU2 and later, Citrix Workspace app version 1909 and later for Chrome, HTML5, Linux, Mac, Windows, Android, and Windows(Store). (Citrix Workspace app for iOS is not supported), Machine version 7.15 LTSR and later Onboard from Director through a 3-step process Performance analytics features
    End User Experience Monitoring (EUEM) service installed and running.   Session Responsiveness, UX Score
    Citrix Profile Management installed and running   Logon Duration, UX Score
    StoreFront 1906 and later (for StoreFront users) Onboard Virtual Apps and Desktops sites using StoreFront Endpoint Location, Failure Insights: Communication error, Failed Sessions: Endpoint OS, Workspace app Version, User Terminated Launch status
Citrix Gateway On-premises Application Delivery Management agent Citrix Gateway 12.1.x.x and later Gateway data source Session Responsiveness (Latency) breakdown
Cloud Connector     Automatically detected Connector statistics

You can check the status of Cloud data sources relevant to Performance Analytics from Citrix Analytics Service > Settings > Data Sources > Performance.

Performance Analytics Data sources

Citrix Workspace app version matrix

The following table lists the minimum required Citrix Workspace app version for Citrix Analytics for Performance features. Ensure accessibility to the https://*.cloud.com/ and https://*.windows.net/ URLs from all endpoints (or proxies, if they are configured)

Feature UI Parameter Windows Linux Android iOS MAC HTML5
User Experience Score User Experience Dashboard 1906 2104 2010.5 21.9 21.6.0 21.1
Endpoint Location, ISP (ensure that the URL https://locus.analytics.cloud.com/api/locateip is accessible to the endpoints) Sessions self-service view > Endpoint City, Endpoint Country 1912 2104 20.3.0 20.4.0 20.05.06 2004
Network Metrics Sessions self-service view > Network Interface Type 2105 Not supported Not supported Not supported Not supported Not supported
Gateway information Sessions self-service view > Connection Type, Machine FQDN, Gateway Address 2012 Not supported Not supported Not supported Not supported Not supported
Session Launch Status Sessions self-service view > Launch Status 20.8.0 2101 20.9.0 20.8.0 2101 Not supported
Communication Error Insights UX Dashboard > Failure Insights > Communication Errors 2103 Not supported Not supported Not supported Not supported Not supported
Endpoint Network Statistics Sessions self-service view > Endpoint Link Speed (P95), Endpoint Throughput Incoming (P95), Endpoint Throughput Outgoing (P95) and Sessions Details page > WiFi Signal Strength, Endpoint Throughput Incoming and Endpoint Throughput Incoming 2108 Not supported Not supported Not supported Not supported Not supported
Data Sources