ShareFile

Create an application specific password

February 2, 2024

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The following information provides the steps necessary to back up a ShareFile account.

When Two-Step Verification is required, some ShareFile applications do not support the two-step method for authentication.

These tools do not support two-step verification:

FTP
User Management Tool
Custom API script
Storage zone controller configuration page
WebDAV
Legacy applications

Generate an Application-Specific Password

In order to login into unsupported tools when two-step verification is required, you must create an application specific password. The app-specific password will be used instead of your typical password + Citrix verification code.

To create an app-specific password go to Personal Settings > Personal Security > Two-Step Verification > scroll down to Application-Specific Passwords, and click Generate Password.

Note: Each generated passwords may only be used for a single application. You must generate separate passwords where the application-specific password is required.
Enter a Password Label for the app it can use. This label will help you identify the app if you ever desire to revoke access to use this password.
After clicking Generate, click the Copy to clipboard and save this password to a secure credential manager. You will not be able to view this password again.
Next, Paste the new password into the password field of your app.

Delete an Application-Specific Password

Access the user Two Step Verification settings in Personal Settings > Personal Security > Two-Step Verification.

Scroll down to Application-Specific Password > Generated Passwords.
Click Delete next to the application’s label.
Take note, there is an option to Delete All Generated Passwords for your user account.

Revoke Access to an application using Application-Specific Password

In the case where you need to log out of an application logged in with an application-specific password, go to Personal Settings > My Apps & Settings.

Select the checkbox next to the application.
Click Revoke.

Note: Administrators can access another user’s Apps & Settings in the People section. Browse for the employee or client user and click on their name to edit their profile settings. In the Actions pane, click Manage connected Apps and devices. Select the checkbox next to the application and click Revoke.
Generated application-specific passwords need to be deleted to deny future use.

The official version of this content is in English. Some of the Cloud Software Group documentation content is machine translated for your convenience only. Cloud Software Group has no control over machine-translated content, which may contain errors, inaccuracies or unsuitable language. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, suitability, or correctness of any translations made from the English original into any other language, or that your Cloud Software Group product or service conforms to any machine translated content, and any warranty provided under the applicable end user license agreement or terms of service, or any other agreement with Cloud Software Group, that the product or service conforms with any documentation shall not apply to the extent that such documentation has been machine translated. Cloud Software Group will not be held responsible for any damage or issues that may arise from using machine-translated content.

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Create an application specific password

February 2, 2024

Contributed by:

February 2, 2024

Contributed by:

Create an application specific password

Generate an Application-Specific Password

Delete an Application-Specific Password

Revoke Access to an application using Application-Specific Password

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