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Citrix Session Monitoring
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Citrix Session Monitoring
uberAgent provides unprecedented visibility into what’s happening on the session level: bandwidth usage, protocol latency, Citrix policies, video encoding settings, and much more.
Citrix Session Configuration Details
The session configuration dashboard lets you analyze almost any aspect of how users connect and what policies are being applied to their sessions. The dashboard pulls its data from live sessions, so it always reflects the current state. Historical values are available, too, of course.
Video Codec, Display Mode, Color Space
Many things need to be configured just right to achieve optimal visual quality in a remoting session. These include the video codec and color space, to pick just one set of essential session parameters. As you can see in the screenshot below, uberAgent shows you exactly which codecs and rendering algorithms are configured for your sessions:
Frame Rate (FPS)
Another important metric that greatly influences rendering fidelity as experienced by end users is the frame rate, measured in frames per second. uberAgent continuously collects the frame rate for the entire duration of any session. This allows IT staff to proactively optimize the user experience without a single end-user having to call the help desk.
Citrix Policies and Settings
The Citrix session configuration dashboard offers drilldown capabilities that allow you to inspect the policies and settings of every session individually. The following screenshot shows a small excerpt of what’s available:
Citrix Session Protocol Insights
The session protocol insights dashboard is focused on ICA/HDX remoting protocol analytics.
Virtual Channel Bandwidth Usage
One of the dashboard’s highlights: it visualizes session bandwidth usage per virtual channel. This is crucial information for any Citrix admin, as it explains which kind of data is transferred in the encrypted Citrix HDX protocol. In the screenshot below, for example, the user seems to have copied a lot of data to or from the clipboard (virtual channel: Clipboard), followed by what may have been scrolling in a long document (virtual channel: Thinwire Graphics).
ICA RTT
Another cool metric helps to get to the bottom of many networking issues: ICA round-trip time (RTT). A high round-trip time may be experienced by end users as screen lag. The session protocol insights dashboard visualizes ICA RTT along with ICA latency, which offers a lower-level view of network connectivity (think: an ICA/HDX version of ping). uberAgent also determines the total incoming and outgoing HDX data volume, of course:
Configuration
Citrix session configuration details as well as policies and settings are configured through two metrics. The metrics are collected by default if uberAgent is running on a Citrix Virtual Apps and Desktops session host, but this behavior is customizable.
CitrixSessionVirtualChannelDetailCitrixSessionConfig
Requirements
- Citrix Virtual Apps and Desktops 7.6 LTSR and higher
- Citrix Cloud
Note
Verify That Registry Is Configured Correctly for Citrix Virtual Channel Metrics
Starting with uberAgent 7.2.1, uberAgent no longer reads the contents of the
%PATH%environment variable. The agent uses the following registry value to determine the installation location of a Citrix deployment. Please verify that this value exists in your deployment. If it doesn’t exist, please create it and point it to your Citrix HDX binary folder.
- Hive: HKLM\Software\Citrix\Install
- Value name: Location
- Type: REG_SZ
- Data: Path to HDX binary folder
Note
Known Issue
Customers have reported that relying solely on the
HKLM\Software\Citrix\Installregistry key does not work effectively in their environments. Based on this feedback, we have enhanced the detection capabilities in uberAgent 7.3 by adding additional registry path checks to accurately identify the installation location of the Citrix HDX binaries. We recommend that customers upgrade to uberAgent 7.3 to take advantage of these improvements.
Please see the system requirements page for supported product versions.
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