Known issues in 2402 LTSR CU2

Last published : Oct 19, 2026

In some instances, when using Citrix Workspace app version 2409 with Realtime Media Engine (RTME) version 2.9.700, the VDA launch from StoreFront might not be successful. This issue occurs if the updater service is unable to remove the vcruntime140.dll and msvcp140.dll binaries. To resolve the issue, either reboot the endpoint or manually remove or rename the vcruntime140.dll and msvcp140.dll binaries.
If files matching the following patterns are present in the Citrix Workspace™ app for Windows installation location, they might impact the functionality of the Citrix Workspace app and must be deleted:
- msvcp140.dll
- vcruntime140.dll
- api-ms-win-core*.dll
- api-ms-win-crt*.dll
- ucrtbase.dll
These files are typically created by RTME or Cisco VDI plugin and deleted as follows:
- For admin mode installations, Citrix Workspace app deletes these files automatically.
- For user mode installations, these files are cleaned up automatically during Citrix Workspace app install, upgrade, auto-update, or uninstall. However, if these files are created by any plugin after Citrix Workspace app installation, they need to be deleted manually.

Citrix Workspace app for Windows