Log collection

Last published : Oct 14, 2026
  • To collect logs for Citrix Workspace app for Windows, see Log collection for Windows.
  • To collect logs for Citrix Workspace app for Mac, see Log collection for Mac.
  • To collect logs for Citrix Workspace app for Android, see How to collect logs.
  • To collect logs for Citrix Workspace app for Linux, do the following steps:
    1. Run the set log executable found in the util directory of the installation. For example, /opt/Citrix/ICAClient/util/setlog.
    2. (Optional) Click Set All Disabled and make sure that only the required logs are collected.
    3. Go to App Protection logging.
    4. Set the App Protection log level to Verbose by right-clicking and selecting Verbose (only warnings and errors are logged).
    5. Expand the App Protection class and right-click its child element. Select Group > Inherited.
    6. Use the linux logging utility (from install dir, launch util/setlog) and change the logging level for the virtual channel to Verbose.
    7. Enable logs for wfica. Right-click wfica and select Verbose. If App Protection isn't installed or not detectable by wfica, then you get the log as < P3563 > citrix-wfica: App Protection is not installed.
    8. Click wfica and change the logging level for winstation driver to Verbose.
    9. When you launch the session, the logs are recorded in the file that is mentioned in the log output Path of the set log.
      Troubleshoot
  • To collect logs for the Virtual Delivery Agent, do the following steps:
    1. To get traces from the App Protection service through CDF control, select all the modules.
      CDF control traces
    2. In certain cases, we might have to capture cdf traces from a different machine. To collect cdf traces, see CTX237216.
Related information
Troubleshoot