Product Documentation

Session Recording

Feb 27, 2017

Session Recording allows you to record the on-screen activity of any user session hosted from a VDA for Server OS or Desktop OS, over any type of connection, subject to corporate policy and regulatory compliance. Session Recording records, catalogs, and archives sessions for retrieval and playback.  

Session Recording uses flexible policies to trigger recordings of application sessions automatically. This enables IT to monitor and examine user activity of applications - such as financial operations and healthcare patient information systems - supporting internal controls for regulatory compliance and security monitoring. Similarly, Session Recording also aids in technical support by speeding problem identification and time-to-resolution.  

Benefits

Enhanced security through logging and monitoring. Session Recording allows organizations to record on-screen user activity for applications that deal with sensitive information. This is especially critical in regulated industries such as health care and finance. Where personal information that must not be recorded is involved, policy controls allow selective recording.

Powerful activity monitoring. Session Recording captures and archives screen updates, including mouse activity and the visible output of keystrokes in secured video recordings to provide a record of activity for specific users, applications, and servers.

Session Recording is not designed or intended to contribute to the collection of evidence for legal proceedings. Citrix recommends that organizations using Session Recording use other techniques for evidence collection, such as conventional video records combined with traditional text-based eDiscovery tools.

Faster problem resolution. When users call with a problem that is hard to reproduce, help desk support staff can enable recording of user sessions. When the issue recurs, Session Recording provides a time-stamped visual record of the error, which can then be used for faster troubleshooting.