What’s new

A goal of Citrix is to deliver new features and product updates to Citrix Analytics customers when they are available. New releases provide more value, so there’s no reason to delay updates.

To you, the customer, this process is transparent. Initial updates are applied to Citrix internal sites only, and are then applied to customer environments gradually. Delivering updates incrementally in waves helps to ensure product quality and to maximize the availability.

Citrix Analytics has the following products or offerings. Refer to the What’s new articles specific to each offering to know about the new features and product updates.

This release notes highlight the new features and product updates specific to the Citrix Analytics platform.

Novemeber 12, 2020

New feature

Save a self-service query

After you create a self-service query, you can save it for later use. The following options are saved with the query:

  • Applied search filters
  • Selected data source and duration

Save self-service search

For more information, see How to save the self-service search.

October 20, 2020

New features

Support for Citrix Gateway in European Union region

Citrix Analytics now supports Citrix Gateway in EU region. For more information, see Citrix Gateway data source.

July 09, 2020

Deprecated support

Microsoft Internet Explorer 11 is now removed from the supported browsers list. This deprecation is because of the security vulnerability observed in the browser. For the list of supported browsers, see System requirements.

June 02, 2020

New features

Redesigned overview page and top bar in Analytics

The Analytics overview page displays the Usage tile that replaces the previously existed Operations tile. Also, the Productivity tile is removed from this page. To view the overview page, select Help > Overview.

Redesigned overview page

Similarly, on the top bar, the Usage tab replaces the Operations tab. For more information, see What’s new for Citrix Analytics - Usage.

Usage tab

February 20, 2020

New features

Citrix Analytics subscription offerings

Delivering flexible purchase options to users, Citrix now offers three individual subscription-based Citrix Analytics products. Citrix Analytics provides unique security or performance (or both) insights based on the offering that you subscribe to.

You can purchase the following Citrix Analytics subscription offerings:

Data governance logs updates

Added new logs for the following data sources:

  • Citrix Identity Provider
  • Citrix Gateway
  • Secure Browser
  • Microsoft Graph Security
  • Microsoft Active Directory

For more information, see Data governance.

Fixed issues

  • Self-service search does not work accurately on Internet Explorer 11. Therefore, you cannot type your search query and perform a search operation. [CAS-18657]

January 09, 2020

Fixed issues

  • The Citrix Analytics walk-through functionality is not working for the users in the European Union home region. [CAS-26297]

December 18, 2019

Fixed issues

The Analytics tile on the Citrix Cloud page displayed the View Service button. This button is now changed to Manage for better user experience. [CAS-27922]

December 12, 2019

New features

Support for Microapps service events in Asia Pacific South

Citrix Analytics platform now processes notifications from the Microapps service in the Asia Pacific South region. However, records that measure performance, stability, usage, security, and support are aggregated and stored in the United States. For more information, see Data governance.


Microapps service is offered as part of Citrix Workspace. For more information, see Microapps documentation.

December 04, 2019

Fixed issues

Some users in the Asia Pacific-South region are unable to sign in to Citrix Analytics although they have onboarded to Citrix Cloud by selecting United States as the home region. [CAS-27368]

November 22, 2019

New features

Redesigned overview page for Analytics

The Analytics overview page is redesigned to allow access to all the Analytics offerings from this page. You can request for a trial, try the demo, or manage your Analytics offering. Currently, only Security Analytics and Operations Analytics are generally available and therefore, active on this page.

To view the overview page, select Help > Overview.

Analytics overview page

October 21, 2019

New features

Technical security overview

The technical security overview provides you an understanding of the security best practices related to Citrix Analytics. This document describes the data flow, data protection, network requirements, and the security responsibilities that need to be considered when using Citrix Analytics.

September 11, 2019

Fixed issues

  • Citrix Cloud is unable to redirect users to the region-specific Citrix Analytics page. [CAS-20559]

August 20, 2019

Fixed issues

  • The Citrix Analytics walkthrough functionality does not load accurately on the Microsoft Edge and Safari browsers. [CAS-20906]

July 31, 2019

New features

Support for the European Union region

Citrix Analytics now supports the European Union region. You can choose European Union as a home region while onboarding your organization to Citrix Cloud and use the Citrix Analytics service. Citrix Analytics stores the user events and metadata for your organization in the European Union region. For more information on Citrix Cloud regions, see Geographical Considerations.

June 26, 2019

Fixed issues

  • Citrix Analytics does not load accurately on Internet Explorer 11. [CAS-19867]

June 19, 2019

Fixed issues

  • Citrix Analytics does not load accurately on Microsoft Edge. [CAS-19930]

November 16, 2018

Fixed issues

  • If you are accessing Citrix Analytics using Internet Explorer version 11.0, the Citrix Cloud navigation bar fails to load and restricts you from accessing the hamburger menu.

October 10, 2018

Architecture and platform enhancements

Multiple architectural and platform improvements were done in this release to enhance performance, scale, monitoring, supportability, security, and user experience.

August 23, 2018

Citrix Analytics is a cloud service delivered through Citrix Cloud. It collects data across Citrix portfolio products and provides actionable insights, enabling administrators to proactively handle security threats, improve app performance, and support continuous operations. Currently, Citrix Analytics provides the following analytics offerings:

  • Security Analytics: Collates and provides visibility into user and entity behavior. For more information, see Security Analytics.

  • Operations Analytics: Collates and presents information on the activities of users, such as, websites visited, and the bandwidth spent. For more information, see Operations Analytics.

New product names

The Citrix products supported by Citrix Analytics are now renamed as part of the Citrix unified product portfolio.

You might notice new names in our products and product documentation. This rebranding is a result of the expansion of the Citrix portfolio and cloud strategy. For more details about the Citrix unified portfolio, see Citrix product guide. Implementing this transition in our products and their documentation is an ongoing process.

  • In-product content and documentation might still contain former names. For example, you might see instances of earlier names in console text, messages, directory/file names, screenshots, and diagrams.

  • It is possible that some items (such as commands) might continue to retain their former names to prevent breaking existing customer scripts.

  • Related product documentation and other resources (such as videos and blog posts) that are linked from this product’s documentation might still contain former names.