Known and fixed issues

Citrix supports upgrades from the last two versions of the mobile productivity apps.

Secure Mail for iOS 24.3.0

Fixed issues

• Despite the successful installation and enrollment of Secure Mail, end users might get the following error message when configuring the app:

  “The connection to the server timed out. Please try again in a few minutes”

  [XMHELP-4538]

• After upgrading to Secure Mail for iOS version 24.2.0, existing end users might be unable to access Secure Mail and they get the following error message:

  “Secure Mail couldn’t reach the server. Try entering the server address again. If you still have trouble, contact your IT administrator”

  [XMHELP-4539]

• Secure Mail stops responding when end users try to open the app on iPad devices. This issue is specific to devices running iPad version 17.3.1 and later. [XMHELP-4541]

Known issues

There are no known issues in this release.

Secure Mail for iOS 24.2.0

Fixed issues

• In Secure Mail for iOS, you might not be able to see the Add button (+) on the calendar page, which prevents you from creating new calendar events. [XMHELP-4460]
• Secure Mail is unable to sync emails on both iPhone and iPad devices due to a network connectivity issue. [XMHELP-4473]
• When you use dark mode in Secure Mail for iOS, you mightn’t be able to read your email messages. [XMHELP-4499]

Known issues

There are no known issues in this release.

Secure Mail for Android 24.1.0

Fixed issues

• When you try to open email attachments that are larger than 10 MB, the Secure Mail for Android becomes unresponsive. [XMHELP-4399]
• When you try to open an email attachment that is in .docx format and has Arabic characters or hyperlinks, Secure Mail for Android becomes unresponsive. The issue occurs when the Polaris SDK isn’t updated. [XMHELP-4491]

Known issues

There are no known issues in this release.

Secure Mail for Android 23.10.0

Fixed issues

• When you open any attachment from Secure Mail, you might find the Upload to Citrix Files option under the More (⋮) > Open with option, even if the Citrix Files app isn’t installed on your device. [XMHELP-4437]

• When you preview an .ics file that attached to a meeting invitation received in Secure Mail, you might notice that the meeting time that shown in the .ics file preview is an hour behind the original time. This issue occurs in daylight saving time regions. [XMHELP-4429]

• When you upgrade Secure Mail to version 23.8.2 and enable dark mode, you might encounter an issue while previewing an email attachment. You might not be able to see the menu list when you click the ellipsis (…) button. [CXM-112699]

Known issues

There are no known issues in this release.

Secure Mail for Android 23.8.2

Fixed issues

There are no fixed issues in this release.

Known issues

When you upgrade Secure Mail to version 23.8.2 and enable dark mode, you might encounter an issue while previewing an email attachment. You might not be able to see the menu list when you click the ellipsis (…) button. As a workaround, you can switch Secure Mail to light mode. [CXM-112699]

Secure Mail for Android and iOS 23.7.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Mail for Android 23.8.1

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Mail for iOS 23.9.0

Fixed issues

• When you are using Secure Mail for iOS 23.2.0 version with HCL Domino 11 server, you might not be able to send previously saved draft emails. The Secure Mail shows that the emails are sent successfully, but the recipients never receive it. [XMHELP-4306]

Known issues

There are no known issues in this release.

Secure Mail for Android 23.8.0

Fixed issues

There are no fixed issues in this release.

Known issues

There are no known issues in this release.

Secure Mail for Android 23.7.0

Fixed issues

• You might not receive reminder notifications for calendar events. The issue occurs when the alarm and reminder permission is revoked for Secure Mail. [CXM-109036]

Known issues

There are no known issues in this release.

Secure Mail for Android 23.6.0

Fixed issues

When you view email attachments, you might see a watermark that says “License expired.” The issue occurs if you are using Secure Mail for Android version 23.3.5 or earlier. To view the email attachments without the watermark, upgrade to Secure Mail for Android version 23.6.0 or later. [CXM-110137]

Known issues

There are no known issues in this release.

Secure Mail for iOS 23.5.0

Fixed issues

• When you receive digitally signed emails and open them in Secure Mail, the email attachments might not appear. [XMHELP-4247]

Known issues

There are no known issues in this release.

Known and fixed issues in older versions

For known and fixed issues in older versions of Secure Mail, see History of Secure Mail known and fixed issues.