Citrix Workspace app has deferred support for Next Token Mode because of a third-party dependency. We will update this description as information about the supportability become available.

With this feature enabled, if you entered three incorrect passwords, the Citrix Gateway plug-in prompts you to wait until the next token is active before logging on. The RSA server can disable a user’s account if a user logs on too many times with an incorrect password.

For more information, see the Authentication and Authorization section in the Citrix Gateway documentation.


RSA SecurID authentication is not supported on Citrix Secure Web Gateway configurations. To use RSA SecurID, use Citrix Gateway.

Installing RSA SecurID Software Tokens

An RSA SecurID Software Authenticator file has an .sdtid file name extension. Use the RSA SecurID Software Token Converter to convert the .sdtid file to an XML-format 81-digit numeric string. Obtain the latest software and information from the RSA website.

Follow these general steps:

  1. On a computer (not a mobile device), download the converter tool here. Follow the instructions on the website and the readme included with the converter tool.
  2. Paste the converted numeric string into an email and send it to user devices.
  3. On the mobile device, make sure that the date and time are correct required for authentication.
  4. On the device, open the email and click the string to start the software token import process.

After the software token is installed on the device, a new option appears in the Settings list to manage the token.


On mobile devices that do not associate the .sdtid file with Citrix Workspace app, change the file name extension to .xml and import it.