Troubleshoot
This article explains how to troubleshoot App Protection on different platforms for Citrix Workspace app.
Workspace app for Windows
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Collect logs as described in log collection.
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Press Win + R to open the Run box > type
cmd> Select Enter. -
Run the following commands:
sc query appprotectionsvcsc query entryprotectdrvsc query epinject6sc query epusbfilter
Provide the results along with the traces collected from the log collection tool.
Workspace app for macOS
Provide the logs by collecting them as described in log collection.
Workspace app for Linux
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Run the set log executable found in the util folder of the installation. For example,
/opt/Citrix/ICAClient/util/setlog. -
Click Set All Disabled (This is an optional step, and ensures that only required logs are collected).
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Go to App Protection logging.
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Set App Protection log level to Verbose by right-clicking and selecting Verbose (only warnings and errors are logged).
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Expand the App Protection class and right-click its child element. Select Group > Inherited.
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Enable logs for wfica. Right-click wfica and select Verbose. If app protection is not installed or not detectable by wfica, then you get the log as [NCS] < P3563 > citrix-wfica: App Protection is not installed.
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When you launch the session, the logs are recorded in the file mentioned in the Log output Path of the set log.
Generic troubleshooting
Applications are not enumerating or not starting:
Ensure the following:
- You’re using a supported version of the Citrix Workspace app.
- The Delivery Group has the proper features enabled.
App Protection policies are not applying properly:
Ensure the following:
- You’re using a supported version of the Citrix Workspace app.
- The Delivery Group has the proper features enabled.
- The feature is installed on the endpoint.
- The Citrix Workspace app was installed with the
/includeappprotectionswitch enabled.
Screenshots not working on non-Citrix windows:
- Minimize or close the protected Citrix windows, including the Citrix Workspace app.