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Log collection
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To collect logs for Citrix Workspace app for Windows, see Log collection for Windows.
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To collect logs for Citrix Workspace app for Mac, see Log collection for Mac.
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To collect logs for Citrix Workspace app for Linux, do the following steps:
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Run the set log executable found in the util directory of the installation. For example, /opt/Citrix/ICAClient/util/setlog.
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(Optional) Click Set All Disabled and make sure that only the required logs are collected.
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Go to App Protection logging.
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Set the App Protection log level to Verbose by right-clicking and selecting Verbose (only warnings and errors are logged).
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Expand the App Protection class and right-click its child element. Select Group > Inherited.
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Use the linux logging utility (from install dir, launch util/setlog) and change the logging level for the virtual channel to Verbose.
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Enable logs for wfica. Right-click wfica and select Verbose. If App Protection isn’t installed or not detectable by wfica, then you get the log as [NCS] < P3563 > citrix-wfica: App Protection is not installed.
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Click wfica and change the logging level for winstation driver to Verbose.
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When you launch the session, the logs are recorded in the file that is mentioned in the log output Path of the set log.
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To collect logs for the Virtual Delivery Agent, do the following steps:
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To get traces from the App Protection service through CDF control, select all the modules.
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In certain cases, we might have to capture cdf traces from a different machine. To collect cdf traces, see CTX237216.
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