Self-Service Search for Performance

Use the self-service search to get an insight into the user events associated with User and Session Performance collected by Citrix Analytics for Performance. Performance metrics such as session responsiveness, logon duration, session launch attempts, session failure count are displayed sorted by users or sessions on the self-service search page.

You can reach the self-service page from the main Search menu. The page also opens upon clicking the classification numbers in the User experience dashboard and Drilldown page. In this case, the set of users or sessions displayed is based on the selection criteria.

For more information on the search functionalities, see Self-service search.

To view the Performance related events, select Users or Sessions under Performance from the list, select the time period, and then click Search.

Performance select

On the self-service search page, use the facets and the search box to filter the events.

Performance self-service overview page

Select facets to filter events

Use the following facets that are associated with the Citrix Analytics for Performance.

Performance facets

User Experience

Search events based on the user experience being Excellent, Fair, or Poor. The User Experience score can be “Not Categorized” if either the Session Responsiveness or the Session Logon Duration factor measurements be unavailable for the selected time period. The User Experience Score and the Session Experience Score are displayed as N/A in the Self-service search results in these cases.

Score not available

Factors affecting User Experience

Search events based on the individual factors affecting the user experience, such as Session Logon Duration, Session Responsiveness, Session Availability, or Session Resiliency.

Site Name

Filter events based on the Site name. If you want to view the events of users belonging to site A during the last month. Select the time period, select A under Site Name in the facets. The search page displays the corresponding users and their metrics.

CVAD facet selection


You can now search user events based on the location of the Endpoint Country or City. This helps isolating latency related issues to a specific location. The location information is displayed for endpoints running Citrix Workspace app for Windows version 1912 and later.

The location information is extracted from public IP address securely transmitted by the endpoint machine to the Citrix Analytics Service. If your organization uses an on-premises StoreFront deployment, you can configure your StoreFront servers to enable Citrix Workspace app to send events to Citrix Analytics. Follow the steps as described in Onboard Virtual Apps and Desktops Sites using StoreFront.

You can disable the transmission of the IP address from the Citrix Workspace app on the endpoint machine by setting the SendPublicIPAddress registry entry to false. For more information, see Enhancement to Citrix Analytics Service in the Citrix Workspace app for Windows documentation.


In the case of a closed customer environment where the endpoints are operating within an intranet, ensure that the URL is accessible to Citrix Analytics Service.

Location of an endpoint can be Not Available or N/A for the following reasons:

  • The endpoint machine is on an OS other than Windows version 1912 or later.
  • The session failed to launch.
  • Communication time-out occurred with the URL,
  • The SendPublicIPAddress registry entry in the endpoint machine is set to disable the IP address transmission.
  • The StoreFront server of your on-premises Site deployment is not configured with Citrix Analytics Service.


Filter session performance events based on the Session Endpoint OS and Endpoint Version to help analyze if performance issues are related either of these fields.

Specify search query to filter events

When you place your cursor in the search box, you get the list of search suggestions relevant for the Citrix Analytics for Performance. Use the search suggestions to specify your query and filter the events.

CVAD dimensions

You can also use operators in your search queries to narrow the focus of your search. For more information on the valid operators, see Use search query in the search box to filter events.

For example, you want to search events for users with Failure-count more than 5 in the past week. Specify the following query.

  1. Click the search bar and select the Failure-count field.

  2. Click Failure-count, select the > sign, and then specify the value “5”.

    CVAD search query 2

  3. Click the time period drop-down list and select Last 1 week

    CVAD search query 3

  4. Click Search to view the events based on your search query.

Self-Service Search for Performance