Profile Management

Check Profile Management settings

As a first step in troubleshooting an issue, check the current Profile Management settings as follows:

  1. Start troubleshooting in Citrix Director. This console displays properties of profiles that can help you diagnose and correct problems.

  2. Use the UPMConfigCheck tool to examine a live Profile Management deployment and determines whether it’s optimally configured.

    For more information about installing and using this tool, see Knowledge Center article CTX132805.

  3. If a Profile Management .ini file is in use, check its configuration on the affected machine.

  4. To deactivate any Profile Management policy that you enter as lists (for example, exclusion lists and inclusion lists), set the policy to Disabled. Do not set the policy to Not Configured.

  5. Check the HKEY_LOCAL_MACHINE\SOFTWARE\Policies registry entry on the affected machine. If there are any stale policies because of GP tattooing issues, delete them. Tattooing occurs when policies are deleted from GP but remain in the registry.

  6. Check the UPMSettings.ini file, which contains the Profile Management settings that have been applied for each user. This file is present in the root folder of each Citrix user profile in the user store.

Check Profile Management settings

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