Profile Management

System requirements

Software requirements

Systems running Profile Management must be based on one of the following operating systems:

  • Desktops - Microsoft Windows 11, Windows 10, Windows 8.1, and Windows 7 Service Pack 1.

    In Citrix virtual desktops environments, Windows Store applications (also known as UWP apps) are supported.

  • Servers - Standard and Datacenter Editions of Windows Server 2022, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2, Windows Server 2012, and Windows Server 2008 R2 Service Pack 1.

With Enhanced Protected Mode (EPM), cookies in Microsoft Internet Explorer 10 or later are not supported on Windows 7 or later. When EPM is enabled, Profile Management does not process or handle cookies.

Every user must have access to the user store, a network folder where profiles are stored centrally. Alternatively, profiles can be stored in users’ home drives if preferred. For more information, see Profile Management architecture.

Unless you use XenDesktop 7, where Profile Management is integrated into Citrix Studio, Active Directory (AD) Group Policy Objects (GPOs) are required for configuration. AD forest functional and domain functional levels of Windows Server 2008 and Windows Server 2012 native mode are supported. For more information, see Domain and forest support in Profile Management. Alternatively, you can use a local .ini file for configuration settings, but in general the .ini file is used for testing purposes only. Settings in the .ini file are applied for any setting not configured in the GPO, that is any Group Policy setting that is left in the Not Configured state.

If short file names (also known as 8.3 file names) are mandated in a Citrix product or component you are using with Profile Management, do not disable short file name support in your Profile Management deployment. Doing so might cause issues when files are copied to and from the user store.

On computers running the Profile Management Service, store profiles on a single disk mounted by drive letter. If a disk is mounted into a folder that is used to store a user’s profile (a typical example is C:\Users), it might be masked from the Service and not processed.

Citrix product compatibility

Profile Management can be used with the following Citrix products:

  • Citrix Virtual Desktops
  • Citrix Virtual Apps
  • Citrix Virtual Apps and Desktops
  • Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

For the compatibility matrix of Profile Management and Citrix Virtual Apps and Desktops, see Additional Lifecycle Information for Citrix Profile Management.

For more information about using this Current Release (CR) in a Long Term Service (LTSR) environment and other FAQs, see Knowledge Center article.


To download Profile Management

  1. Navigate to the Citrix download page.
  2. Log on to My Account. Your account must be associated with the licensing entitlement for the Citrix product that you have deployed. If your account is not associated with your license entitlement, contact Citrix Customer Service.
  3. In Find Downloads, select your product and select Components as the download type.
  4. Download the latest version of Profile Management.

Diagnostics feature

Before you can use Citrix Diagnostic Facility to capture trace logs, ensure it is available with the Citrix product or component that is used on the device, virtual desktop, or Citrix server whose profiles you want to monitor.

Cross-platform settings

To use the cross-platform settings feature in this release, install Microsoft Core XML Services (MSXML) 6.0 Service Pack 1 or later on all computers running the Profile Management Service. This component is part of Microsoft .NET Framework 3.5 and is required to process definition files.

Use this feature only with the supported set of operating systems and applications. For more information, see Operating systems and applications supported By cross-platform settings.

Migrating existing profiles to Citrix user profiles

Migration from the following profile types to Citrix user profiles is supported:

  • Windows roaming profiles
  • Local profiles based on any of the following operating systems:
    • Windows 11
    • Windows 10
    • Windows 8
    • Windows 7
    • Windows Vista
    • Windows XP
    • Windows Server 2022
    • Windows Server 2019
    • Windows Server 2016
    • Windows Server 2012 R2
    • Windows Server 2012
    • Windows Server 2008 R2
    • Windows Server 2008
    • Windows Server 2003
  • Citrix user profiles created with User Profile Manager 2.0

Migration from the following profile types to Citrix user profiles is unsupported:

  • Microsoft mandatory profiles. Tip: You can use the template profile feature of Profile Management to configure a Microsoft mandatory profile as a Citrix mandatory profile. Citrix mandatory profiles are used for all logons and function exactly like regular Citrix user profiles except that no user changes are saved. For information, see Specify a template or mandatory profile.
  • Citrix mandatory profiles.
  • Citrix user profiles created with a User Profile Manager Technical Preview release or beta release.
  • Third-party profiles (including sepagoPROFILEs).

You cannot upgrade from a 32-bit Citrix user profile to a 64-bit one.

System requirements