Profile Management best practice

A Windows user profile is a collection of folders, files, registry settings, and configuration settings that define the environment for a user who logs on with a particular user account. These settings can be customized by the user, depending on the administrative configuration.

Windows 10 compatibility

Citrix Profile Management maintains compatibility with the latest Windows 10 version. The following table summarizes the recommended Microsoft Windows 10 operating systems for different versions of Profile Management:

Profile Management Version Windows 10 version Notes
7.18 Windows 10 1803 (RS4) XenApp and XenDesktop 7.18
7.17 Windows 10 1709 (RS3) XenApp and XenDesktop 7.17
7.16 Windows 10 1703 (RS2) XenApp and XenDesktop 7.16
7.15 Long Term Service Release Windows 10 1703 (RS2) XenApp and XenDesktop 7.15 LTSR with the latest Cumulative Update

Windows 10 start menu

Citrix recommends using a partial lockdown customization layout and deploying the customization via Group Policy. For more information about customizing the layout of the Start menu, see

Personal document folders

Personal document folders can grow large. Therefore, Citrix recommends using the folder redirection feature to redirect the following folders:

  • Desktop

  • Documents

  • Downloads

  • Favorites

  • Links

  • Music

  • Pictures

  • Searches

  • Videos

After the folders are redirected, Citrix Profile Management no longer processes these folders during logon.

Outlook and Office 365

Microsoft recommends Cached Exchange Mode so that seamless online and offline Microsoft Outlook experience is enabled. You can turn on the Cached Exchange Mode from the Microsoft Outlook client. For more information, see

When you use Cached Exchange Mode, there is always a copy of a user’s Exchange mailbox in an offline folder file (*.ost). The file can grow large.

Citrix recommends avoiding storing Microsoft Outlook data locally or on shared drives. Use the Enable native Outlook search experience feature instead. With this feature, the Outlook offline folder file (*.ost) and the Microsoft search database specific to the user roam along with the user profile. This feature improves the user experience when searching mail in Microsoft Outlook. For more information on using this feature, see Enable native Outlook search experience.

Configuring Profile Management from one location

There are three locations from which you can configure Profile Management. To configure Profile Management, you can use HDX policies in Citrix Studio, or use a GPO in Active Directory. You can also configure Profile Management using Workspace Environment Management.

Citrix recommends that you choose only one of the three locations to configure Profile Management.

Troubleshooting best practice

Always use the Profile Management configuration checker tool (UPMConfigCheck) to identify potential configuration errors. For more information on this tool, see Knowledge Center article CTX132805.

When Profile Management does not work, first validate whether the User Store configured is accessible.

Profile Management now supports deleting stale cookies for Internet Explorer 10 and Internet Explorer 11. You can use the “Process Internet cookie files on logoff” policy to delete stale cookies to avoid cookie folder bloat. In addition, add the following folders to the list of folders that you want to mirror:

  • AppData\Local\Microsoft\Windows\INetCookies

  • AppData\Local\Microsoft\Windows\WebCache

  • AppData\Roaming\Microsoft\Windows\Cookies

Profile streaming with Microsoft Credentials Roaming enabled

By default, the following folders in the configuration file are excluded from profile streaming:

  • AppData\Local\Microsoft\Credentials

  • Appdata\Roaming\Microsoft\Credentials

  • Appdata\Roaming\Microsoft\Crypto

  • Appdata\Roaming\Microsoft\Protect

  • Appdata\Roaming\Microsoft\SystemCertificates

If you configure profile streaming exclusion manually, ensure to add the folders above to “Profile streaming exclusion list–directories.”