Citrix Provisioning collects and transmits data to Citrix in the following cases:
When provisioning target VMs, information about those VMs is transmitted to Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).
When problem reports are generated with the Citrix Provisioning Console, a set of data is collected from the Citrix Provisioning servers and saved as a diagnostic bundle. Citrix customer support provides instructions on making the diagnostic bundle available to them.
The following sections detail the data items included in these two use cases.
The following data is transmitted to Citrix DaaS:
VM names representing target VMs that are added to Citrix Virtual Apps and Desktops broker catalogs.
In addition, the Active Directory computer account SIDs for those target VMs is supplied. These are unique identifiers for the Active Directory computer accounts in the customers Active Dirtectory Domain.
Support bundle data
The support bundle generated by Citrix Provisioning consists of a ZIP file with the following files. These files contain customer data for each targeted Citrix Provisioning Server:
|header.json & server-name.json
|Citrix Provisioning Server hostname, local and domain SID, machine UUID, OS version, summary of problem, Citrix Provisioning farm ID
|Log of problem report generation
|The username that the Citrix Provisioning service is running as.
|List of running processes on the Citrix Provisioning Server.
|Complete dump of
HKLM\SOFTWARE\Citrix registry tree. Includes encrypted data covering the database connection.
|Windows ETL files containing Citrix Provisioning service logs. These are sanitized and contain no sensitive data.
|Windows application and system event logs from the Citrix Provisioning Server.
|Hardware details including details of all hardware, network connection details (including IP address and MAC address of Citrix Provisioning server), logical drives, pagefile usage.
HKLM\Software\Citrix, HKLM\Software\Microsoft\Cryptography, HKLM\CtrlPanel\Desktop, HKLM\Software\Microsoft\Windows\CurrentVersion\Policies, HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon, HKLM\Software\Microsoft\Windows NT\CurrentVersion\Windows, HKLM\Software\Wow6432Node\Citrix, HKLM\Software\Wow6432Node\Microsoft\Cryptography, HJKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\Explorer, HKLM\System\CurrentControlSet\Control\Citrix, HKLM\SYSTEM\CurrentControlSet\Control\FileSystem, HJLM\SYSTEM\CurrentControlSet\Control\SystemInformation, HJKLM\SYSTEM\CurrentControlSet\Control\TimeZoneInformation, HKLM\System\CurrentControlSet\Control\Terminal Server, HKLM\SYSTEM\CurrentControlSet\Control\Windows, HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments, HKLM\System\CurrentControlSet\Control\Session Manager
|Files containing the software environment including: list of installed drivers, environment variables for user running Citrix Provisioning, output of
GPResult command, list of installed Microsoft Hotfixes, output of netstat command showing listening and running TCP and UDP ports, OS Version, list of Windows Services.
pvs.zip file contains:
|Contains all of the answers provided when running the configuration wizard including the username and encrypted password for the user running Citrix Provisioning, and log files generated when the wizard runs.
|Sanitized dump of Citrix Provisioning database. All sensitive data including usernames and passwords is removed from this data.