Known Issues

The Citrix Analytics service has the following known issues:

  • For a Content Collaboration user, if the Is Employee value is null, then the user is not displayed on the discovered users list. [CAS-47815]

  • Gateway Action is not working with User, after the user-correlation is enabled. This issue occurs when the aaaUsername field is incorrect. [CAS-40978]

  • For existing users, Citrix Analytics displays user names with repeated or different domain names in the events sent by the Citrix Virtual Apps and Desktops data source. This issue occurs in cloud brokered published virtual apps and desktops sessions with Citrix Workspace. [CAS-33767]

  • For some newly onboarded Citrix Virtual Apps and Desktops users, the Log Off User policy-based action fails to take effect when the First time access from new device risk indicator is triggered. [CAS-35310]

  • For Citrix Endpoint Management users, the policy-based or manually applied actions on the user accounts fail to take effect. [CAS-33934]

  • Citrix Analytics displays unidentifiable application names that are sent by the Citrix Virtual Apps and Desktops data source. This issue occurs only in events reported by the Citrix Workspace app for Mac platform.

    [CAS-29583]

  • Few versions of the Citrix Workspace app and Citrix Receiver client do not send specific events to Citrix Analytics. Therefore, Citrix Analytics cannot provide insights and generate risk indicators for these events. [CAS-16151]

    The following table lists the events and its transmission states:

    • Yes- The event is transmitted from the client to Citrix Analytics.
    • No- The event is not transmitted from the client to Citrix Analytics.
    • NA- The event is not applicable for the client version.
    Event Workspace app for Windows 1907 or later Workspace app for Mac 1910.2 or later Workspace app for Linux 2006 or later Workspace app for Android- Latest version available in Google Play Workspace app for iOS- Latest version available in Apple App Store Workspace app for Chrome- Latest version available in Chrome Web Store Workspace app for HTML5 2007 or later
    Account Logon Yes Yes Yes Yes Yes No No
    Session Logon Yes Yes Yes Yes Yes Yes Yes
    Session Launch Yes Yes Yes Yes Yes Yes Yes
    Session End Yes Yes Yes Yes Yes Yes Yes
    App Start Yes Yes Yes No Yes Yes Yes
    App End Yes Yes Yes No Yes Yes Yes
    File Download Yes Yes Yes No No Yes Yes
    Printing No Yes Yes No No Yes Yes
    SaaS App Launch Yes Yes No No No No No
    SaaS App End Yes Yes No No No No No
    SaaS App URL Navigation Yes Yes No No No No No
    SaaS App Clipboard Access Yes Yes No No No No No
    SaaS App File Download Yes Yes No No No No No
    SaaS App File Print Yes Yes No No No No No

    Based on the event transmission state, you might encounter the following issues:

    • When users connect to their Citrix Virtual Apps and Desktops using the clients, the users might not get discovered in Citrix Analytics until they perform an event (activity) that is supported. For example, consider two user events - App Start and SaaS App Launch. A user who is using Citrix Workspace app for iOS, Citrix Analytics receives the App Start event but not the SaaS App Launch event. So, when the user launches any virtual apps, the App Start event is transmitted to Citrix Analytics and the user is discovered. But if the user launches a SaaS app, Citrix Analytics does not receive the SaaS App Launch event and the user is not discovered. For information on discovered users, see Discovered users.

    • Events marked as No on the table do not appear on the self-service search page. For information on how to use the self-service page, see About self-service search.

    • The Self-service search for Virtual Apps and Desktops page displays multiple app start and app end events when virtual apps are launched only once. This issue occurs on Citrix Workspace app for Linux client versions. [CAS-36236]

    • Citrix Workspace app for Linux fails to send printing events to Citrix Analytics when apps and desktops are enumerated through a web browser and launched from ICA on the native client. [CAS-36238]

    To get the maximum benefits of Analytics, Citrix recommends the following:

    • Windows user: Connect to your Citrix Virtual Apps and Desktops using Citrix Workspace app for Windows 1907 or later.

    • Mac user: Connect to your Citrix Virtual Apps and Desktops using Citrix Workspace app for Mac 1910.2 or later.

    Note For more information on the lifecycle dates and lifecycle phases (General Availability, End of Maintenance, and End of Life) of Citrix Workspace app and Citrix Receiver on all platforms, see Lifecycle Milestones for Citrix Workspace app & Citrix Receiver.

  • If you specify a policy-based action for the Unusual Application (SaaS) risk indicator, the action is not applied automatically when the risk indicator is triggered.

    Workaround: Apply action manually for the risk indicator on the user’s risk timeline. [CAS-14667]

  • Citrix Workspace app for iOS fails to transmit data to Citrix Analytics when apps and desktops are launched from a web browser. However, Android client versions 20.3.0 or later, Windows client versions 2006.1 or later, Mac client versions 2006 or later, and Linux client versions 2006 or later support this transmission.

    Workaround: Launch applications through the native Citrix Workspace app on the Mac, Linux, iOS, Android, or the Windows user interface. For more information on the supported versions, see the issue CAS-16151 with the updated table.

  • In the user’s profile page, if you apply an action manually without selecting the appropriate risk indicator in the Risk Timeline, the following error is displayed: “Unable to apply [product] actions.”

    Workaround: To apply an action, first select the risk indicator in the Risk Timeline. Then, select an action for the same product the risk indicator originated from.

    Note

    Currently, you can apply manual actions only to the product from which the risk indicator originated. For more information, see Policies and actions.

Known Issues