Citrix Analytics for Security

Known Issues

Citrix Analytics for Security has the following known issues:

  • User events from the Secure Private Access service after April 04, 2022 might not be available in your Citrix Analytics tenants. [CAS-66897]

  • If you are using Citrix Analytics for Security from the Asia Pacific South region, the user events from Citrix Virtual Apps and Desktops clients might not be available for the period from December 06, 2021 to December 31, 2021. [CAS-65377]

  • If you are using Citrix Analytics for Security from the Asia Pacific South region, the user events from Citrix Identity Provider might not be available for the period from December 06, 2021 to February 09, 2022. [CAS-65378]

  • For a few users, Citrix Content Collaboration service is not discovered on Citrix Analytics even after having a valid subscription for the service. Therefore, on the Data Sources page, the users can’t view the Content Collaboration site card. [CAS-63093]

  • If your organization is onboarded to Citrix Cloud in the Asia Pacific South home region, the Content Collaboration events are not visible in your Citrix Analytics tenants. [CAS-62317]

    Workaround:

    To view the Content Collaboration events, do the following:

    1. On your Citrix Cloud account, select the menu icon.

      Cloud menu

    2. Select Workspace Configuration.

      Workspace configuration

    3. In the Workspace Configuration page, select Service Integrations.

      Service integration

    4. For the Content Collaboration service, select the menu icon and select Enable.

      Enable content collaboration

  • Few versions of the Citrix Workspace app and Citrix Receiver client do not send specific events to Citrix Analytics. Therefore, Citrix Analytics cannot provide insights and generate risk indicators for these events. [CAS-16151]

    The following table lists the events and its transmission states:

    • Yes- The event is transmitted from the client to Citrix Analytics.
    • No- The event is not transmitted from the client to Citrix Analytics.
    • NA- The event is not applicable for the client version.
    Event Workspace app for Windows 1907 or later Workspace app for Mac 1910.2 or later Workspace app for Linux 2006 or later Workspace app for Android-Latest version available in Google Play Workspace app for iOS-Latest version available in Apple App Store Workspace app for Chrome-Latest version available in Chrome Web Store Workspace app for HTML5 2007 or later
    Account Logon Yes Yes Yes Yes Yes No No
    Session Logon Yes Yes Yes Yes Yes Yes Yes
    Session Launch Yes Yes Yes Yes Yes Yes Yes
    Session End Yes Yes Yes Yes Yes Yes Yes
    App Start Yes Yes Yes No Yes Yes Yes
    App End Yes Yes Yes No Yes Yes Yes
    File Download Yes Yes Yes No No Yes Yes
    Printing No Yes Yes No No Yes Yes
    SaaS App Launch Yes Yes No No No No No
    SaaS App End Yes Yes No No No No No
    SaaS App URL Navigation Yes Yes No No No No No
    SaaS App Clipboard Access Yes Yes No No No No No
    SaaS App File Download Yes Yes No No No No No
    SaaS App File Print Yes Yes No No No No No

    Based on the event transmission state, you might encounter the following issues:

    • When users connect to their Citrix Virtual Apps and Desktops or Citrix DaaS using the clients, the users might not get discovered in Citrix Analytics until they perform an event (activity) that is supported. For example, consider two user events - App Start and SaaS App Launch. A user who is using Citrix Workspace app for iOS, Citrix Analytics receives the App Start event but not the SaaS App Launch event. So, when the user launches any virtual apps, the App Start event is transmitted to Citrix Analytics and the user is discovered. But if the user launches a SaaS app, Citrix Analytics does not receive the SaaS App Launch event and the user is not discovered. For information on discovered users, see Discovered users.

    • Events marked as No on the table do not appear on the self-service search page. For information on how to use the self-service page, see About self-service search.

    • The Self-service search for Apps and Desktops page displays multiple app start and app end events when virtual apps are launched only once. This issue occurs on Citrix Workspace app for Linux client versions. [CAS-36236]

    • Citrix Workspace app for Linux fails to send printing events to Citrix Analytics when apps and desktops are opened through a web browser and launched from ICA on the native client. [CAS-36238]

    To get the maximum benefits of Analytics, Citrix recommends the following:

    • Windows user: Connect to your Citrix Virtual Apps and Desktops or Citrix DaaS using Citrix Workspace app for Windows 1907 or later.

    • Mac user: Connect to your Citrix Virtual Apps and Desktops or Citrix DaaS using Citrix Workspace app for Mac 1910.2 or later.

    Note For more information on the lifecycle dates and lifecycle phases (General Availability, End of Maintenance, and End of Life) of Citrix Workspace app and Citrix Receiver on all platforms, see Lifecycle Milestones for Citrix Workspace app & Citrix Receiver.

Known Issues