Known Issues
Citrix Analytics for Security has the following known issues:
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Some session logon events that are sent to Citrix Analytics for Security, do not have a username. This results in the username column showing as NA for some events on Self Service Search and Access Assurance User Logons page. Sometimes, It also results in having a unique user count as zero although the total logon count is non-zero in the Access Assurance IP Registering Organizations chart when viewing the data for a small time range such as Last 1 Hour or Last 1 Day. [CAS-70954]
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In Self-service search for Apps and Desktops, for Session.Logon and Session.end user events, the App-Name dimension in search queries is populated with Delivery Group names rather than the name of the application or desktop launched, which can be misleading to administrators. The App-Name dimension is more useful for queries on App.Start/App.End events, as it points to the applications which are being launched. For more details, refer Self-service search for Apps and Desktops. [CAS-67968]
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For a few users, Citrix Content Collaboration service is not discovered on Citrix Analytics even after having a valid subscription for the service. Therefore, on the Data Sources page, the users can’t view the Content Collaboration site card. [CAS-63093]
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If your organization is onboarded to Citrix Cloud in the Asia Pacific South home region, the Content Collaboration events are not visible in your Citrix Analytics tenants. [CAS-62317]
Workaround:
To view the Content Collaboration events, do the following:
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On your Citrix Cloud account, select the menu icon.
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Select Workspace Configuration.
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In the Workspace Configuration page, select Service Integrations.
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For the Content Collaboration service, select the menu icon and select Enable.
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Few versions of the Citrix Workspace app and Citrix Receiver client do not send specific events to Citrix Analytics. Therefore, Citrix Analytics cannot provide insights and generate risk indicators for these events. [CAS-16151]
The following table lists the events and its transmission states:
- Yes- The event is transmitted from the client to Citrix Analytics.
- No- The event is not transmitted from the client to Citrix Analytics.
- NA- The event is not applicable for the client version.
Event Workspace app for Windows 1907 or later Workspace app for Mac 1910.2 or later Workspace app for Linux 2006 or later Workspace app for Android-Latest version available in Google Play Workspace app for iOS-Latest version available in Apple App Store Workspace app for Chrome-Latest version available in Chrome Web Store Workspace app for HTML5 2007 or later Account Logon Yes Yes Yes Yes Yes No No Session Logon Yes Yes Yes Yes Yes Yes Yes Session Launch Yes Yes Yes Yes Yes Yes Yes Session End Yes Yes Yes Yes Yes Yes Yes App Start Yes Yes Yes No Yes Yes Yes App End Yes Yes Yes No Yes Yes Yes File Download Yes Yes Yes No No Yes Yes Printing No Yes Yes No No Yes Yes SaaS App Launch Yes Yes No No No No No SaaS App End Yes Yes No No No No No SaaS App URL Navigation Yes Yes No No No No No SaaS App Clipboard Access Yes Yes No No No No No SaaS App File Download Yes Yes No No No No No SaaS App File Print Yes Yes No No No No No Based on the event transmission state, you might encounter the following issues:
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When users connect to their Citrix Virtual Apps and Desktops or Citrix DaaS using the clients, the users might not get discovered in Citrix Analytics until they perform an event (activity) that is supported. For example, consider two user events - App Start and SaaS App Launch. A user who is using Citrix Workspace app for iOS, Citrix Analytics receives the App Start event but not the SaaS App Launch event. So, when the user launches any virtual apps, the App Start event is transmitted to Citrix Analytics and the user is discovered. But if the user launches a SaaS app, Citrix Analytics does not receive the SaaS App Launch event and the user is not discovered. For information on discovered users, see Discovered users.
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Events marked as No on the table do not appear on the self-service search page. For information on how to use the self-service page, see About self-service search.
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Citrix Workspace app for Linux fails to send printing events to Citrix Analytics when apps and desktops are opened through a web browser and launched from ICA on the native client. [CAS-36238]
To get the maximum benefits of Analytics, Citrix recommends the following:
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Windows user: Connect to your Citrix Virtual Apps and Desktops or Citrix DaaS using Citrix Workspace app for Windows 1907 or later.
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Mac user: Connect to your Citrix Virtual Apps and Desktops or Citrix DaaS using Citrix Workspace app for Mac 1910.2 or later.
Note For more information on the lifecycle dates and lifecycle phases (General Availability, End of Maintenance, and End of Life) of Citrix Workspace app and Citrix Receiver on all platforms, see Lifecycle Milestones for Citrix Workspace app & Citrix Receiver.