Unable to view live session playback

If you experience difficulties when viewing recordings using the Session Recording Player, the following error message might appear:

Download of recorded session file failed. Live session playback is not permitted. The server has been configured to disallow this feature. This error indicates that the server is configured to disallow the action.

Resolution: In Session Recording Server Properties, choose the Playback tab and select the Allow live session playback check box.

Unable to view live session playback

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