Known issues

  • After you upgrade the WEM agent to version 1912, the memory consumption of Citrix WEM Agent Host Service might exceed 2G. If debug mode is enabled, you can see that the following messages appear many times in the Citrix WEM Agent Host Service Debug.log file:

    • Adding history entry to the DB writer queue
    • Initializing process limitation thread for process [WEM-9432, CVADHELP-15147]
  • When editing a default packaged rule, you are prompted to provide valid values on the Publisher tab of the Edit Rule window, with the OK button grayed out. However, the OK button remains grayed out even if you provide valid values on the Publisher tab later. [WEM-9498]

  • After you upgrade the WEM agent to version 2005, Citrix WEM Agent Host Service might consume between 10% and 30% of the total CPU resources, affecting the user experience. [WEM-9902, WEMHELP-47]

  • The WEM administration console might fail to display the changes you made to the working directory for an installed application the next time you edit the application. [WEM-10007, CVADHELP-15695]

  • When using the application security feature, you see a green checkmark next to a user or user group in the Assigned column of the Assignments section in the Edit Rule or Add Rule window. The green checkmark icon does not necessarily indicate that the rule is assigned to that user or user group. Only a user or user group that has a blue highlight in the background is the one to which the rule is assigned. [WEM-10047]

  • In non-persistent environments, changes you make through the administration console might fail to take effect on the agent hosts. The issue occurs because the agent cache file in the base image might cause cache synchronization problems. As a workaround, users need to first delete the cache on their agent hosts and then refresh the cache manually to synchronize the cache with the infrastructure services.

    The recommended best practice is to use a persistent location for the agent cache. If the agent cache resides in a non-persistent location, take these steps before sealing the base image:

    1. Stop Citrix WEM Agent Host Service.
    2. Delete these agent local database files: LocalAgentCache.db and LocalAgentDatabase.db. [WEM-10082]
  • The following options are not mutually exclusive. However, the administration console does not allow you to configure them at the same time.

    • Hide Specified Drives from Explorer and Restrict Specified Drives from Explorer (on the Policies and Profiles > Environmental Settings > Windows Explorer tab) [WEM-10172, WEMHELP-52]
  • On Windows 10 machines, environment and certain other settings that you configured in the administration console might not work. [WEM-14193]

Known issues

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