Workspace Environment Management 1909

Workspace Environment Management 1909 is the current release. For documentation of earlier releases and the Citrix Cloud Workspace Environment Management service, see the following sections:

For information about upgrading, see Upgrade a deployment.

For information about installing the current release, see Install and configure.


Workspace Environment Management is covered by the Current Releases (CR) lifecycle of Citrix Virtual Apps and Desktops. For more information, see Product Matrix.

Introducing Workspace Environment Management

Workspace Environment Management uses intelligent resource management and profile management technologies to deliver the best possible performance, desktop logon, and application response times for Citrix Virtual Apps and Desktops deployments. It is a software-only, driver-free solution.

Resource management - To provide the best experience for users, Workspace Environment Management monitors and analyzes user and application behavior in real time, then intelligently adjusts RAM, CPU, and I/O in the user workspace environment.

Profile management - To deliver the best possible logon performance, Workspace Environment Management replaces commonly used Windows Group Policy Object objects, logon scripts, and preferences with an agent which is deployed on each virtual machine or server. The agent is multi-threaded and applies changes to user environments only when required, ensuring users always have access to their desktop as soon as possible.

Technical overview

Workspace Environment Management (WEM) has the following architecture:

Workspace Environment Management architecture diagram

Infrastructure services. The infrastructure services are installed on a Windows server. They synchronize the various back-end components (SQL Server, Active Directory) with the front-end components (administration console, agent).


Infrastructure services cannot be installed on a domain controller. Kerberos authentication issues prevent the infrastructure service from working in this scenario.

Administration console. The Workspace Environment Management administration console is installed on a Windows client or on a server operating system (OS). It connects to the infrastructure services. You use the administration console to manage your Workspace Environment Management installation (to create and assign resources, manage policies, authorize users, and so on).

Agent. The Workspace Environment Management agent connects to the Workspace Environment Management infrastructure services and is responsible for enforcing the settings you configure by using the administration console. The agent can either be deployed on VDAs or on physical Windows devices (for Transformer use cases). It can be installed on a Windows client (to manage client environments) or on a Windows Server (to manage server environments, or to manage published desktops and applications).


  • The agent cannot be installed on the infrastructure server. The agent installer fails in this scenario.
  • The Transformer feature is not supported on server operating systems.

SQL Server Database: Workspace Environment Management requires an SQL Server database to store its settings. The database can be hosted in an SQL Server Always On availability group if required. (For more information, see System requirements.)

Microsoft Active Directory Server: Workspace Environment Management requires access to your Active Directory to push settings to your users.