Troubleshoot

February 28, 2024

Contributed by:

K S

This article explains how to troubleshoot App Protection on different platforms for Citrix Workspace app.

For troubleshooting scenarios, see the following:

Citrix Workspace app for Windows

Collect logs as described in log collection.
Press Win + R to open the Run box > type cmd > Select Enter.
Run the following commands:
- If you are using a Citrix Workspace app for Windows version before 2311, then run the following commands:
  - sc query appprotectionsvc
  - sc query entryprotectdrv
  - sc query epinject6
  - sc query epusbfilter
- If you are using Citrix Workspace app for Windows version 2311 or later, then run the following commands:
  - sc query appprotectionsvc
  - sc query ctxapdriver
  - sc query ctxapinject
  - sc query ctxapusbfilter

Provide the results along with the traces collected from the log collection tool.

Citrix Workspace app for Mac

Provide the logs by collecting them as described in log collection.

Citrix Workspace app for Linux

Run the set log executable found in the util folder of the installation. For example, /opt/Citrix/ICAClient/util/setlog.
Click Set All Disabled (This step is optional, and makes sure that only the required logs are collected).
Go to App Protection logging.
Set App Protection log level to Verbose by right-clicking and selecting Verbose (only warnings and errors are logged).
Expand the App Protection class and right-click its child element. Select Group > Inherited.
Enable logs for wfica. Right-click wfica and select Verbose. If App Protection is not installed or not detectable by wfica, then you get the log as [NCS] < P3563 > citrix-wfica: App Protection is not installed.
When you launch the session, the logs are recorded in the file that is mentioned in the Log output Path of the set log.

Troubleshoot

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Troubleshoot

February 28, 2024

Contributed by:

K S

February 28, 2024

Contributed by:

K S

Troubleshoot

Citrix Workspace app for Windows

Citrix Workspace app for Mac

Citrix Workspace app for Linux

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