Connect Azure Active Directory as an identity provider

By default, Citrix Cloud Japan uses the Citrix identity provider to manage the identity information for all users in your Citrix Cloud Japan account. You can change this to use Azure Active Directory (AD) to authenticate Citrix Cloud Japan administrators as well as workspace subscribers.

By using Azure AD with Citrix Cloud Japan, you can:

  • Use your own Active Directory so you can control auditing, password policies, and easily disable accounts when needed.
  • Configure multi-factor authentication for a higher level of security against the possibility of stolen sign-in credentials.
  • Use a branded sign-in page so your users know they’re signing in at the right place.
  • Use federation to an identity provider of your choice including ADFS, Okta, and Ping, among others.

Azure AD applications and permissions

Citrix Cloud Japan includes an Azure AD app that allows Citrix Cloud Japan to connect with your Azure AD without the need for you to be logged in to an active Azure AD session. For more information about the Azure AD applications and permissions that Citrix Cloud uses to connect with your Azure AD, see Azure Active Directory permissions for Citrix Cloud.

Prepare your Active Directory and Azure AD

Before you can use Azure AD, be sure you meet the following requirements:

  • You have a Microsoft Azure account. Every Azure account comes with Azure AD free of charge. If you don’t have an Azure account, sign up at
  • You have the Global Admin role in Azure AD. This role is required to give Citrix Cloud Japan your consent to connect with Azure AD.
  • Administrator accounts have their “mail” property configured in Azure AD. To do this, you can sync accounts from your on-premises Active Directory into Azure AD using Microsoft’s Azure AD Connect tool. Alternatively, you can configure non-synced Azure AD accounts with Office 365 email.

Sync accounts with Azure AD Connect

  1. Ensure the Active Directory accounts have the Email user property configured:
    1. Open Active Directory Users and Computers.
    2. In the Users folder, locate the account you want to check, right-click and select Properties. On the General tab, verify the Email field has a valid entry. Citrix Cloud Japan requires that administrators added from Azure AD have different email addresses than administrators who sign in using a Citrix-hosted identity.
  2. Install and configure Azure AD Connect. For complete instructions, see Integrate your on-premises directories with Azure Active Directory on the Microsoft Azure web site.

Connect Citrix Cloud Japan to Azure AD

When connecting your Citrix Cloud Japan account to your Azure AD, Citrix Cloud Japan will need permission to access your user profile (or the profile of the signed-in user) as well as the basic profiles of the users in your Azure AD. Citrix requests this permission so it can acquire your name and email address (as the administrator) and enable you to browse for other users and add them as administrators later.

  1. Sign in to Citrix Cloud Japan at
  2. Click the menu button in the top-left corner of the page and select Identity and Access Management.
  3. Locate Azure Active Directory, click the ellipsis button, and then select Connect.
  4. When prompted, enter a short, URL-friendly identifier for your company and click Connect. The identifier you choose must be globally unique within Citrix Cloud Japan.
  5. When prompted, sign in to the Azure account with which you want to connect. Azure shows you the permissions that Citrix Cloud Japan needs to access the account and acquire the information required for connection.
  6. Click Accept to accept the permissions request.

Add administrators to Citrix Cloud Japan from Azure AD

  1. From the Citrix Cloud Japan management console, from the Identity and Access Management page, click the Administrators tab.
  2. From the Add administrators from menu, select the Azure AD option.
  3. In the search box, start typing the name of the user you want to add and invite them to the account as described in Add administrators to a Citrix Cloud Japan account. Citrix Cloud Japan sends the user an email containing a link to accept the invitation.

After clicking the email link, the user signs in to the company’s Azure Active Directory. This verifies the user’s email address and completes the connection between the Azure AD user account and Citrix Cloud Japan.

Sign in to Citrix Cloud Japan using Azure AD

After the Azure AD user accounts are connected, administrators can sign in to Citrix Cloud Japan using one of the following methods:

  • Navigate to the administrator sign-in URL that you configured when you initially connected the Azure AD identity provider for your company. Example:
  • From the Citrix Cloud Japan sign-in page, click Sign in with my company credentials, type the identifier you created when you initially connected Azure AD, and click Continue.

Enable Azure AD authentication for workspaces

After you connect Azure AD to Citrix Cloud Japan, you can allow your subscribers to authenticate to their workspaces through Azure AD.


Before enabling Azure AD workspace authentication, review the Azure Active Directory section for considerations for using Azure AD with Citrix Workspace.

  1. From the Citrix Cloud Japan menu in the upper-left corner, select Workspace Configuration.
  2. Select the Authentication tab and then select Azure Active Directory.
  3. Click Confirm to accept the workspace experience changes that will occur when Azure AD authentication is enabled.

Enable advanced Azure AD capabilities

Azure AD provides advanced multi-factor authentication, world-class security features, federation to 20 different identity providers, and self-service password change and reset, among many other features. Turning these features on for your Azure AD users enables Citrix Cloud Japan to use those capabilities automatically.

Connect Azure Active Directory as an identity provider