Extend Citrix Cloud service subscriptions

This article describes how purchased subscriptions to Citrix Cloud services expire and how you can extend your subscription.

Before expiration

When your existing service subscription approaches expiration, Citrix Cloud notifies you at certain intervals so you can extend the subscription and avoid service interruption. The following notifications appear in the Citrix Cloud management console:

  • 90 days before expiration: A yellow banner appears, showing the services that need to be extended and their expiration dates. This notification appers in the console every 7 days or until the service is extended.
  • 7 days before expiration: A red banner appears, showing the services that need to be extended and their expiration dates. This notification appears in the console until the service is extended or the 30-day expiration grace period elapses.

You can dismiss these notifications when they appear; however, they will reappear after seven days.

Citrix also sends you an email notification that includes a list of the services that need to be extended and their expiration dates. Citrix sends this notification at the following intervals:

  • 90 days before expiration
  • 60 days before expiration
  • 30 days before expiration
  • Seven days before expiration
  • One day before expiration

After expiration: Service grace periods

When your service subscription expires, Citrix allows you to continue accessing the service for 30 days. This grace period provides some extra time for you to extend the service without losing access right away. If you choose not to extend the service, this grace period allows you to transition your users out of the service gracefully and remove any data that you added to the service.

If you don’t extend your subscription during this period, Citrix blocks administrators and users from accessing the service. As a reminder, Citrix sends you an email notification at the following intervals:

  • 15 days after expiration (15 days before the service is blocked)
  • 22 days after expiration (seven days before the service is blocked)
  • 29 days after expiration (one day before the service is blocked)

The email notification includes a list of the expired services and their expiration dates.

If you extend your subscription during this grace period, your subscription term begins on the date of the service’s original expiration. For example, if the service expires on May 30 and you extend your subscription on June 25 (before the grace period ends), your extended subscription starts on May 30.

After expiration: Service block and data retention

After the 30-day grace period elapses, Citrix blocks administrators and users from accessing the service. Any data that you added to the service is retained for 90 days. If you extend your subscription before the 90-day retention period ends, your administrators and users can access the service with your data intact. Also, the start date of your extended subscription is the date you purchase the extension.

If you don’t extend your subscription before the 90-day period ends, Citrix resets the service and deletes any data that you added.

Purchase service extensions

To extend your subscription to Citrix Cloud services, visit https://www.citrix.com/products/citrix-cloud/buy.html.

To complete the purchase, you’ll need your Organization ID, available in the Citrix Cloud management console.

Account Settings page in Citrix Cloud console with Account Settings menu displayed and Organization ID field highlighted