Troubleshoot

Log collection

You can collect details about browser activity and network configuration by navigating to Settings > Logs. The log collection level is set to Default, which is the recommended value.

Windows:

1. Right-click the Citrix Workspace app icon in the notification area and select Advanced Preferences.
2. Select Log Collection. The Log collection dialog appears.
3. Select one of the following log levels:
   • Low
   • Medium
   • Verbose
4. Click Start collecting logs and at the same time reproduce the issue to collect the related logs.
5. Click Stop collecting logs after the issue is reproduced.
6. Click Save log to save the collected logs.

The following Enterprise Browser logs appear in the Citrix Enterprise Browser folder:

• CitrixEnterpriseBrowser_debug.log - Available based on the Browser logs level that you’ve selected in the Citrix Enterprise Browser settings.

• CitrixEnterpriseBrowser-netlog.json - Available if you have enabled Network logs in the Citrix Enterprise Browser settings.

  Note:

  • The default path that contains the log files is C:\Users\<user_name>\AppData\Local\Citrix\CitrixEnterpriseBrowserV2\User Data\Logs.

macOS:

1. Open Citrix Workspace app and go to Preferences > Advanced > Logging.
2. Select one of the following session log levels:
   • Disabled (Default)
   • Connection diagnostics
   • Full
3. Select one of the following store log levels:
   • Disabled (Default)
   • Normal
   • Verbose

   Note:

   • The default path that contains the log files is ~/Library/Application\ Support/Citrix\ Receiver/Citrix\ Enterprise\ Browser/logs.

4. Click Email Log Files to email the logs as a compressed file.

Error codes

Citrix Enterprise Browser prevents users from opening Web or SaaS apps when any unusual activity is noticed. Based on the type of activity, an alert with one of the following error codes might appear.

An end user can do the following troubleshooting steps:

1. Collect the logs for the session and save the file.
2. Close the browser and start the Web or SaaS app.
3. Contact your organization’s administrator with the error code to troubleshoot further.

The administrator can open a support case and share the logs if the issue persists.

Here is the list of error codes: