Android features

This article discusses the Android features that are supported on Secure Mail.

Subfolder notifications

In Secure Mail for Android, you can now receive mail notifications from subfolders of your mail account.


  • Ensure that the FCM-based push notification is enabled in the Endpoint Management console to get notifications for subfolders. For steps to configure FCM-based push notifications, see Push notifications for Secure Mail.
  • The subfolder notification feature is not available for Lotus Notes Server.

To enable notifications for subfolders

  1. Go to Settings and then under General, tap Notifications.

    Subfolder notifications settings

  2. In the Notifications screen, tap Mail folders. A list of subfolders within the inbox appears.

    Selecting mail folder

  3. Tap to select the subfolders you want to receive notifications from. Inbox is selected by default.


    Enabling notifications for subfolders enables auto sync.

    Selecting subfolders

To disable subfolder notifications, clear the check boxes for subfolders you do not want to receive notifications from.

Notification channels

On devices running Android O or later, you can use the notifications channel settings to manage how your email and calendar notifications are handled. This feature allows you to customize and manage your notifications.

To configure notifications for mail or calendar reminders, open Secure Mail and navigate to Settings > Notifications and select the desired notification option. Secure Mail Notifications settings

You can then navigate to either Manage mail notifications or Manage calendar notifications to manage your email or calendar notifications respectively.

Mail notification channel settings

Calendar Notification channel settings

Alternatively, you can long press on the Secure Mail app icon on your device, select App info and then tap Notifications.

If your Vibrate setting was previously set to Only when silent, the Vibrate setting will change to the default vibrate setting (Off) with this feature.


The notifications on the lock screen are available based on how your admin has configured the Control locked screen notifications MDX policy.

Attaching files in Android

In Secure Mail versions 10.3.5 and later, users can’t attach images directly from the Gallery app if the Inbound document exchange (Open-in) policy is set to Restricted. If you want to keep this policy set to Restricted, but allow users to add photos from the Gallery, follow these steps in the Endpoint Management console.

  1. Set Block gallery to Off.

  2. Get the Gallery package ID for devices. Some examples:

    • LG Nexus 5:,
    • Samsung Galaxy Note 3:,,
    • Sony Expire: com.sonyericsson.album,
    • HTC:,
    • Huawei:,
  3. Make the hidden policy InboundDocumentExchangeWhitelist visible:

    • Download the WorxMail APK file and wrap the file with the MDX Toolkit.
    • Find the .mdx file on your computer and change the file suffix to .zip.
    • Open the .zip file and find the policy_metadata.xml file
    • Search for and change InboundDocumentExchangeWhitelist from PolicyHidden>true</PolicyHidden> to <PolicyHidden>false</PolicyHidden>.
    • Save the policy_metadata.xml file.
    • Select all the files in that folder and compress to create the .zip file.


      Don’t zip the outer folder. Select all files inside the folder and compress the selected files.

    • Click the resulting compressed file.
    • Choose Get Info and change the file suffix back to .mdx.
  4. Upload the modified .mdx file to the Endpoint Management console and add the list of Gallery package IDs to the now-visible Inbound document exchange whitelist policy.

    Image of the Inbound document exchange whitelist

    Ensure that the package IDs are comma-separated:,,

  5. Save and deploy Secure Mail.

Android users can now attach an image from the Gallery app.

Supported file formats

An X indicates a file format that can be attached, viewed, and opened in Secure Mail.

Format iOS Android
Video: H.263 AMR NB codec_Mp4   X
Video: H.263 AMR NB codec_3gp   X
Video: H.264 AAC codec_3gp X X
Video: H.264 AAC codec_mp4 X X
Video: H.264 Acclc codec_mp4 X X
GTM recorded_wmv   X
Flac   X
TIF (single-page only) X  
WebP   X
.dot X X

Multiple Exchange accounts for Android

From Settings within Secure Mail, you can now add multiple Exchange email accounts and switch between them. This feature allows you to monitor all your mails, contacts, and calendars in one place.


A user name and password is required to configure more accounts. Automatic enrollment or credential store configurations applies only to the first account setup in the app. Type the user name and password for all additional accounts.

  • If the first account you create is certificate-based, you cannot add further certificate-based accounts.
  • To allow more accounts to connect to a domain or Exchange Server in an external network, you must set split tunneling to ON in Citrix ADC.
  • Secure Mail for iOS supports Exchange and Office 365 mail servers only.

To add an Exchange email account for Android

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.
  2. Under Accounts, tap Add account.
  3. In the Add accouunt screen, type the credentials for the new account.

    Optionally, you can set values for the following parameters:

    • Sync mail period: Tap to select a value for the sync mail period. The value you set specifies the number of mail days for Secure Mail to synchronize. Your administrator sets the default value.
    • Make this my default account: Tap to set the new account as your default account. The value is set to OFF by default.
  4. Tap Sign In to create the account.

    You can view the new account in the Settings screen under the Accounts menu.


Additional accounts must use authentication based on Active Directory. Secure Mail does not support certificate-based authentication when configuring multiple accounts.

To edit an account

You can edit the password and description of email account for Android.

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.

  2. Under Accounts, tap the account you want to edit.

  3. In the Account screen, edit the fields.

  4. Tap Save to confirm your action or tap Cancel to return to the Settings screen.

    Image of the Account details screen

To delete an account for Android

  1. Open Secure Mail, tap the hamburger icon, and then tap the Settings icon.
  2. Under Accounts, tap the account you want to delete.
  3. In the Account details screen, tap Delete account at the bottom of the screen or tap Cancel to return to the Settings screen.
  4. Tap DELETE to confirm your action.


If you delete the default account, the next account will become the default account.

To set a default account for Android

Secure Mail uses the default account in the following scenarios:

  • Composing emails: The From: field auto-populates with the email ID of the default account.
  • Creating calendar events: The Organizer field auto-populates with the email ID of the default account.

When you add one or more email accounts, the first account you create is the default account. To change the default account, navigate to Settings and then tap Default under General.

In the Default account screen, tap the account you want to set as default.

Settings for multiple Exchange accounts for Android

If you have configured multiple Exchange accounts, some of the Secure Mail settings are available to each of these accounts individually, whereas other settings are global. The following settings are account-specific:

  • Default
  • Notifications
  • Out of Office
  • Sync inbox frequency
  • Sync mail period
  • Sync email
  • S/MIME
  • Offline Files
  • Signature
  • Quick responses
  • Sync calendar
  • Sync contacts
  • Sync with local contacts
  • Export Settings

These settings appear with the > icon. Tap the > icon to view the accounts on your device.

To apply the setting to a specific account, expand a setting item by tapping > and then select the email account.

Mailboxes screen

The Mailboxes screen displays all the accounts you have configured and has the following views:

  • All Accounts: Contains emails from all Exchange accounts that you have configured.
  • Individual accounts: Contains emails and folders of an individual account. These accounts appear as a list that you can expand to view the subfolders.

To view your mailboxes, open Secure Mail and tap the hamburger icon, In the Mailboxes screen, tap the account to expand the options.

Image of the slide-out menu options

The All Accounts view displays your emails from multiple accounts collectively, the following actions use the email address of the default or primary account:

  • New message
  • New event

To change the email address of the sender while composing a new mail from the All Accounts view, tap the default address in the From: field and then select a different account from the mail accounts that appear.

Image of the mail accounts selection


Composing an email from the conversation view auto-populates the From: field with the email address that conversation is addressed to.

Individual accounts

The default or the primary account always appears first followed by the other accounts in alphabetical order.

The individual accounts display any subfolders you might have created.

Image of subfolders

The following actions are limited to individual accounts only:

  • Moving items.
  • Composing emails from conversation view.
  • Saving contacts.


To view your contacts, tap the Contacts icon in the footer bar and then tap the hamburger icon. The Contacts screen displays the following items:

  • All Contacts: Displays all contacts from multiple email accounts.
  • Individual accounts: Displays contacts pertaining to the individual accounts that you have configured.
  • Categories: Displays any contact categories that you may have created.

Image of the Contacts list

You can synchronize contacts pertaining to an individual account to your local contacts.

To sync with local contacts

  1. Open Secure Mail
  2. Tap the Settings icon, and then navigate to Contacts > Sync with Local Contacts and then tap > to expand the menu.
  3. In the Sync Local Contacts screen, enable the account whose contacts you want to sync.
  4. Tap OK.
  5. When prompted to allow Secure Mail to access your contacts, tap OK.

You have now successfully exported contacts for the account. To undo this action, go to Settings > Contacts > Sync with Local Contacts and then tap on the switch next to the account to disable this feature. Tap OK to confirm your action.

Image of the Sync with local contacts confirmation


The calendar displays all events pertaining to the multiple accounts on your device. You can set colors to individual accounts to differentiate calendars events pertaining to individual accounts.


The Personal calendar feature is always associated with your primary or default account if enabled.

Image of the calendar associated with primary or default account

To set colors to calendar events

  1. Tap the Calendar icon in the footer bar and then tap the hamburger icon in the top left. The Calendars screen displays all the accounts you have configured.
  2. Tap on the default color displayed on the right of an Exchange account. The Colors screen displays the available colors for that account.
  3. Select a color of your choice and then tap Save.
  4. To return to the previous screen, tap Cancel. The selected color is set for all calendar events pertaining to that Exchange account.

    Image of the calendar color options

    Image of the colored accounts

    Image of the calendar with colors

When you are creating a calendar invitation or event, the Organizer field auto-populates with the email address of the default account. To change the mail account, tap this email address and select another account.

Image of the organizer field

Image of the organizer selection

You can perform a global search from the Mailboxes or the All Contacts view. This action displays the appropriate results after searching all the accounts in the app.

All searches from within an individual account displays results pertaining to that account only.

Android Enterprise in Secure Mail

Secure Mail and Secure Web for Android is compatible with Android Enterprise, formerly known as Android for Work.


  • To be able to use this feature, ensure that your device is running Android 5.0 or later.
  • For on-premises deployments, the afw.accounts XenMobile Server property must be set to TRUE.

After you have set up Android Enterprise on the XenMobile Server, the mobile productivity apps are available on your device. The Android Enterprise icon identifies the apps, as highlighted in the following image.

Image of Android Enterprise icon

Features that are compatible with Android Enterprise

The following table lists the Secure Mail features that are compatible with Android Enterprise.

Feature Support
Exchange Server auto discovery X
Secure Ticket Authority (STA) X
Export contacts X
Microsoft Information Rights Management X
Lock-screen notifications X
Mail sync X
Email classification X
S/MIME signing and encryption X
Firebase Cloud Messaging (FCM) service X
Modern authentication (OAuth)  
Multiple Exchange accounts X
Personal calendar  
Export mail settings X
Shared devices  
Endpoint Management integration with Microsoft Intune/EMS  
Office 365 X
LDAP Exchange Server 2010, 2013, and 2016 X
Certificate based authentication (CBA)  
Go ToMeeting X
Skype for Business  
Personal distribution list X
Citrix Files compatibility X
Email enrollment with single sign-on X

The following table below lists the Secure Web features that are compatible with Android Enterprise.

Feature Support
Secure Browse mode X
Full VPN mode X
All app features X
Compatibility with Secure Mail X