Touch and mobility support

Multi-touch mode

Citrix Workspace app for ChromeOS allows you to set Multi-touch as the default mode through the Google Admin Console. Multi-touch mode controls whether to enable multi-touch gestures.

You can toggle between Panning mode and Multi-touch mode. Earlier, panning mode was set as the default mode.

When you launch a session in a touch-enabled device, the gestures by default are handled in panning mode. You can switch to multi-touch mode using the toolbar. This feature provides a better user experience.

How to configure

To set the feature as the default, edit the Google Admin Console policy and set the value of defaultMode to multitouch.

    "settings": {
        "Value": {
            "settings_version": "1.0",
                        "engine_settings": {
                            "ui": {
                                "touch" : {
                                    "defaultMode" : "multitouch"


Support for Touch

Citrix Workspace app for ChromeOS now enhances touch support by allowing you to run sessions on touch-enabled Chrome devices in tablet mode. This feature includes support for gestures, multi-touch, and soft keyboard functionality.

The Open keyboard icon now appears on the session toolbar when a Chrome device is in tablet mode. When you use this feature or do a three-finger tap, the soft keyboard appears.

Gesture enhancements on touch devices

Starting with the 23.4.0 release, Citrix Workspace app enhances end user experience related to gestures, multi-touch, and soft keyboard functionality (Tablet mode). In your Citrix Workspace app sessions, you can use all the familiar multi-touch gestures, including the tap, swipe, and drag.

The following is the gesture guide:

To do this: On Citrix Workspace app, do this:
Single click One-finger tap
Right-click Touch-hold-release
Open the on-screen keyboard Three-finger tap (or from the toolbar, tap Keyboard icon)
Drag Touch, hold, and slide
Enable cursor Two-finger tap

Automatic Keyboard display

You can enable automatic keyboard display on a server by using the floating keyboard button that appears in an input field. For the automatic keyboard display feature to be available, verify that the server-side setting is enabled.

Feature limitations:

  • Doing three fingers tap to fetch the soft keyboard does not work in multi-touch mode. It works only in panning mode.

  • For the soft keyboard to work properly, always close it using the Open Keyboard icon on the session toolbar rather than the system-soft keyboard. If you close the soft keyboard using the system-soft keyboard, the soft keyboard might behave unexpectedly.

How to configure

To enable the server-side setting, complete these steps:

  1. On the Delivery Controller, open Citrix Studio.
  2. Select Policies.
  3. Click Create Policy.
  4. Search for Automatic Keyboard Display and select Allowed.
Touch and mobility support