Customer Experience Improvement Program (CEIP)
How to configure
| Data Collected | Description | What we Use it for |
|---|---|---|
| Configuration and usage data | The Citrix Customer Experience Improvement Program (CEIP) gathers configuration and usage data from Citrix Workspace app and automatically sends the data to Citrix and Google Analytics. | This data helps Citrix improve the quality, reliability, and performance of Citrix Workspace app. |
Additional Information
Citrix handles your data in line with the terms in your contract. Citrix protects your data as specified in the Citrix Services Security Exhibit available on the Citrix Trust Center.
Citrix uses Google Analytics to collect certain data from Citrix Workspace app as part of CEIP. You can either disable or block CEIP data. Review how Google handles data collected for Google Analytics.
Note:
No data is collected for the users in the European Union (EU), European Economic Area (EEA), Switzerland, and the United Kingdom (UK).
CEIP data to Citrix and Google Analytics
Starting from the 2203 version, end users can:
- decide whether to send the usage data to Citrix and Google Analytics or not
- block CEIP through GUI
Disabling CEIP
You can disable sending CEIP data to Citrix and Google Analytics. To do that, use one of the following methods:
- Disable CEIP using Google Admin Policy
- Disable CEIP using configuration.js
Note:
When you disable CEIP for version 2203 and later, minimal information about the Citrix Workspace app version that is installed is uploaded. This minimal information is valuable to Citrix because it provides the distribution of different versions used by customers.
To disable CEIP using Google Admin Policy
Note:
Administrator-level credentials are required to do this procedure.
- Log on to the Google Admin Console.
- Go to Device management > Chrome Management > User Settings.
- Add the strings shown after Step 4 to the policy.txt file under the engine_settings key.
- Click Save.
For more information on google policy, see Knowledge Center article CTX141844.
For Version 1907 and earlier, set the enabled attribute under ceip to false.
"ceip":{
"enabled":false,
}
<!--NeedCopy-->
For Version 1908 and later, set the enabled attribute under analytics to false. However, the analytics key is backward compatible with the ceip key.
"analytics":{
"enabled":false,
}
<!--NeedCopy-->
To disable CEIP using configuration.js
The configuration.js file is in the ChromeApp root folder. Edit this file to configure Citrix Workspace app for ChromeOS.
> **Notes:**
>
> - Citrix recommends that you back up the **configuration.js** file before making changes.
> - Citrix recommends editing the **configuration.js** file, only if the Citrix Workspace app for ChromeOS is repackaged for users.
> - Administrator-level credentials are required to edit the **configuration.js** file.
For Version 1907 and earlier, set the enabled attribute under ceip to false in the configuration.js file.
"ceip":{
"enabled":false,
}
<!--NeedCopy-->
For Version 1908 and later, set the enabled attribute under analytics to false in the configuration.js file.
"analytics":{
"enabled":false,
}
<!--NeedCopy-->
Blocking CEIP
For Version 2007 and later, administrators are allowed to block CEIP through the configuration.js file and Google Admin Policy.
For Version 2203 and later, end users are allowed to block CEIP through the GUI.
This configuration takes precedence over the configuration made through the GUI and Google Admin Policy, and CEIP data isn’t sent to Citrix.
To block CEIP using Google Admin Policy
Note:
Administrator-level credentials are required to do this procedure.
- Log on to the Google Admin Console.
- Go to Device management > Chrome Management > User Settings.
- Add the strings shown after Step 4 to the policy.txt file under the engine_settings key.
- Click Save.
"analytics":{
"connectionEnabled":false,
}
<!--NeedCopy-->
To block CEIP using configuration.js
- Open the configuration.js file.
-
Add the connectionEnabled attribute, and set the attribute to false:
"analytics":{ "connectionEnabled":false, } <!--NeedCopy-->
To block CEIP using GUI
Note:
Only the end user can modify the CEIP settings using the GUI.
- Launch Citrix Workspace app for ChromeOS.
- Select Settings > General.
- Clear Help improve Citrix Workspace by sending anonymous usage statistics option.
Relaunch Citrix Workspace app for the changes to take effect.
Specific CEIP data
The specific CEIP data elements collected by Google Analytics are:
| Citrix Workspace app version | Session mode (Kiosk, Public/General) | Session type (desktop/application) | XenDesktop information (Delivery Controller and VDA versions) |
| Launch type (SDK/ICAFile/FTA/Store and so on) | Time zone of the session | Language of the session | Client keyboard layout |
| Network socket type (HTTPS/HTTP) | Feature usage (clipboard, file transfer, app switcher, printing, USB, smart card, and so on) | Device pixel ratio | Secure ICA (used / not used) |
| Asset ID of enrolled enterprise Chromebooks | Reconnection timeout (if!= 180) | Multi-Monitor | Global App Configuration Service |