Touch and mobility support

Mobility support

To enable the auto-soft keyboard popup

To enable this feature, configure the automatic keyboard policy to display the soft keyboard when clicking any editable area:

  1. Open Citrix Studio on DDC.
  2. Select Policies.
  3. Click Create Policy.
  4. Search for Automatic Keyboard Display and select Allowed.

Combo box support on mobile platforms

Starting with the 2303 version, selecting UI elements within a combo box on small screens is smoother. An administrator can enable the policy Remote the combo box to make the user experience of selecting checkboxes, drop-down list options, radio buttons, and more a smooth experience on iOS and Android mobiles.

For more information, see the Remote the combo box section in the Citrix Virtual Apps and Desktops documentation.


This feature is enabled by default.


You can configure the enhanced touch experience in one of the following ways:

  • Configuration.js
  • Global App Configuration service


In Citrix Workspace app for HTML5, the configuration.js file is in the C:\Program Files\Citrix\Receiver StoreFront\HTML5Client folder. Edit this file to configure the enhanced touch experience feature.


  • Citrix recommends that you back up the configuration.js file before modifying it.
  • Administrator-level credentials are required to edit the configuration.js file.

To disable the enhanced touch experience feature:

  1. Navigate to the configuration.js file in the HTML5Client folder.
  2. Add the enablePointerForTouchEvents attribute and set the attribute to false.

    For example,

                 'enableMobileComboBoxRedirection': false
  3. Save the changes.

Global App Configuration service

On the cloud setup, administrators can disable the feature by setting the enablePointerForTouchEvents attribute to False in the Global App Configuration service.

For more information, see the Global App Configuration service documentation.

Gesture enhancements on touch devices

Starting with the 2304 version, Citrix Workspace app enhances the end user experience for:

  • gestures, multi-touch, and soft keyboard functionality on mobile devices.
  • soft keyboard functionality on Tablet mode.

In your Citrix Workspace app sessions, you can use all the familiar multi-touch gestures, including the tap, swipe, drag, pinch, and zoom.

The following is the gesture guide:

To do this: On Citrix Workspace app, do this:
Single click One-finger tap
Right-click Touch-hold-release
Open the on-screen keyboard Three-finger tap (or from the toolbar, tap Keyboard icon)
Zoom Pinch in and out
Drag Touch, hold, and slide
Enable cursor Two-finger tap

Automatic display of virtual keyboard

Starting with the 2211 version, a virtual keyboard automatically appears when you place the cursor on an editable field. This feature enhances the user experience on touchscreen devices, unlike the previous behavior where you had to click the keyboard icon to view the virtual keyboard.

Touch and mobility support