Starting with the 2203.1 release, you can use PDF universal printing when printing from a Mac device. If you choose to use PDF Universal Printing, you no longer need to install the HP Color LaserJet 2800 Series PS driver when auto-creating printers with Universal Print Driver.

PostScript Printing

By default, the auto-redirected client printers are created with the Citrix UPD with PostScript support. For more information, see support article CTX296662.

Verify the settings for the Universal Print Driver Priority, Universal Print Driver Usage, and Client Printer Redirection are all set to default. Also ensure that you’ve installed the HP Color LaserJet 2800 Series PS driver on the VDA. For more information about installing the driver, see support article CTX140208.

PDF Universal Printing


  • Citrix Workspace app for Mac version 2112 or later - Enables consumption of PDF print streams for Citrix Workspace app for Mac.
  • Citrix Virtual Apps and Desktops version 2112 or later - Enables PDF universal printing for auto-created client printers.
  • Enable the Client printer redirection policy in the Citrix Studio or web console.

Print policy

You can print via PDF once you configure either or both of the following options:

  1. Provide a single PDF Universal Printer created in each session.
  2. Use the UPD for regular auto-created printers.

Provide a single PDF Universal Printer created in each session

To enable creation of the PDF Universal Printer in sessions from a Mac client or any other PDF enabled client endpoint, go to Citrix Studio or the web console and enable the Auto-Create PDF universal printer policy.
Once the policy is enabled, the PDF universal printer is created in the session. The printer is called Citrix PDF Printer.

Use this printer in a session to generate a PDF output that delivers to the client. Also, send the pdf output to the default PDF handling application on the endpoint. For the macOS client, this PDF handling application is typically the built-in Preview application, but it could be any registered PDF handling application such as Adobe Acrobat Reader.

Use the UPD for regular auto-created printers

To enable PDF universal printing for all redirected client printers in a session, visit Citrix Studio or a web console from a Mac client. Then, configure the Universal print driver priority policy to place the PDF metafile format in before PS within the priority list.

After this configuration, the Citrix PDF Universal Driver replaces the HP Color LaserJet 2800 Series PS driver on the host for automatically created printers. The automatically created printers use a universal driver with a Mac client that can print PDFs. When using one of the auto-created printers in a session, PDF is used as the intermediate format of the print job. But the print output flows directly to the selected client-attached printer.