Product Documentation

Known issues

May 03, 2018

Known issues in Citrix Receiver for HTML5 2.6.7

The following known issues have been observed in this release.

  • In XenApp environments, when you click the Multimonitor button on the toolbar, a blank white screen might appear. The issue does not occur during the initial launch after your logon but is present in subsequent launches. [#RFHTMCRM-2283]

  • In XenApp environments, the mouse cursor might not align correctly when the mouse is pointing at the Multimonitor button. [#RFHTMCRM-2284] 

Known issues in Citrix Receiver for HTML5 2.6.6

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.6.5

The following known issue was observed in Version 2.6.5. This issue is fixed in Version 2.6.6. 

  • The secondary window does not open when you start a session in a primary window in windowed mode, change the session to full-screen mode, and click Multimonitor in the toolbar to extend the session to a secondary window. The primary window is restored to windowed mode. This issue is seen more on the Mac clients that are running on XenApp and XenDesktop 7.15 Cumulative Update 1. [#RFHTMCRM-2210]

Known issues in Citrix Receiver for HTML5 2.6.4

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.6.3

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.6.2

The following known issue has been observed in this release:

  • If you use the Print command to start printing additional files before a single file completes printing, only the smallest file prints. The remaining files are not printed. This issue occurs if you have enabled Enhanced PDF printing experience. [#RFHTMCRM-2129]

Known issues in Citrix Receiver for HTML5 2.6.1

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.6

Citrix Receiver sessions become unresponsive when you use the Alt+Gr key combination on the On-Screen Keyboard (OSK). This issue occurs in the Internet Explorer and Mozilla Firefox browsers. [#RFHTMCRM-1916]

Known issues in Citrix Receiver for HTML5 2.5.2

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.5.1

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.5

No new issues have been observed in this release.

Known issues in Citrix Receiver for HTML5 2.4

The following known issues have been observed in this release:
 
  • When the Receiver for WebUI theme is enabled on the NetScaler Gateway with StoreFront Version 3.9, launching Citrix Receiver for HTML5 might display a blank screen.
    If you encounter this issue, upgrade your Citrix NetScaler to version 11.1.55.13 or 12.0.53.13. [#683987]
  • When Selective H.264 is enabled and you run a video, the audio portion of the video might break. To improve the performance, set the Use Video Code for Compression policy to For the Entire Screen in the Citrix Studio. [#RFHTMCRM-1119]
  • If NetScaler Gateway times out during a session, the dynamic icons for Maximize, Restore, and Multi-touch in toolbar might turn black. [#RFHTMCRM-1480]

Known issues in Citrix Receiver for HTML5 2.3

The following known issues have been observed in this release:

  • When you play audio in a session, switching from the active session window might cause the audio to get distorted. [#RFHTMCRM-1122]

  • In a desktop session, the quality and performance of a video degrade when you reposition the video player app multiple times. [#RFHTMCRM-1167]

Known issues in Citrix Receiver for HTML5 2.2

The following known issues have been observed in this release:
 
  • The app switcher taskbar might not be present when launching an application session in any supported browser on a Linux VDA running on Cent OS. [#662540]

  • When a new application is launched from StoreFront, session sharing might not work with a published application on a Linux VDA. [#662560]

Known issues in Citrix Receiver for HTML5 2.1

The following known issue has been observed in this release:

  • Environments with multiple VM hosted apps on the same machine are not supported on mobile Chrome devices and Edge browsers. [#649809]

Known issues in Citrix Receiver for HTML5 2.0

The following known issues have been observed in this release:
 
  • A session may exit unexpectedly while copying and pasting a large amount of data inside a session. Citrix recommends copying less than 10 MB of data when using the clipboard.[#586671]

  • Log files are not created in Edge browser. Changes made to local storage from one tab in Edge Browser is not reflected in other tabs that are already open. To resolve this issue, restart the browser. [#589469]

  • Citrix Receiver for HTML5 does not support the cross-language keyboard. [#602652]

  • In some rare instances, a session might display a white screen on touch devices. [#619196]

  • The virtual keyboard fails to pop up again when a user invokes it after manually closing it. [#621063]

  • When using the Chrome browser on a hybrid platform, using a three finger tap fails to invoke the virtual keyboard. [#621067]

  • The virtual keyboard fails to display on Edge and Firebox browsers run on a hybrid device. On Edge browsers, 3 finger tapping fails but the keyboard can be invoked with the keyboard button in the toolbar, or by using the floating auto keyboard button. [#621472]

  • In some cases, panning up/down is not smooth and left/right panning fails to work when running a session in FireFox on a hybrid device. At this release, Citrix Receiver for HTML5 does not support mobility on FireFox running on hybrid devices. [#621477]

  • In some cases, the auto hide feature is not functioning for mobile devices. [#625000]

  • Invoking a virtual keyboard in an Edge Browser of a hybrid device in a tablet made erroneously resizes the session. [#626617]

  • In some situations, the toolbar may not reposition properly on the screen when launching a session in an external monitor. [#631446]

  • The Show Scroll Bars option is set to ‘Always’ in MAC Preferences; use Scroll Session if the display resolution is more than the device’s pixel ratio in the Safari browser.

  • On a Continuum device, Citrix recommends that you launch a session in the mobile device and extend it to an external monitor.

  • Citrix recommends that you use the VDA’s suggested display resolution for a better user experience on a mobile platform.

  • Launching multiple instances of the same application does not group them together; a new taskbar entry is created for each instance.

  • There is no option to disable the client side app switcher.