Configure the connection to the Session Recording Server

Configure the connection of the Session Recording Player to the Session Recording Server

Before a Session Recording Player can play sessions, you must configure it to connect to the Session Recording Server that stores the recorded sessions. Each Session Recording Player can be configured with the ability to connect to multiple Session Recording Servers, but can connect to only one Session Recording Server at a time. If the Player is configured with the ability to connect to multiple Session Recording Servers, users can change which Session Recording Server the Player connects to by selecting a check box on the Connections tab at Tools > Options.

  1. Log on to the workstation where the Session Recording Player is installed.
  2. Start the Session Recording Player.
  3. From the Session Recording Player menu bar, choose Tools > Options.
  4. On the Connections tab, click Add.
  5. In the Hostname field, type the name or IP address of the computer hosting the Session Recording Server and select the protocol. By default, Session Recording is configured to use HTTPS/SSL to secure communications. If SSL is not configured, select HTTP.
  6. To configure the Session Recording Player with the ability to connect to multiple Session Recording Servers, repeat Steps 4 and 5 for each Session Recording Server.
  7. Ensure that you select the check box for the Session Recording Server you want to connect to.

Configure the connection of the Session Recording Agent to the Session Recording Server

The connection between the Session Recording Agent and the Session Recording Server is typically configured when the Session Recording Agent is installed. To configure this connection after the Session Recording Agent is installed, use Session Recording Agent Properties.

  1. Log on to the server where the Session Recording Agent is installed.
  2. From the Start menu, choose Session Recording Agent Properties.
  3. Click the Connections tab.
  4. In the Session Recording Server field, type the server name or its IP address.
  5. In the Session Recording Storage Manager message queue section, select the protocol that is used by the Session Recording Storage Manager to communicate and change the default port number if necessary.
  6. In the Message life field, accept the default 7,200 seconds (two hours) or type a new value for the number of seconds each message is retained in the queue if there is a communication failure. After this time elapses, the message is deleted and the file is playable until the point where the data is lost.
  7. In the Session Recording Broker section, select the communication protocol that the Session Recording Broker uses to communicate and change the default port number if necessary.
  8. When prompted, restart the Session Recording Agent Service to accept the changes.