- What's new
- System requirements
- Technical overview
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Install and configure
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Prepare to install
- Microsoft Azure Resource Manager virtualization environments
- Microsoft System Center Virtual Machine Manager virtualization environments
- Microsoft System Center Configuration Manager environments
- VMware virtualization environments
- Nutanix virtualization environments
- Microsoft Azure virtualization environments
- Install core components
- Install VDAs
- Install using the command line
- Install VDAs using scripts
- Create a Site
- Create machine catalogs
- Manage machine catalogs
- Create Delivery Groups
- Manage Delivery Groups
- Create Application Groups
- Manage Application Groups
- Remote PC Access
- App-V
- AppDisks
- XenApp Secure Browser
- Publish content
- Server VDI
- Personal vDisk
- Remove components
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Prepare to install
- Upgrade and migrate
- Secure
- Graphics
- Multimedia
- General content redirection
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Policies
- Work with policies
- Policy templates
- Create policies
- Compare, prioritize, model, and troubleshoot policies
- Default policy settings
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Policy settings reference
- ICA policy settings
- Load management policy settings
- Profile management policy settings
- Receiver policy settings
- Virtual Delivery Agent policy settings
- Virtual IP policy settings
- Configure COM Port and LPT Port Redirection settings using the registry
- Connector for Configuration Manager 2012 policy settings
- Manage
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Monitor
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Session Recording
- Get started with Session Recording
- Install, upgrade, and uninstall Session Recording
- Configure Session Recording
- Grant access rights to users
- Create and activate recording policies
- Create notification messages
- Disable or enable recording
- Enable or disable live session playback and playback protection
- Enable and disable digital signing
- Specify where recordings are stored
- Specify file size for recordings
- Log administration activities
- Install Session Recording with database high availability
- View recordings
- Troubleshoot Session Recording
- Manage your database records
- Configuration Logging
- Event logs
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Session Recording
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Director
- Advanced configuration
- Monitor deployments
- Alerts and notifications
- Delegated Administration and Director
- Secure Director deployment
- Configure permissions for VDAs earlier than XenDesktop 7
- Configure network analysis
- Troubleshoot user issues
- Troubleshoot applications
- Troubleshoot machines
- Feature compatibility matrix
- Data granularity and retention
- SDKs and APIs
- Citrix VDI Best Practices for XenApp and XenDesktop 7.15 LTSR
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Troubleshoot user issues
Use the Director’s Help Desk view (Activity Manager page) to view information about the user:
- Check for details about the user’s logon, connection, and applications.
- Shadow the user’s machine.
- Record the ICA session.
- Troubleshoot the issue with the recommended actions in the following table, and, if needed, escalate the issue to the appropriate administrator.
Troubleshooting tips
User issue | Suggestions |
---|---|
Logon takes a long time or fails intermittently or repeatedly | Diagnose user logon issues |
Application is slow or won’t respond | Resolve application failures |
Connection failed | Restore desktop connections |
Session is slow or not responding | Restore sessions |
Record sessions | Record sessions |
Video is slow or poor quality | Run HDX channel system reports |
Note: To make sure that the machine is not in maintenance mode, from the User Details view, review the Machine Details panel.
Search tips
When you type the user’s name in a Search field, Director searches for users in Active Directory for users across all sites configured to support Director.
When you type a multiuser machine name in a Search field, Director displays the Machine Details for the specified machine.
When you type an endpoint name in a Search field, Director uses the unauthenticated (anonymous) and authenticated sessions that are connected to a specific endpoint, which enables troubleshooting unauthenticated sessions. Ensure that endpoint names are unique to enable troubleshooting of unauthenticated sessions.
The search results also include users who are not currently using or assigned to a machine.
- Searches are not case-sensitive.
- Partial entries produce a list of possible matches.
- After you type a few letters of a two-part name (username, family name and first name, or display name), separated by a space, the results include matches for both strings. For example, if you type jo rob, the results might include strings such as “John Robertson” or Robert, Jones.
To return to the landing page, click the Director logo.
Access Citrix Insight Services
You can access Citrix Insight Services (CIS) from the User drop-down in Director to access additional diagnostic insights. The data available in CIS comes from sources including Call Home and Citrix Scout.
Upload troubleshooting information to Citrix Technical Support
Run Citrix Scout from a single Delivery Controller or VDA to capture key data points and Citrix Diagnostics Facility (CDF) traces to troubleshoot selected computers. Scout offers the ability to securely upload the data to the CIS platform to assist Citrix Technical Support on troubleshooting. Citrix Technical Support uses the CIS platform to reduce the time to resolve customer-reported issues.
Scout is installed with XenApp or XenDesktop components. Depending on the version of Windows, Scout appears in the Windows Start Menu or Start Screen when you install or upgrade to XenDesktop 7.1, XenDesktop 7.5, XenApp 7.5, XenDesktop 7.6, XenApp 7.6, XenDesktop 7.7, or XenApp 7.7.
To start Scout, from the Start Menu or Start Screen, select Citrix > Citrix Scout.
For information on using and configuring Scout, and for frequently asked questions, see CTX130147.