Fixed issues

Citrix Director

  • There are two domains present in the same Active Directory forest, a parent and a child domain. The user is added to a domain local group in the child domain, which automatically belongs to the XenDesktop Delivery group. When the administrator from the parent domain logs on to the Director, the dashboard displays a list of sessions. When the administrator attempts to view the session details, the following error message appears:

    This user doesn’t have any running sessions or assigned desktops.

    However, the administrator from the child domain does not encounter this issue. [LD0178]

  • On the Citrix Director console, when you send messages to multiple users who are filtered with Published Name for application instances, this error message might appear:

    Message cannot be sent. Unexpected server error. View Director server event logs for further information. [LD1257]

  • Citrix Director might not display personalization data in the user data section, and this error message appears:

    Unexpected server error. [LD1353]

  • In a multiple session environment, when you navigate to Filters > Sessions > All and log off from a session, the session logs off. When you select another session with the same user name for the second time and attempt to log off, this error message appears:

    Data source unresponsive or reported an error. View Director Server event logs for further information. [LD1441]

  • Citrix Director might show only a few table records, followed by an empty space. You can see the remaining records only after scrolling down the table. [LD1706]

Citrix Studio

  • When you select Advanced for XenApp edition, you might not be able to create a new Amazon Web Services (AWS) host connection. [LD1988]

  • Attempts to delete the virtual machines from a catalog might fail with the exception System.ArgumentNullException Value cannot be Null. [LD2014]

  • The App-V packages deployed to VDAs might be incorrectly removed from the VDAs. This fix introduces a registry key under HKEY_LOCAL_MACHINE\Software\Citrix\AppV\Features. The key controls whether to enable or disable cleanup. By default, cleanup is disabled. [LD2025]

    To enable it, add the following registry key:

    HKEY_LOCAL_MACHINE\Software\Citrix\AppV\Features

    Name: RedundantPackageCleanup

    Type: REG_SZ

    Data: True

  • Attempts to add machines to a machine catalog through Citrix Studio might fail with the following exception: Error Id: XDDS:081419B3. The issue occurs when the machine is added from a Provisioning Services device collection containing one or more target devices that contains a NULL domainObjectSID attribute in the dbo.device table of the Provisioning Services database. [LD2029]

Configuration Logging Services

  • The site configuration test report might generate an error while resolving the user Security Identifiers (SID). The issue occurs when there is a check that verifies whether the Configuration Logging SID identities can be resolved from Active Directory. [LD1569]

Controller

  • This fix addresses a memory leak issue that occurs in the Citrix High Availability Service when you restart a VDA. [LD1121]

  • There might be a delay of several minutes when you restart a machine while using Amazon Web Services (AWS). [LD1220]

  • The CPU usage of the Monitor database might be very high on the SQL Server. This issue degrades overall performance. [LD1478]

  • The power action performed manually from the Citrix Studio, or any other scheduled power action, might fail when using Amazon Web Services (AWS). The issue occurs when you reset the virtual machines while the machine is powered on. [LD1548]

  • Attempts to stop the Citrix Broker Service might fail. [LD1753]

  • This fix addresses an issue in an underlying component. [LD1808]

  • When you run the Citrix Scout report, the Citrix Analytics Service might exit unexpectedly and this error message appears:

    The Citrix Analytics service has stopped running. [LD1860]

  • The catalog update might fail without displaying an error message or a progress bar. [LD1980]

  • When you select Advanced for XenApp edition, you might not be able to create a new Amazon Web Services (AWS) host connection. [LD1988]

  • Attempts to delete the virtual machines from a catalog might fail with the exception System.ArgumentNullException Value cannot be Null. [LD2014]

  • When you navigate to Citrix Director > Trends > Capacity management > Server OS Usage, the Peak Concurrent Server OS Desktop Instances metric might show a session count that is beyond the actual count. The issue occurs when the Peak Concurrent Server OS Desktop Instances calculation counts a single session multiple times because of session reconnect. [LD2122]

  • If you attempt to create a machine catalog using Machine Creation Services (MCS) in a VMware environment, catalog creation fails with the following error message:

    FailedToCreateImagePreparationVm [LD2158]

  • Attempts to create or update the Machine Creation Services (MCS) catalogs on Microsoft Azure might fail with the following error message:

    Error, exception of type: “System.OutOfMemoryExceotion” [LD2160]

Linux VDA

Profile Management

  • When using Citrix Profile Management, Microsoft’s bug fix to delete the firewall rules that were created during the user logon under the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy might not work. The issue occurs because the Citrix Profile Management doesn’t call Microsoft’s standard API to delete the local profile. For more information about the fix, see the Microsoft Knowledge Base article KB4467684. [LD1074]

  • The files that you delete from a session might not be deleted from the UPM store. [LD1270]

  • There might be discrepancies in the logon duration time that Citrix Director records, compared to the event log data that VDAs provide. [LD1679]

  • Profile Management does not cancel copy operations to the profile store after it fails to load a corrupt local profile NTUSER.DAT. Instead, Profile Management copies the corrupt registry hive to the profile store and overwrites the NTUSER.DAT file and its backup. [LD1816]

  • Even though you add a registry path to the exclusion list, the registry path might still be saved. The issue occurs when there is a backslash (\) present at the end of the registry path. [LD1862]

  • The Citrix Desktop Service (BrokerAgent.exe) might exit unexpectedly and the following exception occurs until you restart the Citrix Profile Management Service:

    System_Management_Instrumentation_ni!WmiNative.WbemProvider.WmiNative.IWbemServices.CreateInstanceEnumAsync [LD2223]

Provisioning Services

StoreFront

  • When you attempt to reconnect to a previously disconnected session by clicking the same icon, the session might not reconnect. This issue occurs when multiple desktops that have identical names are published to the end user. [LD1367]

  • When you edit the Controller assigned to a user farm mapping and then attempt to save the changes, the Microsoft Management Console (MMC) might exit unexpectedly. The issue occurs on servers with Microsoft .NET Framework 4.7 installed. [LD1668]

Universal Print Server

Client

  • The Print Spooler service might exit unexpectedly. The issue occurs when CRawStreamHeaderWriter::EndPage and CRawStreamHeaderWriter::StartPage attempt to access a null object. [LC7893]

  • The Universal Print Server might cause the Print Spooler service to become unresponsive. [LC9341]

  • Before you print a document, choose a printer from the list of available printers in the published desktop session’s print dialog box. There might be a delay until the printer starts printing the document. [LC9601]

  • After installing a VDA, the printer ports under printer Properties might no longer appear on a mapped network printer. [LD0949]

  • Attempts to print a document might be slow in some workflows. [LD1256]

  • With the Universal print driver usage setting set to Use universal printing only, the client printers might not be auto-created in a session. [LD1395]

User Profile Management VDA

  • When you log on to a session, the user data might be deleted unexpectedly. The issue occurs when you change the file server address from path1 to path2 in the Citrix folder redirection path policy settings (for example, the Desktop path setting). But, path1 and path2 point to the same physical location. To prevent this issue, enable the Microsoft group policy setting Verify old and new Folder Redirection targets point to the same share before redirecting. For details, see the Description part of the Citrix folder redirection path policy settings. [LD1500]

VDA for Desktop OS

Keyboard

  • When you use the Korean Input Method Editor (IME) to input text, the last character in the text might disappear if you click the mouse. The issue occurs when generic client IME is enabled on Citrix Receiver. [LD1380]

  • When you navigate to a website and set the keyboard as hidden, the keyboard might still appear in the non-editable area of the website. [LD1382]

Printing

  • Attempts to print a document might be slow in some workflows. [LD1256]

  • With the Universal print driver usage setting set to Use universal printing only, the client printers might not be auto-created in a session. [LD1395]

  • On a VDA for Desktop OS, attempts to print a file with a mapped client printer might fail. The issue occurs when the VDA is installed on Windows 10 version 1903. [LD2370]

Session/Connection

  • When you play an audio in a user session, you might hear a popping sound. The issue occurs when you play back the audio. [LD0455]

  • On Citrix Receiver for Windows, you might hear sounds intermittently when you play an audio. [LD0624]

  • When Adobe Acrobat Reader and Microsoft Outlook are running in a seamless mode and you maximize both, the Menu bar and the Minimize, Restore, and Close buttons in Acrobat Reader might become unresponsive. [LD1006]

  • When you connect a USB microphone to a user device and launch a session, the USB microphone might fail to redirect. The USB device displays as Optimized, Policy Restricted. [LD1027]

  • Some third-party applications might encounter noise when you play or pause the audio. [LD1136]

  • Attempts to start a session on the VDA might fail. [LD1180]

  • When you install a VDA, the USB Root Hub is also installed in the Device Manager. The USB Root Hub is installed even though USB 2.0 Root Hub or USB 3.0 Root Hub is already installed. [LD1196]

  • With the Legacy graphics mode policy enabled, attempts to connect to a VDA for the Desktop OS might fail. The issue occurs when the VDA is installed as a Server VDI on Microsoft Windows Server 2008 R2. [LD1296]

  • After you restart a VDA, the Session reliability timeout policy might not be applied during the initial connection. However, attempts to apply the policy for subsequent connections might work. [LD1397]

  • With Enlightened Data Transport (EDT) enabled, VDAs might exit unexpectedly with bug check code SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x1000007E). The issue occurs when you access user sessions externally through the Zscaler. [LD1493]

  • When you change the client-side resolution, certain legacy applications such as Citrix Studio might be redrawn incorrectly in a seamless session. [LD1554]

  • When you reconnect to a session, the VDA notification icon might disappear from the user device’s notification area. [LD1629]

  • After you upgrade XenApp and XenDesktop 7.15 LTSR Cumulative Update 2 to Cumulative Update 3, some .Net applications might become unresponsive in a published desktop session. The issue occurs with VDAs on Windows Server 2008 R2. [LD1726]

  • When you change visual effects within a user session, the UserPreferencesMask value under the registry key HKEY_CURRENT_USER\Control Panel\Desktop might not be updated to a new value. [LD1827]

    To enable the fix, create the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook\AppInit_DLLs\UI Tweak\SystemPropertiesComputerName.exe

    Name: HookProcess

    Type: REG_DWORD

    Data: 1

  • The device description in Device Manager might be corrupted on a Japanese version of the Microsoft Windows operating system. [LD1834]

  • An access violation can cause the wfshell.exe process to exit unexpectedly. As a result, an attempt to launch an application fails. [LD2050]

Smart cards

  • The smart card pass-through authentication might fail on Windows 8 or Windows 10. When you lock and unlock a VDA session, the user changes to a domain user from a smart card user. [LD1365]

System Exceptions

  • The Internet Explorer (iexplore.exe) process might exit unexpectedly when you run web applications that implement the location API. [LD0677]

  • The Citrix software graphics process (Ctxgfx.exe) might exit unexpectedly on an AMD Opteron(tm) Processor 6128 HE. [LD0954]

  • The wfshell.exe process might exit unexpectedly on a VDA. The issue occurs because of the faulting module, CtxUiMon.dll. [LD1359]

  • VDAs on which XenApp and XenDesktop 7.15 LTSR is running might experience a fatal exception on ctxdvcs.sys and display a blue screen with bug check code 0x0000007E. [LD1688]

  • The wfshell.exe process might exit unexpectedly on a VDA. [LD1847]

  • After you apply Fix LD0624, VDAs for Desktop OS might experience a fatal exception on ctxad.sys and display a blue screen with an audio client check code. [LD1995]

  • Attempts to launch applications might fail when the wfshell.exe process exits unexpectedly. The issue occurs because of the faulting module, cmpcom.dll. [LD2107]

User Interface

  • The logon window might not appear in the foreground when the credentials have to be entered manually. [LC9861]

  • With the Citrix Disconnect button installed, clicking the Start button might fail to open or might open slowly. [LD1149]

  • When you right-click the context menu in a published application, the menu might not open at the location where the cursor is located. [LD1243]

  • An issue might occur when you launch a VDA session on a Surface Pro device and enable the Write in the handwriting panel with your fingertip feature in the Pen and Windows Ink page. The font size of the text or an image that you enter might be larger than the text or an image you enter using your mouse. [LD1472]

  • A window might intermittently jump around or disappear from the VDI desktop screen. [LD1696]

VDA for Server OS

Keyboard

  • When you use the Korean Input Method Editor (IME) to input text, the last character in the text might disappear if you click the mouse. The issue occurs when generic client IME is enabled on Citrix Receiver. [LD1380]

  • When you navigate to a website and set the keyboard as hidden, the keyboard might still appear in the non-editable area of the website. [LD1382]

Printing

  • Before you print a document, choose a printer from the list of available printers in the published desktop session’s print dialog box. There might be a delay until the printer starts printing the document. [LC9601]

  • Attempts to print a document might be slow in some workflows. [LD1256]

  • With the Universal print driver usage setting set to Use universal printing only, the client printers might not be auto-created in a session. [LD1395]

Session/Connection

  • When Adobe Acrobat Reader and Microsoft Outlook are running in a seamless mode and you maximize both, the Menu bar and the Minimize, Restore, and Close buttons in Acrobat Reader might become unresponsive. [LD1006]

  • When you connect a USB microphone to a user device and launch a session, the USB microphone might fail to redirect. The USB device displays as Optimized, Policy Restricted. [LD1027]

  • The Citrix Broker Service might report the following error in the event log:

    The Citrix Broker Service failed to determine the base settings needed for the Virtual Desktop Agent of machine ‘machine_name’.

    Exception: System.ArgumentNullException

    Parameter name: enumStr [LD1315]

  • The launch time might increase when multiple Active Directory security groups are configured to limit visibility. [LD1368]

  • After you restart a VDA, the Session reliability timeout policy might not be applied during the initial connection. However, attempts to apply the policy for subsequent connections might work. [LD1397]

  • VDAs for Server OS might become unresponsive when the Winlogon.exe process exits unexpectedly. [LD1480]

  • With Enlightened Data Transport (EDT) enabled, VDAs might exit unexpectedly with bug check code SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (0x1000007E). The issue occurs when you access user sessions externally through the Zscaler. [LD1493]

  • When you change the client-side resolution, certain legacy applications such as Citrix Studio might be redrawn incorrectly in a seamless session. [LD1554]

  • When you reconnect to a session, the VDA notification icon might disappear from the user device’s notification area. [LD1629]

  • After you upgrade XenApp and XenDesktop 7.15 LTSR Cumulative Update 2 to Cumulative Update 3, some .Net applications might become unresponsive in a published desktop session. The issue occurs with VDAs on Windows Server 2008 R2. [LD1726]

  • When you change visual effects within a user session, the UserPreferencesMask value under the registry key HKEY_CURRENT_USER\Control Panel\Desktop might not be updated to a new value. [LD1827]

    To enable the fix, create the following registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook\AppInit_DLLs\UI Tweak\SystemPropertiesComputerName.exe

    Name: HookProcess

    Type: REG_DWORD

    Data: 1

  • The device description in Device Manager might be corrupted on a Japanese version of the Microsoft Windows operating system. [LD1834]

  • An access violation can cause the wfshell.exe process to exit unexpectedly. As a result, an attempt to launch an application fails. [LD2050]

System Exceptions

  • The Internet Explorer (iexplore.exe) process might exit unexpectedly when you run web applications that implement the location API. [LD0677]

  • The Citrix software graphics process (Ctxgfx.exe) might exit unexpectedly on an AMD Opteron(tm) Processor 6128 HE. [LD0954]

  • Microsoft Internet Explorer might exit unexpectedly. The issue occurs because of the faulting module, icaendpoint.dll. [LD1266]

  • The wfshell.exe process might exit unexpectedly on a VDA. The issue occurs because of the faulting module, CtxUiMon.dll. [LD1359]

  • VDAs on which XenApp and XenDesktop 7.15 LTSR is running might experience a fatal exception on ctxdvcs.sys and display a blue screen with bug check code 0x0000007E. [LD1688]

  • The wfshell.exe process might exit unexpectedly on a VDA. [LD1847]

  • Attempts to launch applications might fail when the wfshell.exe process exits unexpectedly. The issue occurs because of the faulting module, cmpcom.dll. [LD2107]

User Experience

  • When you click the volume control on the taskbar using the left mouse button, the volume control might fail to open. The issue occurs on a non-English version of the Microsoft Windows operating system. [LD0039]

User Interface

  • The logon window might not appear in the foreground when the credentials have to be entered manually. [LC9861]

  • When you right-click the context menu in a published application, the menu might not open at the location where the cursor is located. [LD1243]

  • An issue might occur when you launch a VDA session on a Surface Pro device and enable the Write in the handwriting panel with your fingertip feature in the Pen and Windows Ink page. The font size of the text or an image that you enter might be larger than the text or an image you enter using your mouse. [LD1472]

Virtual Desktop Components - Other

  • Director might show inconsistencies in the application name when retrieved in a published instance of Internet Explorer. As a result, the same application name is shown for different users who are connected to the same machine. [LD0351]

  • An issue might occur if you log on to a session using the user principal name (UPN) (user@domain). When you lock the screen, you can see the SAM account (Domain\username) in the locked desktop instead of the UPN (user@ domain). [LD1141]

  • Attempts to start a session on the VDA might fail. [LD1180]

  • The Citrix Broker Service might report the following error in the event log:

    The Citrix Broker Service failed to determine the base settings needed for the Virtual Desktop Agent of machine ‘machine_name’.

    Exception: System.ArgumentNullException

    Parameter name: enumStr [LD1315]

  • Attempts to create a catalog using a VM created through System Center Virtual Machine Manager as a template might fail. The issue occurs when the VM has Windows 10 version 1803 or later installed and you have Secure boot enabled on the VM. [LD1608]

  • There might be discrepancies in the logon duration time that Citrix Director records, compared to the event log data that VDAs provide. [LD1679]

  • The Broker Agent does not write the .gpf files to the persisted data location. [LD1691]

  • The App-V packages deployed to VDAs might be incorrectly removed from the VDAs. This fix introduces a registry key under HKEY_LOCAL_MACHINE\Software\Citrix\AppV\Features. The key controls whether to enable or disable cleanup. By default, cleanup is disabled. [LD2025]

    To enable it, add the following registry key:

    HKEY_LOCAL_MACHINE\Software\Citrix\AppV\Features

    Name: RedundantPackageCleanup

    Type: REG_SZ

    Data: True