Product Documentation

Known issues and considerations

May 30, 2018

Issues with Labs features

  • Full User layers on Windows 10 and Windows 7. Changes to Windows indexing options do not persist when you enable User layers on Windows 10 and Windows 7 desktops. If you set Indexing Options for an elastically layered app, the settings are not available when users log in. If an indexing option change is critical for all users, you can include it in a new version of the OS layer. You can also include it in a new app layer, which is a better option. The change becomes the default for all users. (UNI-56064, UNI-56213)

Issues common to all platforms

The following issues may occur, whether your appliance is installed on XenServer, Azure, Hyper-V, Nutanix, or VMware.

Access the management console through Citrix Cloud

You can access the App Layering management console using the Manage tab with App Layering in Citrix Cloud. When accessing this tab, consider:

  • Administrator access to the console using Citrix Cloud will be slower than direct access.

File downloads from Citrix ShareFile

When you download App layer files using Citrix ShareFile, if an App layer is assigned as an Elastic layer, you receive an error message when you access a desktop for a user assigned the Elastic layer. (UNI-55850)

App Layering appliance and management console

  • After upgrading from App Layering 4.1.0 or 4.2.0 to the current release, you might need to reset the App Layering administrative passwords.
  • When accessing the App Layering appliance through Internet Explorer running on a server operating system, the fonts for the management console might not load correctly. To prevent this issue, add the appliance IP address to the Trusted Sites list in Internet Explorer. (UNI-50830).
  • If an IP address is already in use with another virtual machine, configuring a different IP address on the appliance can cause a network service failure. For example, if the app layering appliance has a dynamic IP address and you reconfigure it to use a static IP address. An error message, “Job for network service failed.” If the appliance loses network connectivity, change to an unused IP address and restart the appliance.
  • When installing the App Layering appliance, you must use the default CPU setting of 4 CPUs. Increasing or decreasing the value, could cause issues with the appliance.
  • If you are using Roles in a large, complex Active Directory environment and logins are slow, make sure that all Roles have been assigned to explicit users, rather than to groups. We have noticed that tasks such as logging in complete noticeably faster in large, complex AD environments when all roles have been assigned to explicit users.

OS Layer

  • Use the same hypervisor when adding a version to your OS layer. When adding a version to an OS layer, package the layer on the same hypervisor from which you imported the OS during layer creation. (UNI-44372)
  • Automatic Windows Updates are disabled during OS Layer updates. When you update the OS layer, Windows Updates are disabled automatically. Disabling automatic updates help avoid situations where Windows starts an update in the background before, or during, an OS layer finalization. When you add a version to an OS layer, manually start the download and installation of Windows updates. Then repeat the downloads and installation until you apply all available updates before finalizing the new OS layer. (UNI-58115)

App Layers

  • Use the built-in administrator account when you log on to a packaging machine. Otherwise, RunOnce scripts do not run, and finalization of the layer does not occur. (UNI-58154)
  • Apps can appear to load slowly in user sessions. Disable automatic updates for applications, such as Chrome and Firefox. Windows prompts the user to make changes with an administrator account even though the user does not have administrator access. Instruct the user to click No when prompted and then the application starts successfully.

Elastic Layering (general)

  • Microsoft Office cannot be elastically layered due to the way its licenses are integrated with the Windows Store. The Office app layer must be included in the Layered image, which you can do by adding it to your image template(s).
  • Empty directories are visible to Windows Explorer users when Citrix App Layering drivers are running. When you enable an image with elastic layering, users might be able to view files and directories from other sessions in Windows Explorer. If users browse files with Windows Explorer, they might be able to see empty directories associated with other sessions that use elastic layering. Directories explored in the other session might create folders visible to all sessions that have permission to browse that directory. If users access to the volume is not available, they cannot see the directories and contents of the drives.
  • Elastic layers require .NET Framework 4.5. If you are using Citrix App Layering elastic layers, install .NET Framework 4.5 on any layered image where you enable elastic layers.
  • If you use elastic layer assignments with Windows Server 2008 or Windows 7, create your file share with a sector size of 512. For details about this issue and related operating system updates, see the following:
  • When using Elastic Layer Assignments, Persona Management in Horizon View is not supported. Although Citrix App Layering supports Horizon View 6.1 and later, Elastic Layer Assignments do not support these versions of View Persona Management. (UNI-53639)

Windows 10 support

  • App layers, Platform layers, and User layers created before the Store was disabled must be recreated.
  • If you revert to an earlier major version of the Windows 10 OS layer, the user layers are not compatible. For example, reverting from version 1607 to 1511. Rolling back from one sub-release to another is fine. If the user layers are not compatible, delete and recreate the user layers. (UNI-57006)
  • Windows 10 upgrades require a 60-GB disk for the OS layer version. When you add a version to the Windows 10 OS layer, change the maximum layer size from 30 GB to 60 GB.(UNI-52422)
  • Upgrading requires extra steps when going to a new Windows 10 major release. During the upgrade, Windows 10 can create a recovery volume on the same disk as the OS layer version. Always delete this volume before you finalize the OS layer version. Otherwise, the recovery volume can cause desktops to fail to start correctly. For more information, see App Layering: Windows 10 upgrade may result in new recovery volume partition.
  • When creating a Microsoft Office layer on Windows 10, the Optimizer.hta now launches the Office Prep script. As a result, you must now use the Optimizer.hta as part of preparing a Microsoft Office App layer.

Citrix Provisioning Services (PVS)

  • When you create an image template, the target device hardware settings must match the Windows operating system and platform layer settings. Ensure that the hardware settings on the target device match the operating system and platform layer hardware settings, especially the number of CPUs. If the settings don’t match, you can get a restart required message when you start the published image. (UNI-50799, UNI-46333, UNI-51599)
  • If you use Provisioning Services, you must disable IPv6 in the OS layer. If you disable IPv6 in the platform layer instead of in the OS layer, when Provisioning Services start, the network connection fails and stops responding. (UNI-53600)
  • If permissions are wrong when you publish an image, an error message might appear that says the operation timed out. (UNI-54516)
  • Although the management console allows image names that contain a period (.), those names fail in the Provisioning Services environment. Do not include a period in the name. (UNI-54263)


  • When you prepare your operating system image for use in XenServer, you must open port 5900. (UNI-50846)
  • Creating a Citrix App Layering connector configuration that points to a child node in a XenServer pool produces an unexpected error message. To avoid this issue, only use the primary node when creating connector configurations. (UNI-52454)
  • When you import an OS layer from a XenServer virtual machine, use the XenServer connector to perform the import directly. There might be issues exporting the virtual machine image to a network file share first and then importing it to XenServer. (UNI-52669)

VMware Horizon View

  • Elastic layers are only supported with floating desktop pools. (UNI-53442)

Microsoft Azure

  • Citrix App Layering does not support Azure File storage. Create a network file share or an SMB file share in Azure to use with Citrix App Layering. (UNI-42272)
  • If the fully qualified domain name (FQDN) is not typed in the format Azure expects, the FQDN in Azure can fail. For more information, see Create a fully qualified domain name in the Azure portal for a Windows VM. (UNI-51587)
  • The Azure connector configuration name must be unique. When creating an Azure connector configuration, you cannot use the same name that is in an existing configuration. If you do use the same name, you cannot save the changes. (UNI-56230)
  • Managed disks are not supported.

Microsoft Hyper-V

  • When you configure Elastic Layering in Hyper-V, you must use unmanaged RDS pools (UNI-53545)

Known issues and considerations