Troubleshoot

Microsoft Teams optimization logs

Microsoft Teams optimization supports the latest shim library version 1.8.0.12.

To know the current shim version you use:

  1. Launch the Microsoft Teams application and initiate a call with one of the users.
  2. Maximize the Microsoft Teams window after the call is established.
  3. Open the On-screen keyboard inside the session and click Ctrl + Alt + Shift + 1 keys. You can now view the log files under the downloads folder.
  4. Open the MSTeams_Diagnostics Log <date><time>.txt file and search for the shim version under type_script. Compare the shim version with 1.8.0.12.
  5. (Optional) If the shim version is not 1.8.0.12, contact your administrator to upgrade to the latest version.
Troubleshoot