Citrix Analytics for Performance (Performance Analytics)

What is Performance Analytics?

Performance Analytics is a Citrix Analytics offering that enables you to track, aggregate, and visualize key performance indicators of your Citrix Virtual Apps and Desktops environment over time.


  • Performance Analytics aggregates Site performance metrics into easy-to-view User Experience and Infrastructure dashboards. They help you analyze the user experience and optimize the usage of your Citrix Virtual Apps and Desktops Sites.

  • Performance Analytics supports multi-Site aggregation and reporting. Hence, you can view data for all the Sites in your environment in a single console.

  • Performance Analytics quantifies the user performance factors and classifies the users based on these factors. It provides actionable insights to troubleshoot failures, screen lags, delayed session logons, and other performance indicators.

  • Performance Analytics allows you to find and filter metrics to narrow down to specific users or sessions facing performance issues.

How to use Performance Analytics

The User Experience dashboard shows the Site performance with respect to factors such as session responsiveness, logon duration, and session failures that together define the user experience.

The Infrastructure dashboard displays the status and health of the VDAs in your Site. When used together, the User and Infrastructure dashboards can help you proactively check availability of resources and identify performance bottlenecks on the Sites.

  • If you are supporting several users of virtual apps and desktops in your organization, and they occasionally experience delay while launching apps or desktops, the logon duration metric can give you insights into the issue. Drilling down can help you identify the factors leading to the issues.

  • If the user or session trends show a dip, indicating a reduction in the number of users or sessions logged into the Site, you can use this indicator to check if a hypervisor has been rebooted or the number of VDAs is insufficient.

  • If you see several cases of session failing to establish, drilldown to establish the cause for the failure. It might be a shortage in the number of licenses or issues with VDA connection to the Delivery Controller.

Using Performance Analytics you can quickly analyze issues, troubleshoot and resolve them, and maintain an optimum level of service of apps and desktops.

How to configure Data Sources

You can use Performance Analytics to monitor on-prem or Cloud Sites. You can use this offering whether you are a pure on-prem customer, a Cloud customer, or a hybrid customer with a mix of on-prem and Cloud Sites.

If you are an on-prem customer, you must first onboard your Citrix Virtual Apps and Desktops Sites to Performance Analytics. For network related information to be available on Performance Analytics, you must also onboard your on-prem Citrix Gateway.

Configuring on-prem CVAD Sites

First configure your on-prem Citrix Virtual Apps and Desktops Sites with Performance Analytics using your Director console on-prem. The configuration helps Performance Analytics obtain the required metrics from your environment. For more information about the onboarding process, see the Onboarding documentation.

Configuring on-prem Citrix Gateway

For Performance Analytics to obtain network related statistics from your on-prem environment, you must configure your on-prem Citrix Gateway with Citrix Application Delivery Management (ADM) Service in Citrix Cloud. For this,

  1. Ensure that you are subscribed to the Citrix ADM Service.
  2. Register your on-prem Citrix Gateway with the Citrix ADM Service. Follow the instructions as in the Citrix ADM Getting Started article.
  3. Configure HDX insights on Citrix Gateway. Follow the instructions as in the HDXInsight article.
  4. Enable Advanced analytics. Follow the instructions as in the Advanced analytics article.

How to access Performance Analytics

To get started with Performance Analytics:

  1. Ensure you have subscribed to Citrix Analytics for Performance within the Citrix Analytics Service. For more information, see Get access to Citrix Analytics.

  2. Log on to Citrix Analytics and click the Performance tab.

    Performance Analytics