Citrix Analytics for Performance (Performance Analytics)

What is Performance Analytics

Performance Analytics is a Citrix Analytics service (CAS) offering that enables you to track, aggregate, and visualize key performance indicators of your Citrix Virtual Apps and Desktops environment.


  • Performance Analytics aggregates Site performance metrics into easy-to-view User Experience and Infrastructure dashboards. They help you analyze the user experience and optimize the usage of your Citrix Virtual Apps and Desktops Sites.

  • Performance Analytics supports multi-Site aggregation and reporting. It aggregates performance metrics across your Cloud and on-premises setups. Hence, you can view data for all the Sites in your environment in a single console.

  • Performance Analytics quantifies the user performance factors and classifies the users based on these factors. It provides actionable insights to troubleshoot failures, screen lags, delayed session logons, and other performance indicators.

  • Performance Analytics allows you to find and filter metrics to narrow down to specific users or sessions facing performance issues.

How to use Performance Analytics

User Experience Dashboard

The User Experience dashboard shows the Site performance concerning factors such as session responsiveness, session logon duration, session failures, and session reconnects that together define the user experience.

If you are supporting several users of virtual apps and desktops in your organization, and they occasionally experience delay while launching apps or desktops, the logon duration metric can give you insights into the issue. Drilling down can help you identify the factors leading to the issues.

Infrastructure Dashboard

The Infrastructure dashboard displays the status and health of the VDAs in your Site. When used together, the User and Infrastructure dashboards can help you proactively check availability of resources and identify performance bottlenecks on the Sites.

  • If user or session trends show a dip, indicating a reduction in the number of users or sessions logged into the Site, use this indicator to check if a hypervisor has been rebooted or the number of VDAs is insufficient.

  • If you see several cases of sessions failing to launch, drilldown to establish the cause for the failure. It might be a shortage in the number of licenses or issues with VDA connection to the Delivery Controller.


Infrastructure Analytics Dashboard is currently under Preview.

Using Performance Analytics you can quickly analyze issues, troubleshoot and resolve them, and maintain an optimum level of service of apps and desktops.

For information about the system requirements, see the Citrix Analytics System Requirements article.

Citrix Analytics for Performance collects and stores logs for data points as listed in Logs collected for Citrix Analytics for Performance.


Citrix Analytics for Performance is available as a subscription based offering, either as a stand-alone offering or bundled along with Citrix Analytics for Security. To subscribe to Citrix Analytics for Performance, see

  1. Check if your workstation has a supported web browser listed in the Supported browsers article.

  2. You must have a Citrix Cloud account to use the Analytics service. For detailed instructions on how to create a Citrix Cloud account, see Sign Up for Citrix Cloud. Go to and sign in with your Citrix Cloud account.

  3. Ensure that Citrix Profile Management is installed on the machines.

  4. Ensure that the End User Experience Monitoring (EUEM) service is running and the corresponding policies are configured on the machines. For more details see, End user monitoring policy settings.

  5. Ensure that the required data sources are configured as in the following section.

How to configure Data Sources

You can use Performance Analytics to monitor on-premises or Cloud Sites. You can use this offering whether you are a pure on-premises customer, a Cloud customer, or a hybrid customer with a mix of on-premises and Cloud Sites. The data sources supported by Performance Analytics are listed in the Data Sources article.

You can check the status of Cloud data sources relevant to Performance Analytics from Citrix Analytics Service > Settings > Data Sources > Performance.

Performance Analytics Data sources


Performance Analytics automatically detects your Citrix Virtual Apps and Desktops Cloud service.

If you are an on-premises customer,

  • First onboard your Citrix Virtual Apps and Desktops Sites to Performance Analytics.
  • To get network related information on Performance Analytics, you must also onboard your on-premises Citrix Gateway.

Configure on-premises Citrix Virtual Apps and Desktops Sites

First, configure your on-premises Virtual Apps and Desktops Sites with Performance Analytics using your Director console on-premises. The configuration helps Performance Analytics obtain the required metrics from your environment.

The versions of Virtual Apps and Desktops components supported for configuration with Citrix Analytics for Performance are as follows:

  • Delivery Controller version 1909 and later
  • Director version 1909 and later
  • Machine version 7.15 LTSR and later
  • Citrix Workspace app version 1909 and later for Chrome, HTML5, Linux, Mac, Windows, Windows(Store) and Android. (Citrix Workspace app for iOS is not supported).

For more information about the onboarding process, see Configuring on-premises CVAD Sites with Citrix Analytics for Performance.

Configure on-premises Citrix StoreFront

If your organization uses an on-premises StoreFront deployment, you can configure your StoreFront servers to enable Citrix Workspace app to send events to Citrix Analytics. Follow the steps as described in Onboard Virtual Apps and Desktops Sites using StoreFront.

Configure on-premises Citrix Gateway

For Performance Analytics to obtain network related statistics from your on-premises environment, you must configure your on-premises Citrix Gateway with Citrix Application Delivery Management (ADM) Service in Citrix Cloud. Citrix Gateway versions 12.1.x.x and later are supported.

  1. Ensure that you are subscribed to the Citrix ADM Service.
  2. Register your on-premises Citrix Gateway with the Citrix ADM Service. Follow the instructions as in the Citrix ADM Getting Started article.
  3. Configure HDX insights on Citrix Gateway. Follow the instructions described in the HDX Insight article.
  4. Enable Advanced analytics. Follow the instructions as in the Advanced analytics article.

Summary of Data Sources

Data Source Prerequisite Onboarding Value-add
On-prem Gateway Citrix Gateway versions 12.1.x.x and later, ADM Service and HDX insights subscription Onboard Gateway with ADM Service Session Responsiveness (Latency) breakdown
StoreFront StoreFront version 1906 and later Onboard Virtual Apps and Desktops Sites using StoreFront Endpoint Location, Failure Insights: Communication error, Failed Sessions: Endpoint OS, Workspace app Version, User Terminated Launch status
CVAD Cloud Service - Monitoring Citrix Cloud license, CVAD Service subscription Automatically detected Performance analytics features
CVAD on-prem - Director CVAD subscription with Director version 1909 and later 3-step onboarding process from Director Performance analytics features

How to access Performance Analytics

  1. Look for the Analytics service tile and click Manage. The overview page displays the offerings available in the Analytics portfolio.

  2. In the Performance offering, to use the trial version of the offering, click Request Trial. If you have bought the Citrix Analytics for Performance offering, click the Manage link instead. Performance Analytics.

  3. Citrix Analytics for Performance is opened with dashboards displaying the User Experience and Infrastructure Performance Analytics. Performance Analytics

Read resiliency during service interruption

In the event of a service interruption, Citrix Analytics for Performance operates in a limited capacity.

The admin can choose to Stay and view data available on the current screen or Go to dashboard in a downgraded mode.

Read Resiliency dialog

In the downgraded mode, the user is switched to the dashboard with data of all sites in the environment displayed for the past day. In both cases, all filters, and drilldowns are disabled until the service is restored to normal operation.

Read Resiliency

This update improves product resiliency and helps align with the Service Level Agreement.

Citrix Analytics for Performance (Performance Analytics)